Ratings based on 248 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from NY, NY
Perfectly Situated Luxury Hotel, Old World CharmPosted Sep 21, 2015
This was my first visit to Vienna, I was only staying two days and wanted to be in the center of town, close enough to walk to everything I wanted to see. The Bristol exceeded my expectations in every way, it was close to the Opera (so close in fact that I could watch the opera on the giant screen from my window, but with the windows closed could not hear a thing). The staff was super friendly and all could speak English well and were helpful in suggestions about sights to see and with other requests as well. The breakfasts were included in the price and are not to be missed. The room was charming, nicely decorated, well-cleaned and comfortable, there was a lovely sitting alcove near the window. I plan to return and strongly recommend.
for Business Travelersby A verified traveler from Cheshire
Excellent Hotel .Convenient to all tourist sights.Posted Sep 17, 2015
Pros: Location. Staff kindness and efficiency. Furnishings and cleanliness throughout.
Cons: Not to my thinking
Location: City Centre--Lipizzana Horse Show.-Opera House across the road,-Royal Museum !0 minutes,Wonderful Cathedral--Many more within walking distance.
Can only stress the kindness of Staff .Assistance given without request.( My daughter and I have mobility problems) Advice on best shows to see and actual Bookings made on our behalf as V.I.P.visitors ensuring best seats. Room cleanliness excellent at all times with politeness of staff without fault. Would recommend this hotel to anybody as the place to stay in Vienna.
for Everyoneby A verified traveler from Lancashire
Perfect location and superb staffPosted Sep 10, 2015
Pros: The staff were lovely, especially Christian, one of the porters - nothing was too much trouble for him. He's a real asset to the hotel.
Cons: On the room service menu, you can only order wine by the bottle. Selling it by the glass or half-bottle would be a bonus.
Location: Staatsoper is just across the road and one of the best opera houses in the world. Don't use an agency for a ticket - Culturall (online) is best.
Stayed in an Opera Deluxe room and it was well worth the money for the fantastic view of the Staatsoper. On certain nights, the screen on the side of the Staatsoper streams live performances - that's a major plus if you can't get a ticket. The room itself was very spacious and the bathroom was great - lovely shower and plenty of towels. Bed and bedding were very comfortable. The only down side was that the traffic noise was intrusive and prevented a decent sleep but, if you're not a light sleeper, you probably won't mind too much. I wasn't all that impressed with the cleanliness of the room, if I'm honest. On my first full day there, a friend of mine bought me some flowers; pollen and petals fell on to the mantelpiece during my stay so I had to clean them up myself, as it wasn't done by the chambermaid. Not that it was the end of the world but it's the kind of thing I'd expect to be noticed and acted upon. There were a couple of hairs in the bath and sink which hadn't been removed either; again, I cleaned them up myself. The hotel's restaurant is beautiful and the dinner there was very expensive but wonderful. The younger waiting staff were much more attentive than the more experienced. The Bristol Bar is lovely and cosy but smoking is allowed in there which is a real turn-off. Drinks were exorbitantly priced, too - two large glasses of ordinary wine and a cup of coffee cost nearly 30 euros!
for Everyoneby A verified traveler from Houston, TX
Air ConditionPosted Sep 4, 2015
Pros: Location, ambiance, personnel, restaurants
Cons: More responsive to room issues, such as A/C
Location: Location was great. Did not have to go very far to do things
The A/C was not cooling our room. I asked four times for service to improve cooling. Just the day before we left the A/C began functioning OK.
for Everyoneby A verified traveler
とても快適な滞在ができましたPosted Aug 23, 2015
for Couplesby Kenji from 大阪府豊中市
最高の立地条件Posted Jul 5, 2015 on Hotels
for Everyoneby A verified traveler
Posted Jun 30, 2015
Old and proud hotel bearing witness to Austria's royal history. Very smooth operation, nice mixture of artistic styles accumlated over the last 150 years. Exceptionally good room atomsphere, great sleep experience despite the hotel being right in the center of the city.
for Business Travelersby Artem
Posted Jun 19, 2015 on Hotels
for Everyoneby A verified traveler from Wilmington, NC
Convenient location for 1st visit to Vienna.Posted Jun 3, 2015
Pros: Easy access to underground transportation and major sites within walking distance. Dining room was beautiful; food excellent.
Cons: In room coffee and tea would have made our stay even better.
Staff dedicated to accommodating us. Concierge was extremely helpful, English-speaking. Room was a bit small, especially bathroom, but all expected amenities were provided. Very comfortable bed. Noise-free, despite location on a rather busy street.
by A verified traveler from Mainhardt, Deutschland
Gute Lage, veraltetes Zimmer, schlechtes BadPosted Jun 1, 2015
Pros: Die Lage.
Cons: Jede Menge! Siehe oben.
Location: Zentrale Lage, Naschmarkt zu Fuß gut erreichbar, U-Bahn-Station sehr nahe.
Preis-/Leistungsverhältnis eindeutig nicht ok. Wir hatten zwar "normale Kategorie" gebucht, immerhin 315 € pro Nacht und das für ein Zimmer ohne Frühstück. Das Zimmer klein, kein Kaffee- bzw. Teeaufbereiter im Zimmer (heute Standard bei 5 Sterne!), das Bett ok. Das Bad eine einzige Katastrophe: klein, Duschen in der Badewanne mit Vorhang, eng, ein Waschbecken. Bis die Wassertemperatur reguliert war, war das Bad eine einzige Sauna, alles angelaufen. Erst mit deutlicher Pause und offener Tür war die Sicht im Spiegel wieder möglich. Alle Türrahmen sind derart verratzt, dass es eine Schande ist. Das Hotel schwer renovierungsbedürftig. Wir haben versucht das Zimmer zu wechseln, scheinbar nicht möglich, "da das einzige renovierte Zimmer in dieser Kategorie schon belegt war" (Auskunft Rezeption). Das Personal freundlich, zum Teil hilfsbereit, die Lage gut, die Sauberkeit durchschnittlich. Aufgrund dieser Umstände haben wir keinerlei weitere Leistungen in Anspruch genommen, zum ersten Mal bei unseren vielen Reisen. Sonst gehen wir gerne in die Hotelbar, zum Frühstück oder ins Restaurant. Hier nicht.