Bicycling

Reviews of Safestay Vienna Margaretenviertel

3.5 out of 5
Safestay Vienna Margaretenviertel
Schönbrunner Straße, 41, Vienna, VIE

Reviews

8.4

Very Good

Rating 10 - Excellent. 310 out of 816 reviews" "
Rating 8 - Good. 379 out of 816 reviews" "
Rating 6 - Okay. 87 out of 816 reviews" "
Rating 4 - Poor. 25 out of 816 reviews" "
Rating 2 - Terrible. 15 out of 816 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, safe for female solo travelers, clean. Will definitely recommend and book agaain..
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking garage is about 10 min walking Take that in the consideration
Stayed 1 night in May 2022
Response from Nikola on May 20, 2022
Dear Gad, Thank you for taking the time to share your feedback. We hope to welcome you back to our hostel very soon! Kind regards

8/10 Good

German

Traveled with family
Liked: Cleanliness, staff & service
Quiet!
Stayed 2 nights in Apr 2022
Response from Nikola on May 20, 2022
Dear German, thank you for your feedback! We hope to see you again in our beautiful city. Kind regards

2/10 Terrible

Luís

Stayed 4 nights in Nov 2021

8/10 Good

Kalisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff was pleasant and welcoming. The only thing was that the room was hot, and we could not get the a/c to work. The breakfast was good, like a continental breakfast. Rooms and towels were clean.
Stayed 1 night in Oct 2021
Response from Team Safestay on Nov 10, 2021
Dear Kalisa, Thank you very much for your lovely feedback. We are very glad that you enjoyed your stay with us. In winter, when the heating is on, it is unfortunately not possible to start the air conditioning. If it is too warm in your room, you have the possibility to open the windows. Kind regards from vienna

10/10 Excellent

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Team Safestay on Nov 10, 2021
Dear Guest, Thank you very much for your lovely feedback. We are very glad that you enjoyed your stay with us. Kind regards from vienna

6/10 Okay

Asaf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to public transport & food. Quiet and nice.
Stayed 1 night in Sep 2021
Response from Team Safestay on Sep 22, 2021
Dear Guest, Thank you very much for your feedback about our house. With kind regards from Vienna

10/10 Excellent

Dzintars, Prague

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern hotel in the downtown of the beautiful Vienna. Very convenient for gay guests as most clubs and sauna are nearby. Friendly staff and nice breakfast. Just some power outlets would be nice to have next to the bed, and the toilet pan could be not so close to the wall. But rest than that was excellent.
Stayed 1 night in Aug 2021
Response from Team Safestay on Sep 14, 2021
Dear Guest, We are very pleased that you enjoyed your stay with us. You will find a table by each bed and a free socket on each side of the bed. Hope to see you again soon. Kind regards from Vienna Your Team Safestay

10/10 Excellent

Dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great friendly place
Stayed 4 nights in May 2021
Response from Team Safestay on Jun 15, 2021
Thank you very much for your kind feedback. We do our best. Kind regards from Vienna

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic people, very helpful. I was surprised how clean and nice it was. And sooo cheap. We were really enjoying our stay.
Stayed 3 nights in Jul 2019
Response from Your Safestay Team on Apr 13, 2021
Dear Anonymous Guest, we are very happy to read that you enjoyed your stay with us. Hopefully we can welcome you soon again....If you want to keep informed, follow us on Instagram, FB and Tik-Tok. Thank you for staying with us and for your review

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good Only moan was breakfast at €13 each for basically Cold boiled eggs A hot dog (Luke warm) And €20 euro for a 2 hour late check out when we were told our room isn’t booked out and if customer service had any idea they would have let us stay and we would be loyal customers
Stayed 2 nights in Jan 2020
Response from Your Safestay Team on Jul 6, 2020
Dear Natalie, thank you very much for your feedback. It is important to us to learn from our guests. We will for certain look into it and hope to welcome you soon again

8/10 Good

Darius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Your Safestay Team on Jul 3, 2020
Dear Darius, we are happy to see that you were comfortable with us and hope we can welcome you soon again. Thank you -

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
when we arrived to the hotel, there was nobody at the reception. after five-ten minutes waiting we could check-in and went to our room. Sheets didn't seem perfectly clean but werent dirty as well. however, the real problem is that the stuff is mean. they behave like they are working for free and they grudgingly take action if you state anything insufficient or absence.
Stayed 1 night in Jan 2020
Response from Management on Apr 14, 2020
Dear Anonymous, thank you for your feedback and we are sorry to read that you were not happy with the service you received. We are also sorry you did not approach management and identify the situations. In any case we will ensure that the staff, who undergo continuous training, pays extra attention. We also sincerely apologize for the wait at check in, as our staff member may have attended to another guest at that time.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice coffee machine in the lobby. The room was clean and had a mini-fridge and even had beer glasses. The metro is only a five minute walk. There were plenty of restaurants and grocers nearby.
Stayed 4 nights in Sep 2019
Response from Management on Mar 9, 2020
Dear guest, thank you very much for your feedback, it always helps us to understand what our guests are looking for and ensure they are happy. We really hope we can welcome you soon again and maybe have you in our courtyard with breakfast...

