Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from nj

Massive construction next to hotel.

Posted Jun 29, 2016
Pros: The location (without ongoing construction). We were able to walk to the tram that took us to the main attractions.
Cons: The staff could be more helpful and knowledgeable about the city they live in. The hotel needs a full room upgrading. Improve the dinning experience.
Location: The entire city of Vienna is surrounded by amazing architecture. Is like walking around an outdoor museum. They emphasize their musical background.
The first thing that stood out was the massive 8 floor building under construction next to the hotel. I thought expedia would have warned us about this situation.The breakfast buffet was truly awful and the staff was very rude when we asked questions. They rolled their eyes and made comments to each other about us thinking that we didn't understand German. The dinner was a joke. We decided to have dinner at the hotel restaurant and we were the only ones there. After tasting the food we asked for the check and went to a near by McDonald's to have dinner. The concierge that's on the pictures was nowhere to be found. There was just an empty desk the entire 6 days we were there. We had to find our own way around the city. The room was small and cramped with useless furniture. Only 2 drawers to put away our clothes and other items. Everyday I had to locate housekeeping to get wash towels. They never left any after cleaning. The carpets were dingy and stained. But the worst part was not been able to take a nap during the day, and waking up at 7 am to the construction noise next door.
Comment from Hotel Management
by Stephanie Schuhmann, Hotel Management
Dear Guest, Please allow me to apologize in name of the management of our hotel because of the problems you experienced in our hotel. Of course your feedback is very important to us in order to prevent a situation like this one for any other guest in the future. Please rest assured that we are taking the appropriate measures together with the restaurant manager to address the problem and prevent future occurrence. I am so sorry if we were not able to offer you a solution direct in our hotel, as it is so important for us that all our guests have a nice and memorable experience with us, and we work really hard to make this happen. With best regards, Stéphanie Schuhmann Guest Experience
5 out of 5
by A verified traveler

とても快適でした

Posted Jun 11, 2016
ウィーン市内のどこに行くのも便利なロケーションで、清潔でとても快適でした。また、こちらの不手際だったダブルブッキングの予約もフロントの方がキャンセルしてくれるなど、対応もとても丁寧で助かりました。
Comment from Hotel Management
Jul 12, 2016 by Stephanie Schuhmann, Hotel Management
Dear Guest, Thank you for your very nice review after your stay with us. We are glad to have exeeded your expectations and hope to host you again in a near future. Warm regards, Stéphanie Schuhmann
4 out of 5
by A verified traveler from 東京

観光に便利

Posted Jun 10, 2016
Pros: 部屋の広さ
Cons: エレベーターの使い勝手が悪い。
Location: ベルヴェデーレのすぐ近く。コンツェルトハウスはすぐ隣。楽友協会、国立歌劇場まで10分とかかりません。
Ringより少しだけ外れているだけで、Ring内のホテルと同じ料金でも、部屋が広いのが良いです。トラムなどを使わなくても、大抵の場所は徒歩で行けます。
Comment from Hotel Management
Jun 23, 2016 by Stephanie Schuhmann, Hotel Management
Dear Guest, Thank you very much for your comment after your stay at MGallery by Sofitel, Hotel Am Konzerthaus Vienna. It was a pleasure for us to host you and to read that you appreciated a lot our central location. I hope you will come and be our guest very soon again. Warm regards, Stéphanie Schuhmann Guest Experience
5 out of 5
by A verified traveler from london

excellent hotel near to city centre

Posted May 4, 2016
Pros: central location, very clean and very friendly staff
Location: location 15min walk from Wien Mitte station hub and around the corner from Wiener Konzerthaus, v.close to Karlplatz and the imposing Karlskirch
the hotel is a few mins walk from Wiener Konzerthaus - perfect for the concert we were seeing. Good value and excellent hotel, the staff very friendly and helpful.
Comment from Hotel Management
May 10, 2016 by Stéphanie Schuhmann, Hotel Management
Dear Guest, Thank you very much for this wonderful review! I am sure we will see you again as you enjoyed the central location, the comfort of our guestrooms as well as the efficiency and friendliness of our team. Kind regards, Stéphanie Schuhmann Guest Experience
5 out of 5
by Frank Harry from Israel

