In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express Hotel & Suites Barstow-Outlet Center, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
People staying in the hotel were exceptionally friendly as would conversate and greet you. The age range of most visitors was well above 50, and that was very pleasant. They also restrict noise after 10pm, awesome!!!
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Amanda, Thank you for your positive feedback! We are thrilled to hear that you enjoyed the friendly atmosphere at our hotel and appreciated the company of our guests. Our aim is to create a welcoming and respectful environment for everyone, and it's great to know that our noise restriction policy contributed to your pleasant experience. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, really clean and comfortable room and bed. Enjoyed the complimentary breakfast
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Diana,Thank you for sharing your experience. We're delighted to hear that you found our staff to be accommodating and our rooms clean and comfortable. It’s also great to know that the complimentary breakfast added to your enjoyable stay. We aim to provide a welcoming and pleasant environment for all our guests, and we look forward to having you with us again soon.Sincerely,

6/10 Okay

Levi

Traveled with family and small children
Liked: Staff & service, amenities
Room was large, staff was friendly and banquet breakfast. We stayed in the 1 bedroom Suite with 2 queens. It was clean but old, repairs and updates need to be completed on the room. For example, windows leaked and water damage behind curtains.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Levi, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Alejandria

Love it
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 1, 2024
Hello Alejandria, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

V Bruce

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello V Bruce, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Juan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Erik

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Erik, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities
Exact as expected
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Giuliano, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Rebecca

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Rebecca, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and service
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Kent, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Taras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Taras, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Julian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Julian, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Bridgette

Disliked: Property conditions & facilities, room comfort
Service was adequate; resting was interrupted by uncomfortable mattress that was noisy and rickety. Power strip exposed and clearly visible in sleeping area.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Bridgette, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Erica

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Erica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Joanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking here and everything was great ! Front desk was friendly breakfast was great the room was decent. Most definitely would book here again in the future
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Joanna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Toni

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose checked us in and he was professional, kind, and knowledgeable. The room could use some updates but it was more than what we expected. The breakfast is great and staff is courteous. We had a wonderful stay for my husband and 2 teenagers and I.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Toni, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Amanda, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello George, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Vanishree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Everything is excellent, and it great price, second time staying there, and will do it again
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Vanishree, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aging hotel, but reasonably updated and super clean. Pretty quiet and felt safe.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Rachel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Elizabeth, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Sara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Lizabeth, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Jeffrey

Traveled with family
Liked: Staff & service
Beds were clean and comfortable. Carpets were old and dirty. Nice breakfast.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Jeffrey, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Thomas, Essexville

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Thomas, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Lorena

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Lorena, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Bonnita

Traveled with family
Liked: Staff & service, property conditions & facilities
My main complaints are that the room was cold and I could not get the heater to work. I had to double the quilt on the bed to be warm. Also, the ran the water for a long time in the bathroom trying to get it hot enough for a shower. It only got to lukewarm I ended up taking a sponge bath because it really was not warm enough to take a shower. Also, the carpet in the hallway (at least on the 3rd floor) needs a really good cleaning or it should be replaced. The bed was very comfortable. And it was nice that breakfast starts at 5 a.m. I was on a road trip and it is nice to get an early start and not miss breakfast.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Bonnita, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Anh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, very good breakfast
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Anh, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Abel

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Abel, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Nataly

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Nataly, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Joyce, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Dada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
This place is perfect stop over after a long traffic drive from NoCal to LV, and having it closes to the outlet is convenient, the rooms are typical, some noise from the pipes of toilet from above rooms, otherwise very good breakfast
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Dada, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly environment
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello Charles, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

John

Traveled with pets
Disliked: Amenities
Room is pretty depressing. Bathroom tiles cracked and the bathroom walls are poorly finished. Food on ceiling by microwave. Body wash bottle in the shower was empty when I tried to shower. Pillows are hard. There are bright lights outside the window and the blinds are too small to completely cover the window, so you can’t make the room dark to go to sleep. Hot tub is broken and they “don’t expect it to be fixed anytime soon.”
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello John, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

justin

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello Justin, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! 5 stars from me*****
Everything was super clean. Very nice room with comfortable beds and comfortable pillows. Nice location for shopping. We had no problem with the area and parking our Yukon with a trailer was easy. A little pricey to do laundry. Unless, we slept through it- it was extremely quiet and we were able to get a very peaceful sleep.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Nicholas, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Danette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and big, bed was comfortable, noise level was great as well. Staff was friendly too.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Danette, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Dennis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Dennis, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vegas prep, baby
This hotel was a great place to stop on our way to Las Vegas. We were able to avoid the Holiday weekend traffic by staying here. The room was clean and comfortable. The breakfast was decent. The staff was friendly. Tesla Superchargers are right next door. This is a great stop!
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello Joseph, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Randy

Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 6, 2024
Hello Randy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello Tom, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

JoAnna, Bouse

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello JoAnna, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was awesome!
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Juliet, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 Terrible

Dzevahira

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello Dzevahira, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Donald, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Teriann

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Entire floor and room smelled like skunk weed. Shabby room condition.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Teriann, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Renee

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wont stay at this ine again!!
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Renee, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.