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Great safe area..nice restaurants close by..walking distance to markets..
Stayed 3 nights in Feb 2020
Response from Management on Mar 2, 2020
Dear Donna, thank you very much for your feedback. It is really important what our guests tell us as it helps us to improve and ensure our guests are happy. We hope we can welcome you soon again and let you taste our Austrian Fruit Schnapps!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to get a different taxi service. Ripped us off good the thief.
Stayed 8 nights in Feb 2020
Response from Management on Feb 25, 2020
Dear guest, thank you very much for your feedback which is really important to us so we can ensure our guests enjoy their stay with is. We will take a look at the taxi service issue you encountered and hope to welcome you soon again at Safestay Vienna

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exelent location, only two tv News in English, no subtitles available.
Stayed 7 nights in Feb 2020
Response from Management on Feb 18, 2020
Dear guest, thank you for your feedback. We are happy to see that you enjoyed your stay with us and hope to welcome you soon again. Vienna is a beautiful city and so much to see and do, so we are certain you will not be bored coming back, despite of our limitations with "english" channels. Thank you again for being our guest

10/10 Excellent

Rafal, London

Liked: Cleanliness, staff & service
It’s a nice hotel, clean, the room was big, the bathroom was massive.
Stayed 3 nights in Feb 2020
Response from Management on Feb 17, 2020
Hello Rafal, thank you for your feedback. Very nice to read that you were happy by us and we do hope to welcome you soon again......Maybe in spring to join us at our "Austrian Fruit Schnapps Bar"....

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and spotless. Comfortable beds. The free coffee and cold drinks in reception were excellent.
Stayed 3 nights in Jan 2020
Response from Management on Feb 3, 2020
Dear Guest, thank you very much for your feedback. We are really happy to see that you enjoyed your stay with us and hope we can welcome you soon again...maybe in spring? Our court yard will be ready for breakfast an Austrian style relax!!!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was the size of a large dirty closet, with two worn out twin beds and bugs on the floor. We left and were not able to get our money back. Not one dime but it was still worth it to leave. Just gross.
Stayed 4 nights in Jun 2019
Response from Management on Jan 11, 2020
Dear Anonimous, we are concerned reading your feedback especially since we have had no refund requests recently and are sorry that we cannot respond accordingly

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and well located in a safe area.
Stayed 2 nights in Jan 2020
Response from Management on Jan 7, 2020
Dear guest, thank you very much for your feedback as it helps us to improve on all levels. We are very happy that you were comfortable and hope to welcome you soon again to explore a little more of Vienna and enjoy our upcoming upgrades and face-lift

8/10 Good

Ana, orlando

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful but the housekeeping kept taking out our towels and leaving us short . Even though we mentioned several times. Other then that, it was fine. The location was excellent
Stayed 9 nights in Nov 2019
Response from Management on Dec 7, 2019
Dear Ana, thank you for your feedback which is very important to us, to ensure our guests receive the service they expect and wish for. We will follow up on your remark regarding the towels and hope to welcome you soon again

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Management on Dec 1, 2019
Dear Jamie, we really appreciate the feedback from our guests and are so happy to see that you were also happy here with us. Please do recommend us and come back to experience the hotel after renovations are completed and we had our lovely face lift with a courtyard set up for breakfast and sun set cocktails....

10/10 Excellent

Luay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Management on Dec 1, 2019
Dear Luay, thank you so much, we are really happy to see that you were comfortable with us. Hope to see you soon again

4/10 Poor

Sveinn

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from Management on Nov 28, 2019
Dear Sveinn, we are sorry to see you were not quite happy with your stay. Since the feedback of our guest is very important to us, it would be great to find out some more details and kindly ask you to contact us at safestay@safestay.com. We hope to hear from you soon and hope we will have the opportunity to offer you all services at your satisfaction

2/10 Terrible

Ahmad, Vancouver

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel it show its near me from the location i booked it after i booked it i put the address it shows far. I explained to the manager to get the full refund he rejected. I have been to the hotel guys be careful before you book with this stupid hotel. Once you book with then then no refundable. The Expedia didnt do anything for me im frustrated from Expedia.
Stayed 1 night in Nov 2019

