Middle of the city, not so pleasing staff
Posted Sep 18, 2016
The hotel is in the middle of the city and personally I wasn't pleased with the location. Once inside, it is an old fashioned hotel lobby with not so pleasing staff. They all talk just mechanically and I felt that something was seriously amiss in their attitude towards the guests and the warmth was totally missing.
At the time of check-in, we were told that they sell the Hop on Hop off bus tickets, but we thought we would buy them the next day morning. When I wanted to purchase those tickets the next day, I was told that they don't sell those tickets and have to purchase from outside ! Upon telling him that we were told differently the previous day, he said "Ah Ok, we don't have the tickets now, its out of stock!!"
This is definitely not the kind of response we would like to hear, and when asked for directions, he would just say go left or go right from the hotel, without providing us with a map. All other hotels where we stayed in Vienna and Salzburg, the staff would mark the locations and make it easy for us to reach those places.