Nice Hotel. Convenient to Central Vienna
Posted Nov 30, 2016
Lovely hotel, easy to find when getting lost in Vienna. Rooms lovely, clean and great showers.
However, the room was unbearably hot. Too hot and unhealthy, as you could hardly breath at night and my husband ended the holiday with an horrendous cough. We asked to open window but was told we wasnt allowed to. We complained everysingle day, of our four day stay to the woman at the desk (who I might add was not a helpful front desk). When I asked questions of where to go and how to get there, she just said... "go to your room and use the wi-fi"!! We nearly missed out on a day trip to Salzburg because she was so unhelpful. Fortunately a cab to the Tourist Info, saved the day.,
On booking out, we advised that we liked the hotel, but hated the heat in the room and the same women said... "why didnt you ask me for an upgrade, where you can open the windows!!!! I couldnt believe my ears. Having complained to her, several times. The young gentleman at the desk tried to be helpful, but she interrupted him to tell us to "use our room".
We were disappointed that the taxi we had telephoned to arrange and emailed to confirm, did not arrive and the very nice young girl on arrival told me that she would arrange for the manager, who we had arranged it with to contact me, on the monday. However, she didnt.
All in all a lovely hotel, clean and in a great area. However, unfortunately the other lady on the desk needs some tourist/customer care training.