Ratings based on 423 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2018
Nice clean rooms, staff was very nice, beds were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Hilton Garden Inn In Victorville

Posted Apr 7, 2018
Had a very nice stay other than the two fire alarms that went off due to a waterline breaking down in the kitchen!
Comment from Hotel Management
Apr 11, 2018 by Manager, Hotel Management
Thank you so much for your review. I am glad you found our property to your liking. We apologize for the inconvenience but can assure you the issue has been resolved. We look forward to welcoming you back on your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good to stay

Posted Feb 24, 2018
I travel to California often for business and happened to pull off at Victorville one night as I couldn't safely drive any farther. When I seen my choices I went with the Hilton, I was impressed with the staff and they were welcoming and accommodating. I stay here every time instead of the city, thank you.
Comment from Hotel Management
Feb 26, 2018 by Manager, Hotel Management
Thank you for selecting our hotel when you visit Victorville. We appreciate your business and outstanding comments about our hotel and staff. Your loyalty is very important to us and we are all looking forward to seeing you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Expedia

Posted Feb 12, 2018
Expedia failed to forward our reservation to the hotel. It took an hour to check in after a 9 hour drive. We were fortunate that the hotel had an available room. And we were fortunate that the hotel was accommodating.
Comment from Hotel Management
Feb 22, 2018 by Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry for the inconvenience. I am happy to hear it all worked out and that we were able to accommodate you. At Hilton Garden Inn, we aim to make your stay better and brighter and we look forward to welcoming you back in the future.
1 out of 5
by A verified traveler from Nova Scotia, Canada

No Smoking Policy a Joke

Posted Feb 2, 2018
Pros: The room we stayed in, that had not been smoked in, was clean. On the back end of the hotel no noise from highway, unsure of front end.
Cons: Enforce your non-smoking policy. Change the hotel's side entry doors to not unlock from the outside out of normal travel hours, allowing exit only.
The first room we were assigned reeked of cigar smell so bad it almost knocked me off my feet (third floor). The second room we were assigned had a cigarette smoke smell as well. Albeit not as bad, on the second floor. We both get migraines from smoke so we asked for another. We were then placed on the first floor, next to a side exit. 20 feet from the door (in the hallway) we were overwhelmed by marijuana smell. It was disgusting, but we pushed through and the room did not smell that bad. That evening our neighbors lit up 4 different times, the smell seemed to soak through the walls, and filled the hallway, seeping into our room. They partied, making excessive noise, and frequently travelled the side door (loudly smashing doors on both sides of us), until 3:30 in the morning. We brought it to the front desks attention twice. They did not follow through as the ‘guests’ picked back up a minute after the quite down call. I am disappointed the hotel does not prevent swipe cards unlocking the side door after 10pm to prevent such excessive noise. I am disappointed the hotel did not follow up with the excessive party noise complaint. I am very disappointed we were put in two rooms that stunk of previous smokers. I thereby assume the hotel does not take their no smoking policy serious. After attempting to bring up the situation to management in the morning we were offered a complimentary breakfast in lieu of the poor service & awful neighbors. Not satisfied.
Comment from Hotel Management
Feb 13, 2018 by Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our property. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
5 out of 5
by A verified traveler

Posted Jan 21, 2018 on Hotels
Comment from Hotel Management
Feb 13, 2018 by Manager, Hotel Management
Thank you so much for your review! We are glad you enjoyed our hotel. We appreciate your business and loyalty and if there is ever anything we can do to be at your service, please let us know.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

My Go-To in Victorville.

Posted Jan 17, 2018 on Hotels
Great location in Victorville. Friendly staff. Comfortable bed. Clean room. Quiet (when we stayed) location. Lot of places to eat around the corner and across the highway (short drive).
Comment from Hotel Management
Feb 13, 2018 by Manager, Hotel Management
Thank you for selecting our hotel while visiting Victorville. We appreciate your business and outstanding comments about our hotel and team. We are glad you enjoyed our property. We appreciate your business and we are all looking forward to welcoming you back!
4 out of 5
by A verified traveler

Posted Jan 16, 2018 on Hotels
Comment from Hotel Management
Feb 13, 2018 by Manager, Hotel Management
Thank you so much for your review! We are glad you enjoyed our hotel. We appreciate your business and loyalty and if there is ever anything we can do to be at your service, please let us know.
4 out of 5
by JHP from near store and restaurant

nice

Posted Jan 3, 2018 on Hotels
comfortable and quiet
Comment from Hotel Management
Feb 13, 2018 by Manager, Hotel Management
Thank you so much for your review! We are glad you enjoyed our hotel. We appreciate your business and loyalty and if there is ever anything we can do to be at your service, please let us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2018
Nice workout room, professional and welcoming staff
Comment from Hotel Management
Jan 6, 2018 by Kristal, Hotel Management
Thank you so much for your outstanding review! We are glad you enjoyed our service at our hotel including our on property fitness center. We appreciate your business and loyalty and if there is ever anything we can do for you, please let us know. Best Regards, Kristal Salazar Director of Sales