Ratings based on 1,126 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from nice

Idéalement situéau cœur de la ville

Posted Jan 19, 2016
Pros: Emplacement Propreté Aimable
Cons: Décoration très vieillotte et salle de bain désuète
Location: Quartier centrale avec tous les beaux magasins , sécurité absolue et tout proche des musées et du palais hofbourg
Hôtel très bien placé un peu vieillot, mais très propre avec un petit déjeuner gargantuesque et un personnel adorable
Comment from Hotel Management
Jan 25, 2016 by Ambassador, Hotel Management
Dear Isa, Thank you for choosing the Ambassador Hotel Vienna and posting a review. It is a pleasure for us to read the comments about your stay and the detailed description of our unique location. We hope you consider the Ambassador again in the future. Kind regards Ambassador Hotel Vienna
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2016
The location is great as the hotel is located at the heart of Vienna, but the food menu is poor. Staff are nice.
Comment from Hotel Management
Jan 25, 2016 by Ambassador, Hotel Management
Dear guest, Thank you for writing a review about your stay at the Ambassador Hotel Vienna. We are more than happy that the central location in the heart of Vienna was convenient for you. Your feedback about the food menu is much appreciated and will be shared with our restaurant manager. We hope you had a comfortable journey back home and look forward to having you as our guest again. Kind regards Ambassador Hotel Vienna
4 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

Good hotel

Posted Jan 9, 2016
Pros: The people at the front desk are very nice. Rooms are also beautiful.
Cons: 1. prohibit smoking in the bar 2. teach waiters to be more polite 3. build a fitness area
Location: The best
It situated in the heart of Vienna, The building is historic and beautiful but does not have even a fitness area. They still allow to smoke in the bar and the person in charge of breakfast was so rude.
Comment from Hotel Management
Jan 25, 2016 by Ambassador, Hotel Management
Dear S., Thank you for commenting on your stay at the Ambassador Hotel Vienna. Your feedback is very valuable for us and we apologize for the unpleasant events. The responsible restaurant manager was already informed about your comment and we will intensify our staff trainings accordingly. If your travel plans bring you back to the area, we would be very grateful to have you as our guest again. Kind regards Ambassador Hotel Vienna
Comment from Hotel Management
Jan 25, 2016 by Ambassador, Hotel Management
Dear S., Thank you for commenting on your stay at the Ambassador Hotel Vienna. Your feedback is very valuable for us and we apologize for the unpleasant events. The responsible restaurant manager was already informed about your comment and we will intensify our staff trainings accordingly. If your travel plans bring you back to the area, we would be very grateful to have you as our guest again. Kind regards Ambassador Hotel Vienna
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location, good hotel

Posted Jan 7, 2016
Pros: Great location, very spacious and comfortable room.
Cons: Stop the smoking in the lounge
Location: Located on one of the main central shopping streets. Lots of shops & cafes nearby and walking distance to galleries and museums.
Good hotel very central with very spacious and comfortable rooms. We didn't have breakfast included but found very good places nearby that were excellent. The only issue we had - which others may need to be aware of, is that smoking was allowed in the lounge area, which was next to the restaurant (and the doors between them were always open). This didn't suit us at all and therefore we never made use of the communal lounge or restaurant. The smell of smoke rose up to the upper floors and meant that we never spent any time outside our room. That said, we had everything we needed and were very comfortable for a 5 night stay - and would consider staying there again because of the location.
Comment from Hotel Management
Jan 13, 2016 by Ambassador, Hotel Management
Dear Mushroom, Thank you for taking the time to write a review about your stay at the Ambassador Hotel Vienna. We value your detailed feedback and regret that you did not visit our bar or restaurant due to the smoking policy in the Atriumbar. Please be assured that your comments will be reviewed by the management. We are glad that your overall experience was very pleasant and look forward to welcoming you back with us. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

高級なのに気取らない居心地の良いホテル

Posted Jan 3, 2016
ロケーションはもちろん、部屋の設備や朝食などもとても素晴らしくかったです。是非また宿泊したいと思いました。
Comment from Hotel Management
Jan 13, 2016 by Ambassador, Hotel Management
Dear guest, Thank you for posting a review about your stay at the Ambassador Hotel Vienna. We hope you will consider our hotel again in the future. Kind regards Ambassador Hotel Vienna
Comment from Hotel Management
Jan 13, 2016 by Ambassador, Hotel Management
Dear guest, Thank you for posting a review about your stay at the Ambassador Hotel Vienna. We hope you will consider our hotel again in the future. Kind regards Ambassador Hotel Vienna
4 out of 5
Recommended
for Couples
by A verified traveler from Manchester

