Posted Jun 28, 2016
I wanted a Grand European Vacation for my family, so naturally the Hotel Imperial and Hotel Bristol were my top choices. I booked a Deluxe Room "with a View" at the Hotel Bristol. The room quality, size to price ratio was better than the Imperial. In the room description, the view was the main street. The picture had a room with high ceilings and a fireplace.
Much to my disappointment, we were placed on the mezzanine level: the only level with low ceilings. The room faced the air shaft with a dark view of a dirty skylight. After being an Expedia customer since its inception, I notice that I usually get the worst room of the class (lowest floor, worst view) than if I book the room through the hotel itself. I often felt an attitude from hotel staff that as Expedia Customers, we were somehow second rate guests.
Otherwise, the room was beautiful with fresh roses and a champagne and fruit welcome. It had a separate rooms for the toilet/bidet/1 sink and tub/shower/2sinks. The hotel was exactly what my family likes: a discrete boutique hotel with a small tasteful empty lobby. If you want a grand lobby filled with people to watch, like the Plaza in New York, the Hotel Bristol and Hotel Imperial will disappoint you.
The location was exceptional. EVERYTHING is within walking distance.
Even with our poor room assignment, I would still stay at the Hotel Bristol. My only suggestion is to make sure your room is not on the mezzanine or with a "court view."
Comment from Hotel Management
Oct 28, 2016 by Executive Office, Hotel Management
Dear Warren, Thank you for having stayed at the Hotel Bristol with your family and for your honest feedback. We are truly sorry for not having met your expectations regarding the room provided. The height of the ceilings is indeed different on different floors. We would be happy to welcome you back to the Hotel Bristol again and provide you with an overall satisfying stay with us. Please do not hesitate to let us know your preferences in advance and we will do our utmost to take those into consideration. We were also sorry to read about your impression, that guests get treated differently. We would like to assure you that all our guests are important to us. We hope to have the honor to welcoming you back to the Hotel Bristol soon again and provide you with the very high level of quality for which we are known for so many decades. With very kind regards, The Executive Office