The staff were very kind - responsive to all personal requests, including information about Vienna.
They never flinched when a favor was asked of them. They seem to have been trained to be courteous and polite to everyone. They all spoke english well.
But the person(s) who designed the rooms got awfully carried away - to the point of being neither courteous nor polite: He or she took out on this hotel the frustration at having failed in some earlier design competition.
Our unit looked like a failed jugendstil project.
Not only were the surfaces excessively bright; they were ugly, too. The placement of the glass-enclosed shower looked like the loser in a contest, What's the Silliest Placement for a Shower? Further, the space inside this science-experiment module was terribly small and had nothing to hold onto.
But that wasn't the worst design feature. The winner? The room's lighting. From the ridiculous system - one had to put a card in a slot by the door, which turned on at least a dozen lights; then, one went about, turning off the eleven that weren't needed - to the harshness of the painfully bright, pinpoint illumination, the effect yielded temporary blindness or gave one a headache.
Could all of these harsh lights be an environmentally sound design, let alone a helpful way for guests to see what they need to do?