Ratings based on 512 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything, very convenient

Posted Mar 29, 2017
Great location and atmosphere! Had a wonderful stay and would recommend someone visiting Vienna for the first time.
5 out of 5
Recommended
for Couples
by A verified traveler from Cambridge

Excellent city centre hotel.

Posted Mar 10, 2017
Pros: Wonderful old style.
Cons: Only disappointment - the lunchtime buffet has been discontinued.
Location: On the Ringstrasse, but not too noisy. Very close to the Opera and restaurants and cafes.
Very convenient for opera and concert halls. And quiet considering its location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grass Valley CA USA

Posted Feb 20, 2017
GREAT Hotel - Fantastic location - can walk all over the old city. 32 Euro buffet breakfast worth it just once. Room was very spacious. The fitness room and sauna-steam room area was very nice too - no one else there when I went.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Always enjoyed the Grand Hotel.

Posted Feb 17, 2017
Pros: there's a smoking bar!
Location: everything is nearby~ good location!
We had (when it was the Grand Vienna then ANA Hotel) and have just enjoyed the Grand Vienna Hotel this Valentine's vacay. The location is pretty good yet not crowded with passing tourists crowd. There are 2 Japanese restaurants~ for a quick meal and for an elaborate kind. Was not able to check the Ciel Restaurant this time~ fully booked! But it was good a few years ago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Fine luxury nearby the Opera. Hotel lobby had a slight musty smell but service throughout was excellent
5 out of 5
by Marco

Fairy tale hotel in a very good location

Posted Jan 16, 2017 on Hotels
Amazing hotel in a wonderful location. Will get back here. They play live piano in the evenings.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Grand hotel, helpful staff, central location

Posted Jan 2, 2017
Once moved to room grade that corresponded to booking! Hotel room & food are utter luxury with friendly helpful staff & walking distance to all the sites. Fantastic!
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Traditional five star excellent

Posted Dec 27, 2016
No complaints at all. Great location . Beautiful 5 star traditional excellent hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
This is a very nice, elegant hotel in the heart of Vienna.
3 out of 5
by A verified traveler from Dubai

Excellent location but needs renovation

Posted Dec 24, 2016
Hotel is in excellent location. BUT is very outdated. Furniture is old. The personnel is ok but not excellent and service is not top class. Next time will stay in Ritz Carlton