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Reviews of GT Hotels Inn & Suites Extended Stay

3 out of 5
GT Hotels Inn & Suites Extended Stay
14173 Green Tree Blvd, Victorville, CA

Reviews

5.2
Rating 10 - Excellent. 180 out of 1001 reviews" "
Rating 8 - Good. 132 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 137 out of 1001 reviews" "
Rating 2 - Terrible. 402 out of 1001 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden deposit fee...terrible terrible cleanliness /health code unworthy. Health hazard. Bugs bugs bugs from check in until I left midway thru the early morning due to pesty insects. Not just one or two, I'm talking hordes with no fear of light or being smushed by bottom of my shoe. Light on light off made no difference. Can even hear them walking ,while lights off . filth. Ive roomed there before, nothing ever like in this room. Did I do something to piss staff off? Why would they rent this room to me?? Scared to ever comeback part by insects, part by my review aftermath. Expedia don't you screen properties before you represent them for safety and cleanliness? Wow
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on Apr 18, 2024
Dear Ryan,We're sincerely sorry for the unacceptable experience you had during your stay. Your description of the cleanliness and presence of insects is alarming and falls well below our standards. We take hygiene and guest satisfaction seriously and'll address these issues urgently to rectify them. There's no excuse for such conditions, and we'll investigate why this occurred and take appropriate action. Your concerns about the deposit fee and Expedia's screening process are noted, and we'll review our procedures to prevent such issues in the future. Please accept our sincerest apologies, and we hope to have the chance to make this right and regain your trust.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Nelson

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed there for 30min and left couldn’t be there due to how dirty it was
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on Apr 16, 2024
Dear Nelson,We're sorry to hear about your disappointing experience during your short stay with us. Please accept our sincerest apologies for any inconvenience or discomfort caused by cleanliness issues. Maintaining a clean and inviting environment for our guests is of utmost importance to us, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will immediately address these concerns to ensure they are rectified. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If you have any further concerns or questions, please don't hesitate to contact us.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from GT Hotels Inn & Suites Management on Apr 16, 2024
Dear Angelica,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting GT Hotels Inn & Suites.Thank You,GT Hotels Inn & Suites Management

4/10 Poor

Dot

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was close to city.
Stayed 2 nights in Apr 2024
Response from GT Hotels Inn & Suites Management on Apr 15, 2024
Dear Dot,We're glad to hear that our hotel's proximity to the city was convenient for you. While we're pleased that our location suited your needs, we sincerely apologize for the shortcomings you experienced during your stay. Your feedback is invaluable, and we'll work diligently to address the issues you've raised to ensure a better experience for our guests in the future. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. We truly appreciate your understanding and hope to have the opportunity to regain your trust in the future.Thank You,GT Hotels Inn & Suites Management

2/10 Terrible

rs

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, crime and everything else. Good times
Stayed 2 nights in Apr 2024
Response from GT Hotels on Apr 9, 2024
Thank you for the feedback

2/10 Terrible

Cordelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GT Hotels Inn & Suites Management on Apr 11, 2024
Dear Cordelia,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting GT Hotels Inn & Suites.Thank You,GT Hotels Inn & Suites Management

10/10 Excellent

Cristian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was definitely a good place to stay, spacious rooms and nice interior design.
Stayed 1 night in Apr 2024
Response from GT Hotels on Apr 9, 2024
Thank you for the feedback glad you enjoyed your stay

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GT Hotels on Apr 9, 2024
Thank you for the feedback

6/10 Okay

Leslie

The shpwer didnt work
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on Apr 5, 2024
Dear Leslie,We apologize for the inconvenience you experienced with the shower during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take such matters seriously, and we will address the issue promptly to ensure that it is resolved for future guests. If there's anything else we can do to make amends for the inconvenience you faced, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for bringing this matter to our attention.Sincerely,GT Hotels Inn & Suites Management

4/10 Poor

Bruce

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst room that I have ever been at
Stayed 1 night in Jan 2024
Response from GT Hotels on Apr 2, 2024
Thank you for the feedback we apologize for any inconveniences

