Ratings based on 478 Verified Reviews

4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Coventry , England

nice hotel in city centre

Posted Aug 6, 2016
Pros: very clean and well presented , staff were all very polite and helpful ,plentiful breakfast buffet ,room was excellent
Cons: coffee making facilities in room would be nice
Location: right next to cathedral square and 5 / 10 mins walk from most central attractions and market -
very enjoyable 6 nights stay sight seeing and day tripping - city centre is beautiful - Mauthausen was sobering - trip on Danube was relaxing after Wachau Valley wine tasting - prices reflected that we were in a capital city . I was surprised how common the English language is .all in all would recommend Austria as a place to visit
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Excellent location and customer service!!!

Posted Jul 25, 2016
Close to the train and the city center. Staff was accommodating I will stay there again when I return.
5 out of 5
Recommended
for Everyone
by A verified traveler from zurich

Close to everything

Posted Jul 21, 2016
Happy to stay there definitely will go back can't. Wait to be there again
4 out of 5
Recommended
for Everyone
by A verified traveler

VERY COMFORTABLE, CLEAN, AND CONVENIENT

Posted Jul 13, 2016
This small hotel is near the Spanish Riding School and other attractions as well as cafes and shopping. The staff was very helpful and attentive. Rooms were comfortable and clean, with air-conditioning and a mini-bar.
5 out of 5
Recommended
for Families
by A verified traveler from Bucharest

Very nice hotel with excellent position

Posted Jul 12, 2016
Pros: Room cleanliness
Cons: Rooms could have been a bit bigger but for downtown Vienna I guess it's ok
Location: Very nice location, all downtown attractions are within walking distance juste grab a downtown map at the Front desk and you're ready to go.
The hotel is very nice and right in the middle of everything, a lot of objectives to visit are within walking distance. Rooms are very clean, staff very curteous and ready to help. Free breakfast in the morning is convenient and adds to the pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent experience

Posted Jun 5, 2016
Pros: Great location, staff very helpful and lovely breakfast
Cons: Only request would be there are tea making facilities in room
Location: Lost to do and very central to sites and transport network
Wonderful experience and central location for city and attractions
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Excellent location

Posted May 30, 2016
Located at 2 blocks from the subway, and surrounded by restaurants and shopping stores. Unfortunately, the room air conditioning was not functioning, and the bed was very firm.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted May 16, 2016
They tried their best but when you walk barefoot from the bed to the bath and the souls of your feet need a washing, you know the floor hasn't been washed in a long while. We told them and they took care of it. Once that was handled everything else was great.great location, friendly, knowledgable staff, wonderful breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melrose, MA

FABULOUS location!

Posted May 15, 2016
Pros: Location, location, location!
Cons: Better bath amenities
Location: Location was perfect, 10 minutes or less walking distance to Graben, Stefansplatz, Peterskirche, Judische Museum, Opera, Hofburg, Cafe Sacher
Graben Hotel is perfectly located for people who wish to walk to everything. It us also near Ubahn if you prefer mass transit. The room was basic but comfortable, staff was friendly and helpful. The buffet breakfast was a lovely way to begin each day. I would definitely stay here again on a future visit to Vienna.
3 out of 5
Recommended
for Everyone
by A verified traveler from Belgrade

City centre hotel

Posted Mar 8, 2016
Great location. Clean rooms. Very old and with extremely outdated interior. Great breakfast.