Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Concord MA

Elegant old world style hotel

Posted Jul 30, 2016
Located near all important Vienna attractions. Walking distance to great food and shopping. Hotel is old world style. Maintained very well. Bed is very comfortable. Staff is world class. If you are visiting Vienna as a tourist, this is the place to stay.
4 out of 5
by A verified traveler from Irvine, CA

Disappointed Splurge

Posted Jun 28, 2016
Pros: Beautifully restored grand historic hotel in an excellent location
Cons: The rooms provide need to reflect their description and picture in Expedia. Some variation is expected; major differences is not.
Location: Everything worth seeing is within walking distance.
I wanted a Grand European Vacation for my family, so naturally the Hotel Imperial and Hotel Bristol were my top choices. I booked a Deluxe Room "with a View" at the Hotel Bristol. The room quality, size to price ratio was better than the Imperial. In the room description, the view was the main street. The picture had a room with high ceilings and a fireplace. Much to my disappointment, we were placed on the mezzanine level: the only level with low ceilings. The room faced the air shaft with a dark view of a dirty skylight. After being an Expedia customer since its inception, I notice that I usually get the worst room of the class (lowest floor, worst view) than if I book the room through the hotel itself. I often felt an attitude from hotel staff that as Expedia Customers, we were somehow second rate guests. Otherwise, the room was beautiful with fresh roses and a champagne and fruit welcome. It had a separate rooms for the toilet/bidet/1 sink and tub/shower/2sinks. The hotel was exactly what my family likes: a discrete boutique hotel with a small tasteful empty lobby. If you want a grand lobby filled with people to watch, like the Plaza in New York, the Hotel Bristol and Hotel Imperial will disappoint you. The location was exceptional. EVERYTHING is within walking distance. Even with our poor room assignment, I would still stay at the Hotel Bristol. My only suggestion is to make sure your room is not on the mezzanine or with a "court view."
5 out of 5
by A verified traveler from 東京

市内観光に最適なロケーションのラグジュアリーホテル

Posted May 11, 2016
Pros: 館内のクラシックな雰囲気
Cons: 特にありません。
Location: オペラ座前、ケルントナー通りもすぐという、これ以上ないロケーション。空港や鉄道主要駅からのアプローチもとても便利
オペラ座向かいという市内観光に最適なロケーション、主要駅や空港からのアプローチもわかりやすい。 館内、室内ともに伝統に裏打ちされたラグジュアリー感満載の一流ホテルです。
4 out of 5
by A verified traveler from 愛知県名古屋市

Posted May 8, 2016
オペラに近い最高の立地。内装も昔からのものをリノべーションして新装のようでした。 フロントも名前を覚えていて直ぐキーが出てきました。
4 out of 5
by A verified traveler

いい部屋でした。

Posted May 2, 2016
いい部屋でした。スタッフの皆さんも優しく接してくれました。 ただ湯沸かし器がないのが残念でした。
5 out of 5
by Erika from Uppsala

Fint och trevligt hotell mitt i Wien

Posted Apr 20, 2016 on Hotels
Vi tyckte mycket om detta hotell. Det kändes genuint, men ändå med modernt och fräscht.
4 out of 5
by A verified traveler from Bermuda

Posted Apr 11, 2016
Pros: Great location!
Cons: The hotel is in great need of renovation.
Location: The location is great! Next to the opera and shopping area.
We had a lovely stay at the Bristol. The rooms need some renovations, the furniture and bathrooms are old, the draperies are very old. The service was nice but not as personalised as I would expect. We were in Vienna for 6 days. It was fine, but not over the top.
5 out of 5
by A verified traveler from London UK

Excellent Hotel, centre of town.

Posted Mar 9, 2016
Pros: The overall ambience of Old Vienna and their "Gastfreundlichkeit"
Cons: Breakfast was not included and at €36.00 per person per day was very expensive. WE did not use it instead went out, there is a lot of choice
Location: Right in the middle of town close to the Opera, which we went to and it was superb. Shopping is very good, the old town and all it's Museums and shops
For very little extra booked an Executive Room and was allowed to smoke on the Balcony, plus smoking if required was allowed in the Main Bar. The room was superb and the bed was great to sleep in or play football. Yes will be going back. Anwar
4 out of 5
by julian I.

Service very good Description of room very bad

Posted Mar 6, 2016 on Ebookers
The decscription of our romm was 34 square meters. The only thing was when you opened the door the corridor to the room was twelve meters long by 1.5meters wide!!!! At the end of the corridor a room for an infant! I did complain saying we felt the description of the room was FALSE. The staff did upgrade us and we had a wonderful stay. So the only thing to ask when reserving this hotel is HOW MANY SQUARE METERS IS THE CORRIDOR!
5 out of 5
by A verified traveler from jakarta

Great Hotel

Posted Feb 3, 2016
Great Hotel, nice view, great room, value for money