Very Convenient

Posted Dec 23, 2015
Pros: Location and large, well appointed room overlooking quiet square.
Cons: Hotel could have made more of the bar area and it would have been nice if this had been a no smoking area.
Location: Very centrally position for shopping, Stephansdom, Hofburg, Christmas Markets and shopping.
Very convenient for inner stadt, Stephansdom and Hofburg.
Comment from Hotel Management
Dec 28, 2015 by Ambassador, Hotel Management
Dear Steve, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. We are glad that the Ambassador offered the perfect location for your time in Vienna. We wish you a Merry Christmas and look forward to welcoming you back next year. Kind regards Ambassador Hotel Vienna
Comment from Hotel Management
Dec 28, 2015 by Ambassador, Hotel Management
Dear Steve, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. We are glad that the Ambassador offered the perfect location for your time in Vienna. We wish you a Merry Christmas and look forward to welcoming you back next year. Kind regards Ambassador Hotel Vienna
Comment from Hotel Management
Dec 28, 2015 by Ambassador, Hotel Management
Dear Steve, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. We are glad that the Ambassador offered the perfect location for your time in Vienna. We wish you a Merry Christmas and look forward to welcoming you back next year. Kind regards Ambassador Hotel Vienna
Comment from Hotel Management
Dec 28, 2015 by Ambassador, Hotel Management
Dear Steve, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. We are glad that the Ambassador offered the perfect location for your time in Vienna. We wish you a Merry Christmas and look forward to welcoming you back next year. Kind regards Ambassador Hotel Vienna
3 out of 5
Recommended
for Everyone
by A verified traveler

ottima location personale inadeguato

Posted Dec 13, 2015
Pros: la posizione
Cons: l attenzione al cliente
Location: ottima
hotel buono ma personale maschile della reception inadeguato
Comment from Hotel Management
Dec 14, 2015 by Ambassador, Hotel Management
Dear guest, Thank you for reviewing your stay at the Ambassador Hotel Vienna. We appreciate your feedback and apologize that you did not receive the expected service from our reception staff. Your comment will be reviewed by the responsible department head to train our team accordingly. If your travels bring you back to the city, we would be more than happy to have you as our guest again. Kind regards Ambassador Hotel Vienna
3 out of 5
by A verified traveler

Allenfalls 4 Sterne hotel

Posted Dec 7, 2015
Muffeliges Personal Renovierungsbedürftige Zimmer Lage sehr gut
Comment from Hotel Management
Dec 9, 2015 by Ambassador, Hotel Management
Sehr geehrter Gast, Herzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt im Ambassador Hotel Wien zu bewerten. Wir bedauern, dass der Service unseres Personals sowie das Zimmer nicht Ihren Erwartungen entsprochen haben. Bitte seien Sie versichert, dass wir Ihre Bewertung mit dem Team besprechen und verbessernde Maßnahmen einleiten werden. Es würde uns sehr freuen, Sie dennoch wieder als Gast im Ambassador begrüßen zu dürfen. Mit freundlichen Grüßen Ambassador Hotel Wien
Comment from Hotel Management
Dec 9, 2015 by Ambassador, Hotel Management
Sehr geehrter Gast, Herzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt im Ambassador Hotel Wien zu bewerten. Wir bedauern, dass der Service unseres Personals sowie das Zimmer nicht Ihren Erwartungen entsprochen haben. Bitte seien Sie versichert, dass wir Ihre Bewertung mit dem Team besprechen und verbessernde Maßnahmen einleiten werden. Es würde uns sehr freuen, Sie dennoch wieder als Gast im Ambassador begrüßen zu dürfen. Mit freundlichen Grüßen Ambassador Hotel Wien
5 out of 5
Recommended
for Everyone
by A verified traveler from cumbria

stylish hotel right in the centre of town.

Posted Dec 1, 2015
Pros: beautiful spacious room.
Cons: smoking in the bar which was right outside our room
Location: right in the centre of town for shopping. lots to do in Vienna.
my husband has difficulty walking but the hotel could not have been more helpfull
Comment from Hotel Management
Dec 3, 2015 by Ambassador, Hotel Management
Dear Sandra, Thank you very much for giving your stay at the Ambassador Hotel Vienna this excellent rating. We are glad that the service provided by our staff as well as our central location were up to your expectations. It would be a pleasure to have you and your husband as our guests again. Kind regards Ambassador Hotel Vienna
2 out of 5
by A verified traveler from casablanca

Hôtel pénible pour les non fumeurs

Posted Nov 9, 2015
Hôtel bien situé chambre spacieuse mais malheureusement la propreté laisse à désirer et le pire c est d'obliger les clients logés au premier étage de traverser un bar fumeur, mal ventilé, pour accéder aux chambres, ç est inadmissible de nos jours dans une capitale européenne.
Comment from Hotel Management
Nov 26, 2015 by Ambassador, Hotel Management
Dear seb, Thank you for taking the time to write a review about your stay at the Ambassador Hotel Vienna. We are very sorry to hear about your experiences with our housekeeping and regret that smoke from the Atriumbar affected your stay. Your comments were already forwarded to our housekeeping manager. We understand your disappointment but hope to get the chance to welcome you as our guest again. Kind regards Ambassador Hotel Vienna