Ratings based on 605 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Just fantastic!

Posted Apr 24, 2017
Lovely and very comfortable hotel! Loved everything about the hotel and will definitely be returning here when we come back to Vienna!
Comment from Hotel Management
Apr 26, 2017 by KAISERHOF Team, Hotel Management
Dear Raza, thank you very much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff breakfast was amazing

Posted Apr 23, 2017
We enjoyed our stay very much the step with her and polite and very clean located perfectly in the city along with extraordinary And dinner
Comment from Hotel Management
Apr 24, 2017 by KAISERHOF Wien, Marketing, Hotel Management
Good Afternoon, thank you so much for taking time to comment your stay at the KAISERHOF Wien. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Mother & daughter travels...

Posted Apr 11, 2017
All excellent except wifi. Staff very accommodating but could not stay connected. Amazing breakfast!
Comment from Hotel Management
Apr 12, 2017 by Marketing Mananger, KAISERHOF Wien, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 18, 2017
Pros: Breakfast & location.
Location: Great location just 10 mins walk from the city, only downside is it's a 30 min walk along the main roads from the train station.
Great hotel with friendly helpful staff and which serves a great breakfast to suit everyone. Located just 10 mins walk from the main town we thought this was perfect as your close to all the amenities yet in such a quiet location you wouldn't know how close to the city you really are.
Comment from Hotel Management
Feb 24, 2017 by marketing@hotel-kaiserhof.at, Hotel Management
Good Afternoon, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back at the KAISERHOF Wien one day. Kind regards Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Reading, UK

Great hotel

Posted Feb 15, 2017
Pros: Location, staff, breakfasts, rooms.
Cons: The only thing I can think of is more milk to have with in-room beverages.
Location: Within 10 minutes' walk of the Opera House and centre, NachtMarkt, St Stephensdom, coffee houses and restaurants, lots of options.
The hotel is in a great location, within easy walking distance of the Opera House, old town and shops, NachtMarkt - lots of restaurants and coffee houses within 10 minutes. All the staff were unfailingly friendly,welcoming and helpful. The breakfast was plentiful, lots to choose from and hot and cold options including delicious pastries. We booked the hotel transfer to and from the airport, 45 euros for 4 in a comfortable people carrier for the short 20/25 minute drive - very pleasant driver. The rooms are very comfortable, all amenities and good storage space, up to date bathroom with bath and shower and nice toiletries. We enjoyed drinks in the bar in the evening, where the lady serving the drinks was again very friendly and efficient. All in all, highly recommended.
Comment from Hotel Management
Feb 24, 2017 by marketing@hotel-kaiserhof.at, Hotel Management
Good Afternoon Ann, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward welcoming you back at the KAISERHOF Wien one day. Kind regards Yours KAISERHOF Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Hungerford UK

Great hotel, close to the city centre.

Posted Feb 7, 2017
Spent a lovely weekend at the Kaiserhof. Great location as only a short walk from the city centre and transport. Would thoroughly recommend this hotel for a stay in Vienna.
Comment from Hotel Management
Feb 8, 2017 by marketing@hotel-kaiserhof.at, Hotel Management
Good Afternoon Derek, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and would be delighted to welcoming you back again at the KAISERHOF Wien one day. Kind regards Yours KAISERHOF Team
5 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Good Afternoon, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and would be delighted to welcoming you back again at the KAISERHOF Wien one day. Kind regards Yours KAISERHOF Team
5 out of 5
by A verified traveler

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Good Morning, thank you for your rating. We hope to see you again soon. Kind regards Yours KAISERHOF Team
4 out of 5
by King-wah Eric

Good hotel bear transport, sights and restaurants

Posted Dec 24, 2016 on Hotels
Room acceptable, local area great, near the old city, restaurants, opera house and underground and tram stations. Staff very helpful.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear King-wah Eric thank you very much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback. We look forward to welcoming you back again. Kind regards Yours KAISERHOF Team
5 out of 5
Recommended
for Couples
by A verified traveler from Carolinas

Outstanding hotel

Posted Dec 19, 2016 on Orbitz
Pros: The library/bar area between the lobby and dining room is so cozy. Also, the Christmas decorations were lovely.
Cons: No complaints whatsoever.
Location: Karlsplatz U station is just around the corner but we walked everywhere except to Schonnbrun Palace. St. Stephen is only a 15 minute or so walk away
Warm and welcoming, convenient to most everything. Have stayed at this hotel twice (just got home yesterday) and would not hesitate to return in the future. Breakfast buffet has more than ample choices for American tastes, staff is friendly and always helpful.
Comment from Hotel Management
Dec 21, 2016 by marketing@hotel-kaiserhof.at, Hotel Management
Good Morning, thank you for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again at the KAISERHOF Wien. All the best from Vienna Yours KAISERHOF Team