Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from paris

Hôtel central

Posted Dec 2, 2016
À recommander mais pour le même prix il y a mieux
5 out of 5
by A verified traveler from UK

Elegant, luxurious and central

Posted Nov 7, 2016
Pros: The room was excellent, as were the amenities and service
Cons: Maybe the room could have been tidied slightly better in the morning
Location: Very central
Comment from Hotel Management
Nov 10, 2016 by Executive Office, Hotel Management
Dear HAC, Thank you for having stayed at the Hotel Bristol as well as for your feedback. We were happy to learn that you enjoyed the room, the service and the amenties provided as well as the location of the hotel itself, but we were sorry to read that the service provided by our Housekeeping Department did not meet your full expectations. Please rest assured that we have taken your feedback very seriously and that we will take it into consideration for the future. We would be happy to welcome you back to our property soon again. With best regards, The Executive Office
5 out of 5
by A verified traveler from New Jersey

Beautiful hotel done in first class accommodations

Posted Oct 10, 2016
Pros: The hotel was convenient to so much in the city of Vienna.
Cons: I enjoyed everything about the hotel. I would stay again if given the opportunity.
Comment from Hotel Management
Oct 17, 2016 by Executive Office, Hotel Management
Dear Guest, Thank you very much for your stay at the Hotel Bristol as well as for your positive feedback. We would be happy to welcoming you back to our property again. With very best regards, The Executive Office
5 out of 5
by GUEORGUI from New York

Amazing hotel with impeccable service

Posted Aug 19, 2016 on Hotels
Great stay in Vienna
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Gueorgui, Thank you for your stay at the Hotel Bristol and for your positive feedback. We would love to welcome you back to our propery one day again. With many kind regards, The Executive Office
4 out of 5
by A verified traveler from Concord MA

Elegant old world style hotel

Posted Jul 30, 2016
Located near all important Vienna attractions. Walking distance to great food and shopping. Hotel is old world style. Maintained very well. Bed is very comfortable. Staff is world class. If you are visiting Vienna as a tourist, this is the place to stay.
Comment from Hotel Management
Oct 28, 2016 by carolin.roepke@luxurycollection.com, Hotel Management
Dear Newmexdex, Thank you for having stayed at the Hotel Bristol and for your feedback. It was a pleasure to learn that you enjoyed your stay with us. We would be happy to welcoming you back soon again. With many kind regards, The Executive Office
5 out of 5
by A verified traveler

Historical 5 star hotel

Posted Jul 30, 2016 on Hotels
A very nice and elegant hotel
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your stay at the Hotel Bristol as well as for your positive feedback. We were delighted to read that you enjoyed your stay with us. It would be an honor to welcome you back in the not too distant future again. Meanwhile we remain with many kind regards, The Executive Office
4 out of 5
by A verified traveler from Irvine, CA

Disappointed Splurge

Posted Jun 28, 2016
Pros: Beautifully restored grand historic hotel in an excellent location
Cons: The rooms provide need to reflect their description and picture in Expedia. Some variation is expected; major differences is not.
Location: Everything worth seeing is within walking distance.
I wanted a Grand European Vacation for my family, so naturally the Hotel Imperial and Hotel Bristol were my top choices. I booked a Deluxe Room "with a View" at the Hotel Bristol. The room quality, size to price ratio was better than the Imperial. In the room description, the view was the main street. The picture had a room with high ceilings and a fireplace. Much to my disappointment, we were placed on the mezzanine level: the only level with low ceilings. The room faced the air shaft with a dark view of a dirty skylight. After being an Expedia customer since its inception, I notice that I usually get the worst room of the class (lowest floor, worst view) than if I book the room through the hotel itself. I often felt an attitude from hotel staff that as Expedia Customers, we were somehow second rate guests. Otherwise, the room was beautiful with fresh roses and a champagne and fruit welcome. It had a separate rooms for the toilet/bidet/1 sink and tub/shower/2sinks. The hotel was exactly what my family likes: a discrete boutique hotel with a small tasteful empty lobby. If you want a grand lobby filled with people to watch, like the Plaza in New York, the Hotel Bristol and Hotel Imperial will disappoint you. The location was exceptional. EVERYTHING is within walking distance. Even with our poor room assignment, I would still stay at the Hotel Bristol. My only suggestion is to make sure your room is not on the mezzanine or with a "court view."
Comment from Hotel Management
Oct 28, 2016 by Executive Office, Hotel Management
Dear Warren, Thank you for having stayed at the Hotel Bristol with your family and for your honest feedback. We are truly sorry for not having met your expectations regarding the room provided. The height of the ceilings is indeed different on different floors. We would be happy to welcome you back to the Hotel Bristol again and provide you with an overall satisfying stay with us. Please do not hesitate to let us know your preferences in advance and we will do our utmost to take those into consideration. We were also sorry to read about your impression, that guests get treated differently. We would like to assure you that all our guests are important to us. We hope to have the honor to welcoming you back to the Hotel Bristol soon again and provide you with the very high level of quality for which we are known for so many decades. With very kind regards, The Executive Office
5 out of 5
by Octavian from New Jersey, USA

Great hotel

Posted Jun 28, 2016 on Hotels
I'm very happy I picked this hotel: beautifully appointed rooms that give you a feeling of Imperial Vienna, best location for our trip, very nice and helpful staff
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Octavian, Thank you for your stay at the Hotel Bristol and for your lovely feedback. We were happy to learn that you overall enjoyed your stay with us and it would be an honor to welcome you back again. Meanwhile we remain with very kind regards, The Executive Office
5 out of 5
by A verified traveler from 東京

市内観光に最適なロケーションのラグジュアリーホテル

Posted May 11, 2016
Pros: 館内のクラシックな雰囲気
Cons: 特にありません。
Location: オペラ座前、ケルントナー通りもすぐという、これ以上ないロケーション。空港や鉄道主要駅からのアプローチもとても便利
オペラ座向かいという市内観光に最適なロケーション、主要駅や空港からのアプローチもわかりやすい。 館内、室内ともに伝統に裏打ちされたラグジュアリー感満載の一流ホテルです。
Comment from Hotel Management
Oct 28, 2016 by Executive Office, Hotel Management
Dear 隼人, Thank you for your stay at the Hotel Bristol and for your positive feedback. We were happy to learn that you overall enjoyed your stay with us. It would be an honor to welcoming you back in the not too distant future again. With many kind regards, The Executive Office
4 out of 5
by A verified traveler from 愛知県名古屋市

Posted May 8, 2016
オペラに近い最高の立地。内装も昔からのものをリノべーションして新装のようでした。 フロントも名前を覚えていて直ぐキーが出てきました。
Comment from Hotel Management
Oct 28, 2016 by Executive Office, Hotel Management
Dear Guest, Thank you for your stay at the Hotel Bristol and for your feedback. We would be happy to welcoming you back to our property soon again. With many kind regards, The Executive Office