Hello Daniela,Thank you for taking the time to share your wonderful experience at Quality Hotel Vienna. We are delighted to hear that you had a great stay and that our customer service, particularly our receptionist Eva, made a positive impression on you. Eva will be thrilled to hear your kind words.We're also glad to know that you found our hotel well-maintained, clean, and conveniently located. It's fantastic to hear that you had a quiet and comfortable stay in our rooms.Your recommendation means a lot to us, and we look forward to welcoming you back on your next trip to Vienna. If there's anything more we can do to make your stays even better, please don't hesitate to let us know.Best regards,

Hello Marta de Armas,Thank you for your review and feedback.We're delighted to hear that you found our staff friendly and the condition of the hotel excellent. We appreciate your feedback regarding the breakfast buffet, and we will work on providing more variety in the food options. It's great to know that our bartender and hotel manager, Javier, were friendly and helpful during your stay.We look forward to the possibility of welcoming you back to Quality Hotel Vienna if you travel to Vienna again in the future.Best regards,

Hello Skora,Thank you for the perfect score! We're delighted to see your rating, and we hope you had an excellent stay at Quality Hotel Vienna.If you have any specific comments or suggestions about your stay, please feel free to share them with us. Your feedback is always appreciated, and it helps us improve our services.We look forward to the possibility of welcoming you back in the future.Best regards,

Hello George Zakhary,Thank you for your review, although we're sorry to see that it's a low rating. We appreciate your positive feedback about the Front Office, and we'd like to understand more about the specific reason for your overall low rating. Could you please provide more details or information about what led to your 2/10 rating? Your feedback is important to us, and we want to address any concerns you may have had during your stay to improve our services.We look forward to hearing from you and addressing any issues you may have encountered.Best regards,

Hello Luis Xavier,Thank you for the perfect score! We're delighted to see your rating, and we hope you had an excellent stay at Quality Hotel Vienna.If you have any specific comments or feedback about your stay that you'd like to share, please feel free to let us know. Your input is appreciated, and it helps us continue to provide a great experience for our guests.We look forward to the possibility of welcoming you back in the future.Best regards,

Dear Tim,Thank you for your excellent review and for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience. Your satisfaction is our priority, and we are glad to know that everything met your expectations.We look forward to welcoming you back in the future. If you have any further feedback or requests, please feel free to reach out to us.Best regards,

Dear Sanja,Thank you for taking the time to share your feedback regarding your recent stay at Quality Hotel Vienna. We appreciate your honest review and are glad to hear that our staff was friendly and accommodating during your stay.We apologize for any inconvenience you experienced with the dated decor and the challenges you encountered with the room's layout on the top floor. We also regret that the fridge didn't meet your expectations and that there was a misunderstanding regarding its purpose. Your feedback about these aspects helps us identify areas for improvement.We hope that you were still able to enjoy the central location of our hotel. Should you decide to stay with us again in the future, we'll strive to provide you with a more satisfying experience.Best regards,

Thank you so much for your perfect 10/10 review!We're delighted to hear that you had a wonderful experience during your stay with us. Providing excellent service and a pleasant atmosphere for our guests is always our top priority.If you plan to visit again, we'll be more than happy to welcome you back. Should you have any questions or special requests, feel free to reach out to us.Once again, thank you for your kind review, and we hope to see you soon!Best regards,

Thank you for your review! We're thrilled to hear that you enjoyed our breakfast and the lovely ambiance of dining outside by the street. Being close to transit and attractions is also a great advantage. We apologize for the inconvenience you experienced with the Wi-Fi in your room and hallway. We understand the importance of a reliable internet connection and we're actively working to address this issue. Your feedback is very valuable to us, and we appreciate you bringing it to our attention. We hope that despite this setback, you were able to enjoy your vacation and disconnect from the digital world. Thank you for choosing our place, and we hope to have the opportunity to welcome you back in the future for an even better experience.

Thank you for your positive review! We're delighted to hear that you had a good experience with us, and we're especially glad to hear that Mr. Win from our restaurant staff was helpful and sincere. We strive to provide exceptional service, and it's always rewarding to receive recognition for our staff members' efforts. We will make sure to pass along your kind words to Mr. Win. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another great experience.

Dear Mrs. Maria,Thank you very much for your feedback. We appreciate it a lot and we would like to have the opportunity to host you again. Kind Regards,

Thank you for your amazing review! We're thrilled to hear that your stay with us was one of the top two hotels you've ever stayed at. Being conveniently located near the U-Bahn, just a short walk away, is definitely a plus. We're glad our staff provided outstanding service and assisted you with finding the best way to meet up for your tour. It's great to know that they were also extremely helpful in locating a nearby laundromat and that you found the Schönbrunn Royal Palace within easy walking distance. We're happy to have provided a secure luggage room for your convenience as well. We appreciate your positive feedback and hope to have the opportunity to welcome you back on your next visit to Vienna!

