Ratings based on 1,242 Verified Reviews

4.8 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cotswolds England

Perfect central location

Posted Jul 21, 2017
Pros: Friendly very helpful staff, good breakfast, complementary cake available in the afternoon. Large bathroom with bath and large shower, nice products.
Cathedral viewed from window, underground outside, amazing triple glazing so minimal noise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location in central Vienna

Posted Jul 13, 2017
This was our second stay in the Hotel Am Stephansplatz and it lived up to our expectations. The hotel is situated opposite the spectacular Stephansdom in a very safe area of the city even late at night. The Stephansplatz underground station is also directly outside which makes travelling to and from the hotel quick and convenient. A lot of Vienna's top attractions are within easy walking distance of the hotel, for example the Staatsoper, the Hofburg with the Spanish Riding School, the Albertina art gallery and the Museum Quarter which includes the Natural History Museum and the Kunsthistorisches Museum. There are also several excellent shopping streets adjacent to the hotel. The room was very comfortable, spotlessly clean and had good amenities. The hotel also provided thoughtful additional items such as sweets, chocolates and sunglasses. Despite being in the centre of Vienna and there being some construction work taking place around the Stephansdom, the room was quiet for a good night's sleep. The breakfast provided had an excellent selection of items which included cereals, fresh fruit, bread, scrambled eggs and bacon. The staff throughout the hotel were very friendly and helpful. We would not hesitate to stay here again and would recommend this hotel for a trip to Vienna.
Comment from Hotel Management
Jul 14, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for choosing to stay with us again and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your fullest satisfaction and that you especially enjoyed our rich buffet breakfast and guest service provided. It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Taif, KSA

NICE DOWN LOCATED HOTEL

Posted Jul 11, 2017
Pros: LOCATION, STAFF
Cons: KEEP UP THE GOOD WORK
Location: MUSEUMS,SHOPS AND RESTAURANTS
ON OF THE BEST HOTELS I STAYED IN, CLOSE TO MANY MUSEUMS AND HISTORICAL SITES, AS WELL AS SHOPS AND VARIOUS RESTAURANTS STAFF ARE SO FRIENDLY, A CHOCOLATE BAR WAS GIVEN AT OUR DEPARTURE
Comment from Hotel Management
Jul 12, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Sami, Thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction and that you thoroughly enjoyed your stay with us. We truly hope to be able to welcome you very soon again at Vienna's most central. Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Excellent hotel

Posted Jul 11, 2017
Excellent hotel with great amenities and centrally placed. Staff were superb and made our stay very enjoyable. Great selection at breakfast and staff in the breakfast room were excellent. Would certainly recommend this hotel
Comment from Hotel Management
Jul 12, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Venetia, Thank you so much for writing a review about your recent stay with us and for your lovely feedback. We are very glad to hear that everything was to your fullest satisfaction and hope to be able to welcome you very soon again. With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Stay in Vienna

Posted Jul 11, 2017
This hotel could not be any nearer to all main sight seeing spots. Positioned right in front of the cathedral eating breakfast was a joy. Food excellent. Staff very helpful I recommend it strongly had a great time
Comment from Hotel Management
Jul 14, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Carol, Thank you very much for your lovely feedback. We are glad to hear that you have had a wonderful stay with us and hope to have the pleasure of welcoming you back again soon! Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Aus

Excellent hotel centrally located in Vienna

Posted Jul 11, 2017
Beautifully located, close to Metro, walking distance for all Old Town landmarks and many good restaurants, efficiently run. Only negative comment...housekeeping trolleys were too often obstructing hotel corridors.
Comment from Hotel Management
Jul 14, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Nick, Thank you very much for your lovely feedback and also for your useful comments about our housekeeping trolleys. Unfortunately the space in our corridors is quite limited which sometimes makes it a bit tight when the trolley is parked there, but we hope this has not affected your overall experience at our hotel in a negative way. It would be our pleasure to welcome you very soon again at our hotel and we remain, With best regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brightons, Scotland

Hotel right at the heart of the city

Posted Jul 10, 2017
Pros: The location is perfect and the hotel very comfortable. The staff were very good, helpful and knowledgeable giving good information on where to eat
Cons: I found everything to be very good and would not change anything.
Location: This centrally located hotel is about a 20 minute car drive from the airport and only a few paces from the Underground giving access to the whole city
We had a wonderful time exploring Vienna from here, we chose to walk to most places and found it quite easy to find our way around most of the attractions. The underground and open top tourist hop on hop off busses are very close by should you wish to use these to explore. This hotel seems to think of everything including the view from the breakfast room is across the square to the cathedral. Wonderful
Comment from Hotel Management
Jul 10, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Mike, Thank you for reviewing your recent stay with us. We are very glad to hear that you have had a wonderful time with us in Vienna and enjoyed your stay. It would be our pleasure to welcome you back again soon! Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Vienna stay

Posted Jul 9, 2017
I stayed for 5 nights at hotel am Stephansplatz a few weeks ago and it's a great hotel and right opposite the cathedral and lovely view from my room on 6th floor. Also soundproofed too. Staff were all great and I wanted to thank the breakfast staff who were excellent and helped me on my first day. Breakfast very good and there is a juicer which is excellent. The view is very good. I think the hotel could publicise the bar more and any offers. The room was small but a nice bed and shower. Hotel staff were very good and professional and helpful. I'm glad I stayed at this hotel as it is so central that key sights are in walking distance. Also a small walk to go near the river with bars and nice sightseeing boats. Metro station literally next to the hotel and there is also a lift. Doesn't take very long to get to the airport. There are also some very nice restaurants nearby especially an Asian one. Very good hotel and would definitely choose when I stay in Vienna again. I really enjoyed my stay as the hotel isn't too big.
Comment from Hotel Management
Jul 10, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear Ali, Thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction and that you especially enjoyed the unique view from our Café Bar and the service provided. It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Kristina Farnik Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 6, 2017
Everything was perfect especially restaurant has a great view of St. Stephan Cathedral.
Comment from Hotel Management
Jul 10, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you for reviewing your stay with us. We are glad you thoroughly enjoyed your stay and hope to have the pleasure of welcoming you back again soon! Kind regards, Kristina Farnik, Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and huge rooms.

Posted Jul 5, 2017
Pros: Quality of rooms and the location.
Cons: Physically impossible, but would be nice if every room faced the cathedral.
Location: Amazing! Stephansdom, the Opera, the Hofburg palace, the Kunsthistoriches galleries - everything is right there.
I could not imagine a more convenient location with easy access to every important site in the center of town and a metro station right in front for trips to the Schonbrunn or Prater. Given the proximity to everything and my jaded view of hotels fin the US, I was absolutely shocked by the size and quality of the room! For roughly half the price of what a typical room runs in NYC this hotel offered a separate bedroom, half bath and a large living room with a sofa and another bed. Of course, the room was spick and span clean while lacking the overbearing smell of cleaning agents. Breakfast was ample and delicious accompanied by a great view of Stehpansdom and a pot of coffee that puts and SBUX to shame.
Comment from Hotel Management
Jul 6, 2017 by Kristina Farnik Assistant Manager, Hotel Management
Dear guest, Thank you very much for choosing to stay with us and for taking the time to write this lovely feedback. We are delighted to hear that everything was to your satisfaction and that you especially enjoyed the comfortable size of our guest rooms as well as our rich buffet breakfast. It would be our pleasure to welcome you soon again at Vienna's most central. Kind regards, Kristina Farnik, Assistant Manager