Exceptional Customer Service
Posted Sep 30, 2016
The hotel was great, and we had a wonderful stay, however it was what they did after we left that went way beyond exceptional customer service. I had left a pair of earrings at a hair salon close to the hotel but by the time I had gone back to retrieve them they were closed and I was leaving early the next morning to another Country. I emailed the hotel and they were so kind to go pick them up and ship them to my home address. I can't say enough about the fantastic customer service the hotel provide both during my stay and after. Once again, thank you.
Comment from Hotel Management
Oct 7, 2016 by Ambassador, Hotel Management
Thank you for choosing the Ambassador Hotel Vienna and sharing this wonderful feedback.
Knowing that you had a great time and that our staff made your stay a memorable experience makes us very happy. Thank you so much for your kind words. Providing outstanding and individual service is one of our top priorities and we are glad that we could help return your earrings.
If your travel plans bring you back to Vienna, we would be very grateful to have you as our guests again.
Ambassador Hotel Vienna