8/10 Good

Ioannis

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find!
We enjoyed our stay at this hotel...clean, comfortable, spacious for the price and being in a good location. It was not far to the underground station and even closer to the one that is closed due to construction right now. The patio added a nice atmosphere and enough space to the next building so we could enjoy watching the moon every night we were there.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok but you may be able to do better.
No frills basic place to lay your head. Our room was missing lightbulbs and truly needed a fresh coat of paint. Not exactly thrilled with the toilet in the shower. But place was clean for the price.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
I booked a superior room and in the pictures it shows a terrace, a room with a couch with an open door leading another room and a much nicer restroom than what I recieved. Upon arrival the lady at the front counter handed me my room key and said "here are your keys you are in a double room" not thinking anything of it i took the key and went to the room. Put my stuff in the room and realized that the room i was given was not the room i booked. I looked up my reservation on my phone to confirm my suspicions and went back down stairs to talk to the receptionist. I told her that "the room wasn't right, that it didn't have a couch like in the pictures, no terrace like in the pictures and that she had called it a double room when i had clearly booked and paid for a superior room." She told me "the room with the terrace was out of service and that the room i was given was a superior room." We went back and forth for quite a while until i got tired of her lies and demanded to speak to the manager. I was first told "the manager isn't here." Then after telling her that i wasnt leaving the desk until i spoke with the manager guess who magically appeared from the office. The manager was very hateful and had no care in the world that i had been mislead and falsely advertised! She told me that they had already booked the room with the terrace and that i was basically out of luck. She didn't care that her receptionist and flat out lied to my face about the whole situation. Nasty people!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Jamal

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location and value for money!
Firstly let me start by saying that the hotel is in a perfect location with buses a few steps away, and the U bahn metro is a couple of minutes walk.. Service was friendly and cheerful and I was happy with the quick email response regarding a request in had. The free coffee machine in the lobby was a lovely touch and the minibar was a surprise. The only downside was the carpet in the bedroom is in dire need of replacing as there were horrible stains and the shower head kept dropping whilst showering which was a nuisance! Overall I'd say its definetly worth the price I paid for and would recommend it to anyone here for a night or two.. Just don't arrive with high expectations or else you will be slightly disappointed.
Stayed 3 nights in Oct 2019
Response from Management on Oct 17, 2019
Dear Jamal, thank you for feedback. We are happy to hear that you had a good stay with us, but also would like to let you know, that we are in the process of upgrading & renovating the rooms/bathrooms and hope to see you again soon in one of our renovated rooms.We would like you to be satisfied with our facilites and not disappointed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Bree, Alberta, Canada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, rooms are very modern Comfortable beds.
Stayed 3 nights in Sep 2019

6/10 Okay

David

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Two nights in Vienna
My family spent two nights during our visit to Vienna. The main room was clean and comfortable however the bathroom shower stall had extensive mold throughout the tile grout. There was also a large hole in the ceiling with a temporary plastic sheet covering it. Overall the stay was good.
Stayed 2 nights in Oct 2019

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Mediocre stay
Good things: price, location. Not so good: 1) did not clean our room 1 day out of three days stay, and left us without clean towels, toilet paper and soap. 2) I asked for a wake up call far in advance, and the night before I asked concierge if they have my request on record. A concierge confirmed they have it, I reinforced the importance of this since we had an early plane to catch. A concierge sounded annoyed and somewhat rude, saying- if we have a wake up call, you will get it. The result? No, we did not get a wake up call. 3) there is no coffee machine in a room, only in a lobby. It would be OK with me, but when I was trying to bring a cup of coffee to our room, my husband did not want to get dressed to come down to a lobby, their service personnel did not allow me to bring a cup of coffee upstairs, saying I cannot bring their ceramic cups to my room. So, I did not care for this hotel.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Stayed 4 nights in Sep 2019

8/10 Good

Pavil

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

We had room overlooking the court yard which was noisy. The air conditioning wasn’t working and we couldn’t open the window as it was the smoking area below us outside. There was also a sewage smell from the bathroom which was putrid. Although reasonably priced and located near the underground station- I would not stop again.
Stayed 2 nights in Sep 2019

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Not so much a hostel, more a hotel
Fairly comfortable hotel, smart and well, safe. Our room was big enough and everything worked except for the wall light, but some door handles and light fittings were wobbly. Although it was a superior room, the view was just the back yard and fire escapes. I'm pretty sure the air conditioning was not able to cool the room at all, ie it was not working properly, but as the room was not too hot we did not report this to the staff. Breakfast was really good and the staff kept everything stocked up. Reception staff were very helpful about everything.
Stayed 3 nights in Sep 2019

8/10 Good

a

Stayed 3 nights in Aug 2019

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location well connected with the main train station and the centre of the city. The staff is very friendly and helpful. Room was clean, bathroom really nice. We enjoyed our stay there and wouldn't think twice to stay again. Definitely good value for money.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service
Good.
Three nights in Vienna on holiday. This is more of a motel than hotel. Noise from adjoining room was an issue and bed wasn’t overly comfortable. Friendly, polite staff, free coffee and juice and located in the gay district, 15 minutes from the Opera House (Center).
Stayed 3 nights in Aug 2019

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Wai Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019