Ratings based on 738 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Middlesbrough,North Yorks

Central for most attractions in Vienna

Posted Jul 14, 2017
Pros: Central,clean,nicely decorated,friendly and professional staff
Location: The hotel is very central for most of the tourist attractions we walked to the belvedere,stadt park and hofburg palace,the museum quarter ,karlskirche
I was only here for 3 nights but all the staff i met were friendly and professional. I had a problem with not being able to contact the company i had booked for transportation back to the airport.A very helpful gentleman on reception continued to try to contact them whilst i went out and enjoyed my day.When i came back to my room there was a note stating that everything had been arranged as I requested and as a nice touch he had left a complementary bar of chocolate.
Comment from Hotel Management
Jul 20, 2017 by ES, Hotel Management
Dear John, I would like to thank you for sharing your experience with us and to tell us about it as well. It is a great pleasure to read how much you enjoyed your service provided and will make sure your compliments will also reach my colleague who assisted you. I do hope to see you again and remain with best regards, Elisabeth Schweiger Guest Experience Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from England

Nice and quiet hotel near to inner city

Posted Jul 11, 2017
Pros: Convenient. Near to the Stadtplatz underground station. Very comfortable stay.
Very friendly and helpful staff. Good breakfast. the hotel is not far to the inner city, 1 underground ride's away, so it's near without too much noise. You can walk to the inner city in about 20minutes. Not many restaurant around though.
Comment from Hotel Management
Jul 20, 2017 by ES, Hotel Management
Dear Regina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and once you come back, we will make sure to point out all great restaurants which are hidden not far away from us. Elisabeth Schweiger Guest Experience Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Plymouth

Nice hotel close to the centre of town

Posted Jul 10, 2017
Pros: The position, the staff and the breakfast.
Cons: The bar area could be lighter and more welcoming.
Location: The location of the hotel was excellent with all the main attractions in walking distance.
The hotel was in an excellent position for access to all of the main attractions, The staff were efficient, friendly and very helpful. The breakfast was extensive and of very good quality, although our evening meal was quite small and disappointing for the money. The hotel was nicely decorated but the bar was quite dark and few people seemed to use it, preferring to sit in the reception area. Our room was spacious and comfortable and we were delighted to have tea and coffee making facilities. Although we were at the back of the hotel, without a view, the room was bright and airy. We thoroughly enjoyed our stay.
Comment from Hotel Management
Jul 20, 2017 by ES, Hotel Management
Dear Rosalind, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Elisabeth Schweiger Guest Experience Supervisor
2 out of 5
by A verified traveler from dc

One week at the AM Konzerthaus Vienna

Posted Jul 10, 2017
Pros: Location, but this is a second tier location, not a prime location.
Cons: Building needs a complete gut job and full renovation, with bigger bathrooms and new management. Ceilings are too low.
Location: Conveniently close to old town and the Belvedere. No restaurants nearby, nothing in the same city block, you have to walk to nearby hotspots quite a b
The Hotel has aged tremendously. When we arrived, they gave us one room that had broken drawers, and moved us to a second room that had an old carpet, dirty. The whole place seems rundown, worn out. The staff was incredibly pleasant, eager to please, but management was missing in action. The lack of management was most noticeable during breakfast, there was no organization at all there, free for all, very chaotic. The waiters were good hard working people, but the lack of organization was disastrous. The rooms are about the right size, but the bathrooms are way too small and inadequate for modern times.
Comment from Hotel Management
Jul 20, 2017 by ES, Hotel Management
Dear Victor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Indeed we have aged and indeed renovtion are due, therefore I would like to assure you that with upcoming year we will have a better, ewer and updated look as we are currently working on renovation plans. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Elisabeth Schweiger Guest Experience Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Convenient for city centre

Posted Jul 5, 2017
Friendly helpful staff, excellent restaurant recommendation 1 minute from hotel !
Comment from Hotel Management
Jul 18, 2017 by ES, Hotel Management
Dear guest, thank you much for the kind review and the praise. I am very happy that you enjoyed your time with us and hope to be able seeing you again one day soon. All the best, Elisabeth Schweiger Guest Experience Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

great location within walking distance of most sit

Posted May 15, 2017
Pros: reception staff very helpful with sightseeing & dinner suggestions
We only had 1 day in Vienna and this hotel was a perfect location for us to walk to the sights we wanted to see
Comment from Hotel Management
May 19, 2017 by Paul Kreiner- Guest Experience Agent , Hotel Management
Dear Sandy, it is such a pleasure for me to read your very kind comments. I am glad that you had a good time in Vienna and I would be more than happy to welcome you back in Vienna very soon. With best regards, Paul
5 out of 5
by A verified traveler

Posted Apr 13, 2017 on Hotels
Great location. Staff was lovely. Would recommend.
Comment from Hotel Management
Jun 7, 2017 by Dafne Hauck, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elisabeth Schweiger Guest Experience Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Mar 27, 2017 on Orbitz
Staff is polite and courteous. Breakfast was good.
Comment from Hotel Management
May 15, 2017 by Stefan, Hotel Management
Dear Guest, thank you for taking the time to share your experience. It is always nice to see such a feedback. best regards Stefan Arthaber
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. It's close to attractions and rest.

Posted Mar 20, 2017 on Orbitz
Enjoyed my stay. The hotel was comfortable and convenient.
Comment from Hotel Management
May 11, 2017 by Elisabeth Schweiger, Hotel Management
Dear guest, I would like to thank you for taking the time to tell us about your stay with us in Vienna. I am sorry for the late reply, yet I hoe this will not change such a positive impression. The Hotel am Konzerthaus is wishing you a happy day.
4 out of 5
by Cameron

Nice hotel in a good area

Posted Mar 5, 2017 on Hotels
It was good value for the money on short notice. Fairly central but not a lot in the immediate vicinity. I would stay again