Ratings based on 208 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Problems at check in took a long time to be resolved but thereafter no complaints at all. Lovely comfortable rooms. Fabulous facility of the shuttle bus. Located near green spaces - good for early morning walks or jogs. Fast food eateries close by.
Comment from Hotel Management
Aug 11, 2017 by Vesna Prokic, Hotel Management
Dear Guest, Thank you very much for choosing our Hotel for your recent stay in Vienna and for taking the time to write a feedback. Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure. We hope, that during your next visit in Vienna, we can welcome you once again at our Hotel to prove, that we are really passionate about guest service. Best regards from Vienna Vesna Prokic Executive Assistant Manager Hilton Garden Inn Vienna South vesna.prokic@viennasouth.com
5 out of 5
Recommended
for Everyone
by A verified traveler from Rome

Great stay

Posted May 25, 2017
Though quite far from City, since Vienna's train system is very friendly_ great value for your money. Re, room comfort, it should be excellent, but during our stay air conditioning was not sufficient.
Comment from Hotel Management
Jun 27, 2017 by Ingo Sierich, Hotel Management
Dear Guest,thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear that you were uncomfortable with the temperature of your guest room during your stay. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed
5 out of 5
by A verified traveler

Posted Apr 29, 2017 on Hotels
Comment from Hotel Management
May 15, 2017
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very happy to hear that you were comfortable with the hotel and services offerd to you. We hope to see you in the near future back at home. Kind regards from your brightheardet HGI Team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Great experience, easy access to the bus system to connect to the Ubahn.
Comment from Hotel Management
Apr 26, 2017 by Ingo Sierich, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed
5 out of 5
by Robert

Perfect, as always

Posted Feb 20, 2017 on Hotels
Friendly counter clerks and restaurant staff. Rooms are plenty roomy, quiet, and good internet service for taking care of business needs.
Comment from Hotel Management
Apr 4, 2017
Dear Robert, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
by A verified traveler

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Apr 4, 2017
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We are very happy to hear we did meet your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
4 out of 5
by A verified traveler

Posted Dec 17, 2016 on Hotels
Take you own hair shampoo and conditioner, shower cap etc, as they don't supply them in the room other than a shower wash/shampoo dispenser
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
by A verified traveler

Good hotel

Posted Oct 7, 2016 on Hotels
good
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback about your recent stay! I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
4 out of 5
by A verified traveler from Upper Marlboro, MD

Posted Sep 12, 2016 on Hotels
Room was great but we could not adjust the sir condition below 17c so it was a,bit warm for us. Hotel is well kept and front desk staff extremely helpful. Hotel mot near city center but there was a free shuttle.
5 out of 5
by Jenny from Lakewood Ranch,FL

Comfortable and clean

Posted Jul 31, 2016 on Hotels
This hotel was very clean and hallways and room had a fresh scent, staff was excellent and helpful any time of the day or night, free computer and printer available for use in the lobby, free wifi in room worked without interactions, great and on time shuttle service. Fast food, gas station and other shops and restaurants located just couple of steps from the hotel. Located about 20-30 min drive from the airport and not in the city center. Beds and bedding were very comfortable, room was quiet without outside noise.