Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

albergo centralissimo

Posted Sep 12, 2016
Albergo molto bello,pulito con una bella posizione nel centro ma non nel caos,colazione ricca,camere comode e ben attrezzate, personale cortesissimo..sicuramente ritorneremo se rifaremo Vienna in avvenire
5 out of 5
by A verified traveler from Madrid

Recomendable

Posted Sep 12, 2016
Hotel muy bien situado. A 5 minutos andando de todo lo interesante en Viena: Palacio Belvedere, Opera, museos, centro historico, restaurantes, etc. Habitación espaciosa y cómoda. Desayuno perfecto. Muy amables en general. Pedimos ampliar el horario de salida hasta las 14:30 y no pusieron ninguna pega. Repetiría la experiencia!!
5 out of 5
by A verified traveler

perfetto

Posted Aug 25, 2016
...siamo stati in questa struttura tre notti fino a ieri...che dire...perfetta, camere bellissime colazione squisita posizione ottima con metro vicino. Consigliatissimo
Comment from Hotel Management
Sep 2, 2016 by GEX, Hotel Management
Ciao Anonymous, thank you for the great feedback and good ratings about our hotel. We hope you enjoyed your time in Vienna and hope to see you again in our hotel. i migliori saluti, Elisabeth Schweiger Guest Experience Agent
5 out of 5
by A verified traveler from England

Excellent hotel walking distance to city centre

Posted Aug 14, 2016
Pros: Everything see above. We also enjoyed walking round the hotel looking at the Art on the walls of the corridors - very tastefully decorated.
Cons: A little more coffee in the bedrooms
Location: Perfect location for visiting Karlplatz Gallery/museum and many other galleries and concert halls.
The hotel was conveniently located to the city with Art Galleries and Museums within walking distance. We dined at the hotel on our first evening and the service and food was exceptional. The staff at reception were very helpful especially Elisabeth, who advised and recommended several tours and visits we were interested in. Our hotel room was spotless and beautifully decorated with a Klimpt headboard. All the staff in the restaurant, bar, reception were polite, helpful and efficient. We had a wonderful 5 day break. Thank you. We are never disappointed with MGallery hotels.
Comment from Hotel Management
Sep 2, 2016 by GEX, Hotel Management
Dear Dee, thank you for the great feedback and the time you spent writing them. We are happy to hear that you enjoyed your stay and personally I also would like to say thank you. Your feedback and positive comments have been well shared among the team and we all remain with sunny regards and best wishes from Vienna for you. Elisabeth Schweiger Guest Experience Agent
5 out of 5
by A verified traveler from Birmingham

Arty hotel

Posted Aug 3, 2016
Pros: Everything
Cons: Nothing
Location: Great for pottering around Vienna
Super hotel, very arty, Gustav Klimt influence, walkable to city attractions
Comment from Hotel Management
Sep 2, 2016 by GEX, Hotel Management
Dear Pete, we would like to express our gratitude regarding your feedback about our hotel. We do thank you for taking the time and writing these nice comments and hope to be able to welcome you again soon. Kind regards, Elisabeth Schweiger Guest Experience Agent
3 out of 5
by A verified traveler

Gut gelegen

Posted Jul 29, 2016
Tolle Lage..Nahverkehr bestens erreichbar Zimmer und Ausstattung abgewohnt
Comment from Hotel Management
Sep 3, 2016 by Guest Experience Agent, Hotel Management
Lieber Michael, Danke für das Feedback und die Bewertung. Natürlich wurde alles zur Kentniss genommen und an die betroffenen Abteilulngen weitergeleitet. Wir hoffen dennoch, dass Sie einen tollen Aufenthalt in Wien hatten und verbleiben mit sonnigen Grüßen aus Wien. Elisabeth Schweiger Guest Experience Agent
3 out of 5
by A verified traveler from nj

Massive construction next to hotel.

Posted Jun 29, 2016
Pros: The location (without ongoing construction). We were able to walk to the tram that took us to the main attractions.
Cons: The staff could be more helpful and knowledgeable about the city they live in. The hotel needs a full room upgrading. Improve the dinning experience.
Location: The entire city of Vienna is surrounded by amazing architecture. Is like walking around an outdoor museum. They emphasize their musical background.
The first thing that stood out was the massive 8 floor building under construction next to the hotel. I thought expedia would have warned us about this situation.The breakfast buffet was truly awful and the staff was very rude when we asked questions. They rolled their eyes and made comments to each other about us thinking that we didn't understand German. The dinner was a joke. We decided to have dinner at the hotel restaurant and we were the only ones there. After tasting the food we asked for the check and went to a near by McDonald's to have dinner. The concierge that's on the pictures was nowhere to be found. There was just an empty desk the entire 6 days we were there. We had to find our own way around the city. The room was small and cramped with useless furniture. Only 2 drawers to put away our clothes and other items. Everyday I had to locate housekeeping to get wash towels. They never left any after cleaning. The carpets were dingy and stained. But the worst part was not been able to take a nap during the day, and waking up at 7 am to the construction noise next door.
Comment from Hotel Management
by Stephanie Schuhmann, Hotel Management
Dear Guest, Please allow me to apologize in name of the management of our hotel because of the problems you experienced in our hotel. Of course your feedback is very important to us in order to prevent a situation like this one for any other guest in the future. Please rest assured that we are taking the appropriate measures together with the restaurant manager to address the problem and prevent future occurrence. I am so sorry if we were not able to offer you a solution direct in our hotel, as it is so important for us that all our guests have a nice and memorable experience with us, and we work really hard to make this happen. With best regards, Stéphanie Schuhmann Guest Experience
4 out of 5
by Vladimir

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Jul 26, 2016 by Dafne Hauck, Hotel Management
Dear Vladimir, Thank you for your feedback ! I wish your next visit will be as pleasant as the previous one. Warm regards, Stéphanie Schuhmann Guest experience
5 out of 5
by A verified traveler

Centro de Viena cerca

Posted Jun 19, 2016 on Hotels
El desayuno esta muy bien, muy buena atención aún y cuando hay bastante gente en las mañanas. Se llega caminado en 10 minutos a la estación del metro que esta en el Teatro de la Opera en Viena. También tiene cerca otras transportes. La atención en el hotel es muy buena.
Comment from Hotel Management
Jun 24, 2016 by Dafne Hauck, Hotel Management
Estimado Cliente! Nos alegra mucho saber que ha estado encantado con el servicio de nuestro personal! Esperamos tener la oportunidad de recibirlo nuevamente en nuestro Hotel Am Konzerthaus. Saludos, Stéphanie Schuhmann, Guest Experience
5 out of 5
by Daniel from Tessin

Gute Lage

Posted Jun 13, 2016 on Hotels
Das Hotel ist relativ nahe an allen Sehenswuerdigkeiten Die U-Bahnstation ist ein wenig weiter weg vom Hotel. Das Hotelpersonal ist sehr freundlich und hilfsbereit. Das Fruehstueck ist hervorragend. Die Bedienung im Restaurant ist sehr langsam.
Comment from Hotel Management
Jun 24, 2016 by Dafne Hauck, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit und Mühe genommen haben, uns eine Bewertung über Ihren letzten Aufenthalt auf Tripadvisor abzugeben. Es freut uns sehr zu lesen, dass wir Sie von unseren Serviceleistungen und Angebot überzeugen konnten und Sie von unseren hilfbereiten Mitarbeiter stets gut betreut wurden. Wir würden uns sehr freuen, Sie demnächst wieder bei uns begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben, Mit freundlichen Grüßen, Stephanie Schuhmann und das gesamte Team