Posted Apr 28, 2016 on Hotels
This was an excellent stay at one of the best places of Vienna imaginable, with almost all landmarks within a twenty minutes walking distance. The staff was very friendly, helpful and efficient, and the cleaning was meticulous. If you want to have dinner in the restaurant better reserve in advance.
Comment from Hotel Management
May 5, 2016 by Dafne Hauck, Hotel Management
Dear Mr. Frank! Thank you for the wonderful review about your stay in our Hotel am Konzerthaus! We are glad to read that you could take advantage of our central location! Walking is of course the best way to know a city as Vienna! We hope to welcome you back soon. Regards, Dafne Hauck Asst. Front Office Manager
4 out of 5
by tor helge from Sand Norge

fornøyd

Posted Apr 28, 2016 on Hotels
Godt opphold
Comment from Hotel Management
May 4, 2016 by Dafne Hauck, Hotel Management
Thank you for your review! Regards, Dafne Hauck Asst. Front Office Manager
3 out of 5
by A verified traveler from New Forest. UK

Not up to standard for 4 star

Posted Apr 18, 2016
Pros: Location and staff.
Cons: Room fittings and restuarant.
Location: Central, walking distance of pedestrianised shopping area, many cafes and restuarants close by. Good transportation in the area.
Pleasant and helpful staff. Room a bit tired would benefit from upgrading. Never had the expensive breakfast but evening meal in restuarant - Oskars very disappointing and pricey. We ate late and food seemed to have been in the kitchen for some time and merely re-heated. Very small portions of supposedly nouvelle cuisine. Waitress was very good and enthusiastic, but we would not recommend eating in the hotel. Good location, close to shops and other attractions.
Comment from Hotel Management
May 4, 2016 by Dafne Hauck, Hotel Management
Dear Helen, Thank you for letting us know your experience with the restaurant Oskars. We will forward this review to the F&B manager. I am glad to read that you could take advantage of our central location. It would be great if you give us a second chance, to show you, that we can be much better! Regards, Dafne Hauck Asst. Front Office Manager
5 out of 5
by Bec from Australia

Fabulous hotel & restaurant.

Posted Apr 11, 2016 on Hotels
Fabulous hotel. Restaurant was also great for dinner. The menu was a bit confusing but we had a wonderful waitress and the food was delicious. Would definitely recommend this hotel.
Comment from Hotel Management
May 5, 2016 by Dafne Hauck, Hotel Management
Dear Beck! Thank you for reviewing us, and for letting us know that you will recommend us. This is the best way we have to know that we are doing a good job with our guests. Hoping to welcome you back again soon! Best regards, Dafne Hauck Asst. Front Office Manager
4 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
May 4, 2016 by Dafne Hauck, Hotel Management
Thank you for rating us!
3 out of 5
by A verified traveler

Posted Apr 8, 2016 on Hotels
슈테판 성당과 거리가 떨어져있으나 도보로 다니기에 무리없는 거리였습니다. 또한 벨베데레궁전과도 가까워 좋았습니다. 슈테판 근처 다른 호텔들에 비해 비슷한 가격에 좀더 넓은 객실에서 묵을수 있어 좋았습니다.
Comment from Hotel Management
Apr 13, 2016 by Dafne Hauck, Hotel Management
Dear Guest, Thank you so much for this wonderful review. You appreciated the central location of our hotel. I am delighted to read that our team could make you feel welcome and I now hope that you will be our guest soon again. Alle the best for you! Warm regards, Stéphanie Schuhmann & team of MGallery Hotel Am Konzerthaus