6/10 Okay

Laurie

Its a affordablr
Stayed 1 night in Mar 2024
Response from GT Hotels on Apr 2, 2024
Thank you for the feedback

4/10 Poor

Janee

Traveled with partner
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from GT Hotels on Apr 2, 2024
Thank you for the feedback

2/10 Terrible

HONGYAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GT Hotels on Apr 2, 2024
Thank you for the feedback

2/10 Terrible

Eric

Traveled with group
Disliked: Staff & service
The front desk claims to be open 24 hours but when our room key was not working at 5 am they were nowhere to be found. After looking online for hours outside our hotel room, we came to find out this is not an isolated incident and actually happens often. It seems like a management issue to me because when there is no one scheduled to work overnight at a facility that claims to be 24 hours you will have emergencies like this. We had to sleep in our car which was extremely uncomfortable and when I requested a refund for the night we were unable to get into our room, I was denied a refund. Additionally, when we requested more towels for our room, they took the ones we had and did not bring any new ones so then we had no towels at all. Finally, the sheets and pillows had hair all over them on both beds when we initially checked our hotel room, indicating that it is unlikely they were washed. I am extremely disappointed and I am sure I will never stay here again. Worst experience I've ever had.
Stayed 3 nights in Mar 2024
Response from GT Hotels Inn & Suites Management on Apr 18, 2024
Dear Eric,We sincerely apologize for the multiple issues you encountered during your stay. Our 24-hour front desk availability should have been consistent, and we regret any inconvenience caused. Your concerns about cleanliness and towel availability are unacceptable and will be addressed with our team immediately. We understand your disappointment and will review our refund policy to ensure fairness. Rest assured, we're committed to improving and providing a better experience for our guests. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future. If you have further concerns, please contact us directly.Sincerely,GT Hotels Inn & Suites Management

10/10 Excellent

Cristian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can get availability and reliability at a low price, room was spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GT Hotels on Mar 23, 2024
Thank you for the feedback glad you enjoyed your stay see you again soon.

10/10 Excellent

Cristian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GT Hotels Inn & Suites Management on Mar 21, 2024
Dear Cristian,We're thrilled to hear that you found our rooms spacious and comfortable during your stay!  Our top priority is providing a relaxing and enjoyable experience for our guests.  Your satisfaction means the world to us, and we're delighted you had a comfortable stay with us.  Thank you for choosing to stay at our hotel, and we look forward to welcoming you back for another beautiful experience in the future!Thank You,GT Hotels Inn & Suites Management

10/10 Excellent

Cristian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GT Hotels on Mar 20, 2024
Thank you for the feedback

2/10 Terrible

Diego

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Other guest were very inconsiderate. Slamming doors all night . Couples fighting outside. YELLING at 3-5 am on and off inside. Then outside then back inside. I even have a video. Kept me up so really just was a big inconvenience and waste of money
Stayed 1 night in Mar 2024
Response from GT Hotels on Mar 15, 2024
Thank you the feedback we will look into this matter immediately. We apologize for any inconveniences

2/10 Terrible

Ingrid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super smelly and dirty. A lot of noise going on at night.
Stayed 1 night in Mar 2024
Response from GT Hotels on Mar 12, 2024
Thank you for the feedback we will look into this matter immediately

6/10 Okay

Leslie

Ok
Stayed 1 night in Mar 2024
Response from GT Hotels on Mar 12, 2024
Thank you for the feedback

2/10 Terrible

Craig

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not like property room was not clean roaches coming out the sink and bath tub loss of water and power for over three hours that not good for people going on vacation.
Stayed 7 nights in Mar 2024
Response from GT Hotels on Mar 9, 2024
Thank you for the feedback we apologize for any inconveniences we had an emergency which was out of our hands we tried our best in restoring services in a timely manner.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 26, 2024
Thank you for the feedback glad you enjoyed your stay

10/10 Excellent

Cristian

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to get a room last minute with ease and the staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 5, 2024
Thank you for the feedback glad you enjoyed your stay

