Ratings based on 1,216 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

By the "Dom".

Posted May 20, 2017
Stunning central location, a few steps from the cathedral and with easy access to the museum quarter, Hofburg and the heart of the city. We enjoyed exploring on foot or used the Ubahn, fortified by an excellent breakfast. It might be worth pointing out that 'seniors' get reductions in museums etc, and that in our case the purchase of 24- or 48-hour tourist cards was not really justified.
Comment from Hotel Management
May 22, 2017 by HOTEL AM STEPHANSPLATZ, Hotel Management
Dear Guest, Thank you for taking the time to give us this wonderful review. Thank you also for sharing your feedback with us. We hope to be able to welcome you back again in the future! Kind regards, Team HOTEL AM STEPHANSPLATZ
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Perfect hotel for Vienna all staff very friendly.
Comment from Hotel Management
May 18, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thanks a lot for your lovely feedback here on Expedia, it would be our pleasure to welcome you very soon again at Vienna's most central - Hotel am Stephansplatz. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Federal Way, Wa

Such a fantastic experience!

Posted May 17, 2017
Pros: The ease of everything having to do with our stay. No issues or language barriers ever...staff so kind and always cheerful!
Cons: Nothing, the only thing we did not experience was the workout room and sauna facility...too much sightseeing to be done!
Location: Felt like everything was close by, most walking distance but often used the underground just to save time for sightseeing!
First visit to Vienna and this turned out to be such a well located hotel for all our sight seeing adventures. The Underground is just around the corner from the hotel and their system in Vienna is very easy to use, just like in London. First day or two asked the staff for directions and they were great! Lots of restaurants right near by and very close to so many of the sightseeing areas depending on how much walking you like to do, if you want to save your energy, just hope on the underground and you're in your destination in minutes. We had a junior suite, everything was clean, well maintained. Breakfast buffets was excellent, you could even make your own fresh squeezed juice! Menu was changed a bit each day o it was not the same food choices every day. We were just so pleased with this hotel and their staff, ready to recommend to family and friends with no hesitation! A++++++ all they way!!
Comment from Hotel Management
May 18, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Lisa, Thank you so much for this lovely feedback and for taking the time to write a review here on Expedia. We are thrilled to read your comments and please be assured that we will forward them to our entire team! It would be our pleasure to welcome you or your friends and family soon again at our Hotel am Stephansplatz. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous location

Posted May 16, 2017
Pros: Location and quietness
Location: Everything within walking distance. The weather was so beautiful we just walked everywhere but if you need the underground it's right next to the hote
Great Hotel. Even though the hotel is located close to a church that rings its bells,, you can just barely hear them. You can't beat the location of this Hotel, center of everything and right next to an underground station. All the staff were very friendly and accommodating.
Comment from Hotel Management
May 17, 2017 by HOTEL AM STEPHANSPLATZ, Hotel Management
Dear Guest, Thank you so very much for taking some time to share your stay and your impressions with us. What a wonderful review of our hotel! Thank you for your kind words that we will be sure to share with our team. We hope very much to be able to welcome you back again some time in the future. With kind regards, Team HOTEL AM STEPHANSPLATZ
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location, easy access everything.

Posted May 16, 2017
Location: Within walking distance of shopping, a variety of levels of cost, beautiful, clean and safe area for walking and exploring. Great transportation.
We stayed 3 nights, had good breakfasts, plenty of information from the hotel staff to help us get to and from places of interest. They provide you with "little treats" and always make themselves available to you should you have any questions or difficulties. They truly belief in quality customer service and provide it with gracious ease. Highly recommended.
Comment from Hotel Management
May 17, 2017 by HOTEL AM STEPHANSPLATZ, Hotel Management
Dear Guest, Thank you for taking the time to share your stay with us and for this excellent review of our hotel! We are delighted that you enjoyed our breakfasts, our surprises and exploring beautiful Vienna and hope very much to be able to welcome you back again in the near future. Kind regards, Team HOTEL AM STEPHANSPLATZ
5 out of 5
Recommended
for Everyone
by A verified traveler from Corsham

brilliant location, lovely hotel,

Posted May 11, 2017
Right next door to the cathedral in the centre of town - stunning location. Pleasant and very well appointed room. Attention paid to sustainability. Marvellous buffet breakfast. Staff friendly and very helpful. Highly recommended.
Comment from Hotel Management
May 12, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Mrs. Jane, We are very thankful for your kind feedback and taking the time to write this review! We are very glad that everything was fine during your stay and that you can recommend us further. It would be our pleasure to welcome you soon again in our hotel ! With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Culture trip

Posted May 10, 2017
Pros: We loved it's location.
Location: Everything is within walking distance.
Hotel easy to find. We arrived by the airport bus, got out our map and walked a few minutes to the hotel. The staff were very friendly and the check-in swift. Our room was clean, spacious and quiet, with all the requirements one needs. We went straight to the restaurant for eats, which were also good.
Comment from Hotel Management
May 12, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Jen, Thank you very much for taking the time to write this lovely feedback! We are very glad to know that everything was fine during your stay with us! It would be a pleasure to welcome you soon again at our Hotel am Stephansplatz! With kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Boutique hotel right across the cathedral

Posted May 9, 2017
Can't beat the location. Right across St Stephens cathedral in city center, graben shopping area, steps to cafe, restaurant, opera house and shopping. Metra stephplatz stop right outside the hotel. Very friendly staff, they arranged transport from hotel to airport at reasonable price. Room is good size, clean bathroom with tub and shower. City view room with church right in front of the French door window, just perfect. I'll stay there again next time in Vienna.
Comment from Hotel Management
May 10, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Christine, Thank you very much for your lovely feedback. We are glad to hear that you have had a wonderful time while staying with us in the heart of Vienna and that everything was to your fullest satisfaction. We hope to be able to welcome you soon again at our hotel and remain, With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent boutique hotel right in the centre

Posted May 9, 2017
Pros: Location, room, friendly staff.
Cons: The shower was difficult.
Location: The hotel is in the centre of the old town.
This is a fabulous place to stay. Right next to the cathedral and a metro stop and walking distance from most sights. The staff were friendly and helpful, beds comfortable and rooms well epuipped. Very good breakfast catering for all.
Comment from Hotel Management
May 9, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for your lovely feedback. We are very happy to hear that everything was to your fullest satisfaction and that you have had a wonderful time with us. It would be our pleasure to welcome you very soon again at our hotel. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Clean,central, well run hotel

Posted May 6, 2017
Excellent central location close to the sites. Rooms good size and very clean - staff friendly and helpful. Very good breakfast provided with views of the cathedral
Comment from Hotel Management
May 6, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Simon, Thank you very much for your feedback about your recent stay with us. We are very happy to hear that everything was to your fullest satisfaction and that you have had a wonderful stay with us. We hope to see you soon and remain, With best regards, Kristina Farnik Assistant Manager