Nice hotel, but not my favorite
Posted Dec 3, 2016
I've stayed at lots and lots of hotels between both leisure and business travels. This place stands out as being a truly high end hotel. But thats where it departs from my own tastes. I'm not accustom to having Bell service to carry my luggage, having turn down service, etc. So it was not quite what I was comfortable with. If that is what you are looking for though, this place would be perfect for you.
There was a couple of things though that stood out as missing the mark considering the price of the room. The bed was not comfortable as it was stiff as a board. The coffee maker in the room did not work. The lock box also did not work no matter which card I tried to lock it with. My only other complaint was that a bottle of water was 10 euro. I get that its a high end hotel, but that price seemed ridiculous.
On a final note, pretty much throughout the entirety of our visit to Vienna, as a whole we not feel very welcomed since we are American. This wasnt just from this hotel staff, but essentially every place we went. That said I think the staff at this hotel were as curious as they had to be.