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GT Hotels on Mar 5, 2024
Thank you for the feedback

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really nice and room was cheap and clean as well as close to town :) ty again hreat job staff!!
Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 2, 2024
Thank you for the feedback glad you enjoyed your stay

6/10 Okay

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 1, 2024
Thank you for the feedback

6/10 Okay

Denee

Disliked: Amenities
Was a little dirtier then normal
Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 2, 2024
Thank you for the feedback

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 1, 2024
Thank you enjoyed your stay

6/10 Okay

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap but ran down
Stayed 1 night in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback

10/10 Excellent

Leslie

Disliked: Staff & service, amenities
Roach problem
Stayed 2 nights in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback we will look into this issue immediately.

10/10 Excellent

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback see you again soon

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback

2/10 Terrible

EMMANUELA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback

2/10 Terrible

EMMANUELA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on Feb 28, 2024
Thank you for the feedback

2/10 Terrible

EMMANUELA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gt Hotels on Feb 18, 2024
Thank you for the feedback

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 5, 2024
Thank you for the feedback

10/10 Excellent

Amber

Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 22, 2024
Thank you for your stay!

2/10 Terrible

Amber

Stayed 1 night in Feb 2024
Response from GT Hotels on Mar 22, 2024
Thank you for your stay

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Feb 2024
Response from GT Hotels on Feb 3, 2024
Thank you for the feedback glad you enjoyed your stay .

10/10 Excellent

Amber

Stayed 1 night in Jan 2024
Response from GT Hotels on Mar 22, 2024
Thank you for your stay

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from GT Hotels on Mar 22, 2024
Thank you for your stay

2/10 Terrible

Martha

Traveled with partner
Disliked: Staff & service, amenities
I like that is close to freeway. What I don’t like is that the customer service is horrible for example I let them know my tv was not working and they simply said that they couldn’t fix it or change to another room because he was the only employee working there .
Stayed 1 night in Dec 2023
Response from GT Hotels on Jan 12, 2024
Thank you for the feedback sorry for the inconvenience we will look into this matter and rectify it as soon as possible.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
Front desk customer service was terrible he rude very rude. The room walls were stained and the paint on the bathroom wall were peeling tub was stained. Also when I came back late my room key was deactivated had to walk back to the office with my kids and it was freezing. Just terrible experience
Stayed 3 nights in Dec 2023
Response from GT Hotels on Jan 5, 2024
Thank you for your feedback sorry for the inconveniences we strive to provide excellent service for our guests hope you give us another chance to earn your business in the future.

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location but I was really uncomfortable in the room. It doesn't feel safe or clean to sleep in and I left instead of sleeping there. I checked in around 9:00pmand I am leaving three hours later because I'm cold and I can't sleep.
Stayed 1 night in Dec 2023
Response from GT Hotels on Jan 5, 2024
Thank you for the feedback, sorry for the inconvenience.

10/10 Excellent

Tanya

Stayed 2 nights in Dec 2023
Response from GT Hotels on Jan 5, 2024
Thank you for the feedback glad you enjoyed your stay.

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth it
Stayed 1 night in Dec 2023
Response from GT Hotels on Dec 21, 2023
Thank you for the feed back sorry for the inconvenience.

6/10 Okay

Reshina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was very old looking stains on towel and roache
Stayed 1 night in Dec 2023
Response from GT Hotels on Dec 21, 2023
Thank you for the feedback we apologize for the inconvenience we strive to make all of our guest experience memorable hopefully you give us another chance to earn your business in the future

2/10 Terrible

Heather

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave dirty and unsafe room then charged me more money to get anther room after shaking me down for over a hundred dollars I want a refund half of the amenity’s didn’t exist
Response from GT hotels on Dec 21, 2023
Thank you for the feedback we will look into this issue and resolve it as soon as possible

6/10 Okay

Anthony

Stayed 1 night in Dec 2023
Response from GT Hotels on Feb 3, 2024
Thank you for the feedback