Ratings based on 581 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 21, 2017
Great location, very close to transit system (Line 1 and 2), walking distance to amusement park for kids. Hotel staff are very helpful, room was great for a family of 5 !! Awesome Pizza nearby (EATALICO PIZZA).
5 out of 5
Recommended
for Everyone
by A verified traveler from SW England

Great hotel, a short walk to Prater Park

Posted Apr 13, 2017
Pros: The room was a fair size and very clean, the staff did a good job each day in maintaining this. The staff were very friendly and helpful.
Cons: To be very fussy, it would of been nice to of had separate milk containers provided in our room, only had powdered milk in with the coffee
Location: Only a short walk from Prater Park and the nearest Subway station and tram stops so no problems getting to the city centre.
First time in Vienna, stayed here for four nights. My wife, my 10 yr old daughter and I thoroughly enjoyed our stay. My daughter particularly enjoyed Prater Park which was under a 10 minute walk away, we visited the park 3 of the 4 evenings, it had great fair rides and also really good places to eat around there. The park also boasts a madam Tussauds and a planetarium. Praterstern and Nestroyplatz are the nearest subways from the hotel and both are approx a 5 minute walk away. The hotel is one block away from the main road so not too noisy at night. Our room was an adequate size and the bathroom was quite spacious, all very clean and modern. The staff were very friendly in the hotel, all spoke English very well and dealt with any requests we had very promptly, like requesting extra pillows and supplying milk in our room. Breakfast covered a wide variety of fruit, breads, pastries, small selection of cereals, a selection of cold meats which was all fine, the only thing my wife was unhappy about was the hot food, like the sausages and bacon wasn't hot, and the hot chocolate we asked for should of been called warm chocolate, but these really are minor things. Overall we all really enjoyed our stay here and would definately recommend this hotel to anyone especially families with children due to the close proximity of Prater Park.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel,quiet, near subway.

Posted Apr 12, 2017
Pros: Quiet. Near the center.
Location: Very good location, near the center.
Very spacious room, overall pleasant experience. Near tranportation, clean and quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Dear Wilhelmshof, Vienna

Posted Apr 4, 2017
Really superb hotel - immaculately clean and very good breakfast. The reception staff were all extremely courteous and helpful. Nothing was too much trouble for them. We especially enjoyed sitting out in the sunny courtyard garden. We thoroughly enjoyed our time here.
Comment from Hotel Management
Apr 5, 2017 by Caroline Frece Assistant Front Office Manager, Hotel Management
Dear guest, Great, that you enjoyed your stay in Vienna and at our ARThotel. We are thankful for your lovely feedback and for your positive words of our staff. Now, spring and the warm temperatures are coming and we welcome all guests to our beautiful garden, which is a hidden treasure. We hope to welcome you again sometime and wish you all the best. Greetings from Vienna,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Wonderful location and a great value!

Posted Mar 28, 2017
Pros: Modern decor, location, price, and staff.
Cons: Room temperature. It was warmer than expected, even with the heat turned off.
Location: Excellent location near public transport to the city. Local restaurants, bank and some attractions nearby. Overall, a great value.
Very clean rooms with generous size bath towels. Outstanding breakfast buffet to start our day. Across the street from subway, train and bus station. We were only a few stops from downtown and conference center. Train to the airport took 30 minutes. Beds were comfortable but the room was hot. Check the hotel website. We learned to notify the front desk to turn the (radiant floor) heating off, but still had to open the windows. Otherwise a great room. No business center or exercise room if you are looking for full amenities, but we got plenty of exercise walking in Vienna. Restaurants nearby served excellent food at reasonable prices.
Comment from Hotel Management
Mar 29, 2017 by Caroline Frece Assistant Front Office Manager, Hotel Management
Dear guest, thank you for your nice feedback of our ARThotel and staff. The location of the hotel is close to the city centre and easily to reach via public transport from the airport Vienna and the main train station. The Prater, which is mainly a leisure area with a big park and a fun park for kids too, is only in five-minutes walking distance from the hotel. We are delighted that you felt comfortable in our design rooms and liked the bath facillities. In order to keep the focus on sustainabillitiy we turn on the air-condition only at summer time. It is great that you had a good start for the day by tasting the regional products of our breakfast buffet. All in all we can see that you enjoyed your stay with us and hope to be able to welcome you again sometime. We wish you all the best, the team of the Wilhelmshof
5 out of 5
Recommended
for Everyone
by A verified traveler