Dear Mr. DavisThank you very much for your time to writte us this review. For the team it is really motivating to know that our efforts are accomplishing the expectations that the guest have with us. In case you would like to come back to Vienna, do not doubt to contact us to welcome you back. Kind Regards,

Dear Gerhard, first of all, we would like to thank you for staying in our Courtyard by Marriott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Marriott Schoenbrunn Team

Dear guest, thank you very much tor taking the time to share your experiences after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we are very sorry that we did not meet all of your expectations concerning our rooms. Your comfort, satisfaction as well as your wellbeing are our main priorities, therefore we apologize for the inconvenience you have mentioned. Please be informed, that our rooms may be different in the same category, since there are different rooms for different needs. In this case, you have received three business rooms, but the one was especially big for families. We wanted to make your stay as comfortable as it can be, so we thought it would be a good idea to give you a bigger room without any additional charges. All tough the other two rooms were business rooms as well. For your next time, if you only want to have those “family” business rooms, please leave us a message and we´ll provide them without any charge as well. We do understand that this cannot change the experience you have had in our hotel anymore. We would really hope to get a second chance from your side and we would definitely seize this opportunity to regain your trust in our quality and services. We would be delighted to assist you for any further questions or any future inquiries and please do not hesitate to contact me any time. Your Courtyard by Marriott Schoenbrunn Team

Dear Semaj, first of all, we would like to thank you for staying in our Courtyard by Marriott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Thank you for your valuable comments - we will discuss these points in our quality meeting to find possible future solutions. We are sorry for the inconveniences with breakfast included or not - due to a system mistake we had the wrong Information - we have to apologize! If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Marriott Schoenbrunn Team

Dear Silvia, first of all, we would like to thank you for staying in our Courtyard by Marriott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Marriott Schoenbrunn Team

Dear Dixit, we were pleased to welcome you as our valued guest in our Courtyard by Marriott Schoenbrunn! Thank you for your rating – we appreciate your feedback! It would be a great pleasure for us to welcome you as our guest again. Your Courtyard by Marriott Schoenbrunn Team

Dear guest, thank you for your rating – we appreciate your feedback! Your Courtyard by Marriott Schoenbrunn Team

Dear guest, thank you for choosing our Courtyard by Mariott Schoenbrunn for your travels to Vienna and taking time for your absolute positive review! Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on Expedia and we look forward to serving you again soon! Your Courtyard by Mariott Schoenbrunn Team

Dear Alice, we were pleased to welcome you in our Courtyard by Mariott Schoenbrunn and for sharing your valuable feedback with us. It is very important for us, that our guests feel welcome and comfortable to enjoy their stay in Vienna. We were delighted, that our helpful staff was able to impress you and will forward your praise directly to our employees. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear Robert, first of all, we would like to thank you for staying in our Courtyard by Mariott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear Mary, as you were telling me personally on the desk that you´ll be here next time, I am really sorry to hear that you wouldn´t stay here again. Please be assured that we were doing our best to give you all recommendations and instructions to make your stay unforgettable. Therefore I need to apologize if there was any misunderstanding. As I told you at the reception, I´d be really happy to welcome you soon again in our hotel. Best Regards from Vienna Clemens Trimmel Front Office Manager

Dear Mr. Sargent, as we have changed your room the next day you´ve been here, I think we did change your experience into the positive as you have reported and confirmed to me personally on the desk. We already apologized about the first night not being in a king size bed room, as the reservation did not come into our system as you have booked it. We transferred your luggage, you thanked us for doing that. So now we do not understand why you´re saying that you were scammed after telling us that you enjoyed your stay later on. Either way, we´d like to apologize once again. If there is anything else we may do for you, please let us know any time. Best Regards Clemens Trimmel Front Office Manager

Dear guest, first of all, we would like to thank you for staying in our Courtyard by Mariott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Thank you for your hint due to the breakfast - we will discuss this point in our quality meeting to find possible future solutions. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear Shiv, first of all, we would like to thank you for staying in our Courtyard by Mariott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear guest, first of all we would like to thank you for staying in our hotel and sending us your valuable feedback. Even if your experiences with us have not been as expected, it helps us further improve our product and services. We really have to apologize for our unprofessional staff. Please be sure, that this does not compare with our high quality standards. We took your valuable comments as an opportunity to discuss these internally and make possible improvements. Once more, we would like to thank you for your constructive comments. We wish you all the best and remain, Your Courtyard by Mariott Schoenbrunn Team

Dear guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. It is a pleasure to read, that you enjoyed our good Location, our comfortable rooms, our friendly staff and our buffet breakfast. We pay a lot of attention on a wide selection and regional products. We are looking forward to welcome you again! Your Courtyard by Mariott Schoenbrunn Team

Dear Mark, first of all, we would like to thank you for staying in our Courtyard by Mariott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Thank you for your hint with our sink, we will check with our technical department. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear Leslie, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Your Courtyard by Mariott Schoenbrunn Team

Dear Kay, we were pleased to welcome you in our Courtyard by Mariott Schoenbrunn and for for taking the time to rate your impressions. Every single feedback is very important for us, because it helps us further to improve our product and services. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear Cecilia, first of all, we would like to thank you for staying in our Courtyard by Mariott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear guest, first of all, we would like to thank you for staying in our Courtyard by Mariott Schoenbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Your Courtyard by Mariott Schoenbrunn Team

Dear guest, thanks for staying with us. We appreciate your feedback! Your Courtyard by Mariott Schönbrunn Team

Dear Bobby, thanks for staying with us. We appreciate your feedback! Your Courtyard by Mariott Schönbrunn Team

Dear guest, thanks for staying with us. We appreciate your feedback! Your Courtyard by Mariott Schönbrunn Team

Dear guest, we would like to thank you for choosing Courtyard by Mariott Schönbrunn for your stay in Vienna. We are also very grateful for your constructive feedback. We take every word very much to our heart to constantly improve ourselves and our complete offer as well as our service. We sincerely apologize to you that a significant point did not meet your expectations. It is by no means our service standard that you have been treated this way by our front office staff, this is totally unacceptable. Friendliness and professionalism is our top priority. We are very sorry that this was not the case with you. Of course, we can understand if in this regard you may not want to accept an apology. We assure you that we will definitely discuss the issue of friendliness with our employees. We apologize again for the inconvenience caused to you. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything possible to make sure you enjoy your stay to the fullest. You Courtyard by Mariott Schönbrunn Team

Dear guest, thanks for staying with us. We appreciate your feedback! Your Courtyard by Mariott Schönbrunn Team