Good located, very comfortable hotel

Posted Mar 23, 2017
City center from the hotel only three stops by metro. Pleasant surprise qas when we found out that the rooms featured popular Austrian people. Our room was dedicated to Gustav Klimt. Very clean rooms, super helpful staff.
Comment from Hotel Management
Mar 23, 2017 by Caroline Frece Assistant Front Office Manager, Hotel Management
Dear Ms. Rayhona, thank you very much for your wonderful review and the high score. We are glad that you liked our modern decorated rooms with austrian art, every room is unique and with a different piece of art. We also like to thank you for your praise of our helpful staff, which we certainly pass on. It seems that you have had a really good time in Vienna and at our ARThotel. We wish you all the best and hope to welcome you again sometime.
4 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Location

Posted Mar 14, 2017
Fabulous clean hotel, walking distance to the city centre with friendly staff that are always willing to help. Location close to station links for the airport.
Comment from Hotel Management
Mar 16, 2017 by Caroline Frece Assistant Front Office Manager, Hotel Management
Hallo Maria, thank you for taking time to write a feedback. It is wonderful to read that you liked our clean design hotel and our friendly staff. The Wilhelmshof is located very close to the beautiful Prater and also to the city centre. The S7 train goes directly from the station Praterstern to the Vienna Airport in 20 minutes and ticket is very cheap. We hope you had a fabulous stay at our hotel and hope to welcome you again sometime. All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great staff

Posted Mar 8, 2017
This art hotel is a great choice if visiting Vienna. It is outside of the city centre but transport links are excellent, only 3 minute walk to metro. The location is very quiet which is perfect to get a good night's sleep, but with a few nice restaurants within easy walking distance. The staff really make this hotel. All spoke really good English and we're very welcoming and helpful. I would definately recommend anyone to stay here!
Comment from Hotel Management
Mar 16, 2017 by Caroline Frece Assistant Front Office Manager, Hotel Management
Dear guest, thank you very much for your fabulous feedback. We are delighted that you had done the right choice by staying in our ARThotel. We would also like to thank you for your praise of our staff. We will pass it on. Great, that you had a wonderful stay in Vienna! We are thankful for all recommendations and look forward welcoming you again sometime at the Wilhelmshof. All the best,
3 out of 5
by A verified traveler from W

Highly rated 4star hotel

Posted Mar 4, 2017
Pro - Close to conference centre and town. Can walk to either on a nice sunny day. - Excellent transport links near by. - Good local amenities near by. I.e. Food shops, supermarkets and banks. - Nice friendly staff. Very willing to help and offer assistance. - Facilities in the room were spot on. Nice high spec finish. Cons - I was put in a room that was newly decorated and smelt of paint. It should have been well ventilated prior to putting a customer in. Bit of a terrible nights sleep as a result. Smell persisted despite the windows being kept wide open. - I was told the air con is only switched on when the temperature is above 25oC outside. This was hugely disappinting as most budget hotels offer air with no such restrictions. I was therefore in a warm room that smelt of paint. - You could tell work had recently been done to it as the floors appeared a bit dusty the first day. Overall for a 4star hotel i was left feeling a bit disappointed. I perhaps should have perhaps challanged the issues at the hotel but as a single traveller in a foreign country i wanted to avoid confrontation.
Comment from Hotel Management
Mar 12, 2017 by Caroline Frece-Assistant Front Office Manager, Hotel Management
Dear guest, we would like to thank you for taking time to write this honest feedback of our hotel. First of all it is good to read that you were satisfied with the location of our hotel and connection to the public transports. The hotel is located close to the city centre, at a quiet street with restaurants, supermarkets and drug stores around it. Secondly, we also like to thank you for your praise of our friendly staff and service. Although the room facilities were spot on, we have to apologize for the inconvenience of the fresh paint smell in our new decorated rooms. Moreover we are very sorry that you had no good sleep due to the fresh paint. Certainly, we are aware of how important a "smooth" sleep is. We always react immediately when guests contact us directly during their stay, in order to provide best service. Therefore we offer our guests to change the room to make their stay as comfortable and relaxing as we can. As we focus on sustainability and enviromental habits, the air-condition is turned on only at summer time. Once again we are sorry that you felt disappointed about the situation in our hotel. We hope to be able to welcome you again sometime and wish you all the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice art hotel

Posted Feb 26, 2017
The hotel is very well serviced and has a lovely feel to it. Breakfast is very nice and the staff are friendly. A little out of central Vienna, but public transport from Praterstern station (5 minutes away) is excellent.