Ratings based on 202 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 19, 2016
Excellent breakfast. Beautiful room. Great beer. Interesting guests.
Comment from Hotel Management
Dec 22, 2016 by The Executive Office, Hotel Management
Dear Guest, Thank you for your stay at the Hotel Bristol and for your positive feedback. We were delighted to read that you overall enjoyed your stay with us. It would be an honor to welcome you back soon again. With many kind regards, The Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Elegant, luxurious and central

Posted Nov 7, 2016
Pros: The room was excellent, as were the amenities and service
Cons: Maybe the room could have been tidied slightly better in the morning
Location: Very central
Comment from Hotel Management
Nov 10, 2016 by Executive Office, Hotel Management
Dear HAC, Thank you for having stayed at the Hotel Bristol as well as for your feedback. We were happy to learn that you enjoyed the room, the service and the amenties provided as well as the location of the hotel itself, but we were sorry to read that the service provided by our Housekeeping Department did not meet your full expectations. Please rest assured that we have taken your feedback very seriously and that we will take it into consideration for the future. We would be happy to welcome you back to our property soon again. With best regards, The Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful hotel done in first class accommodations

Posted Oct 10, 2016
Pros: The hotel was convenient to so much in the city of Vienna.
Cons: I enjoyed everything about the hotel. I would stay again if given the opportunity.
Comment from Hotel Management
Oct 17, 2016 by Executive Office, Hotel Management
Dear Guest, Thank you very much for your stay at the Hotel Bristol as well as for your positive feedback. We would be happy to welcoming you back to our property again. With very best regards, The Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord MA

Elegant old world style hotel

Posted Jul 30, 2016
Located near all important Vienna attractions. Walking distance to great food and shopping. Hotel is old world style. Maintained very well. Bed is very comfortable. Staff is world class. If you are visiting Vienna as a tourist, this is the place to stay.
Comment from Hotel Management
Oct 28, 2016 by carolin.roepke@luxurycollection.com, Hotel Management
Dear Newmexdex, Thank you for having stayed at the Hotel Bristol and for your feedback. It was a pleasure to learn that you enjoyed your stay with us. We would be happy to welcoming you back soon again. With many kind regards, The Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

Disappointed Splurge

Posted Jun 28, 2016
Pros: Beautifully restored grand historic hotel in an excellent location
Cons: The rooms provide need to reflect their description and picture in Expedia. Some variation is expected; major differences is not.
Location: Everything worth seeing is within walking distance.
I wanted a Grand European Vacation for my family, so naturally the Hotel Imperial and Hotel Bristol were my top choices. I booked a Deluxe Room "with a View" at the Hotel Bristol. The room quality, size to price ratio was better than the Imperial. In the room description, the view was the main street. The picture had a room with high ceilings and a fireplace. Much to my disappointment, we were placed on the mezzanine level: the only level with low ceilings. The room faced the air shaft with a dark view of a dirty skylight. After being an Expedia customer since its inception, I notice that I usually get the worst room of the class (lowest floor, worst view) than if I book the room through the hotel itself. I often felt an attitude from hotel staff that as Expedia Customers, we were somehow second rate guests. Otherwise, the room was beautiful with fresh roses and a champagne and fruit welcome. It had a separate rooms for the toilet/bidet/1 sink and tub/shower/2sinks. The hotel was exactly what my family likes: a discrete boutique hotel with a small tasteful empty lobby. If you want a grand lobby filled with people to watch, like the Plaza in New York, the Hotel Bristol and Hotel Imperial will disappoint you. The location was exceptional. EVERYTHING is within walking distance. Even with our poor room assignment, I would still stay at the Hotel Bristol. My only suggestion is to make sure your room is not on the mezzanine or with a "court view."
Comment from Hotel Management
Oct 28, 2016 by Executive Office, Hotel Management
Dear Warren, Thank you for having stayed at the Hotel Bristol with your family and for your honest feedback. We are truly sorry for not having met your expectations regarding the room provided. The height of the ceilings is indeed different on different floors. We would be happy to welcome you back to the Hotel Bristol again and provide you with an overall satisfying stay with us. Please do not hesitate to let us know your preferences in advance and we will do our utmost to take those into consideration. We were also sorry to read about your impression, that guests get treated differently. We would like to assure you that all our guests are important to us. We hope to have the honor to welcoming you back to the Hotel Bristol soon again and provide you with the very high level of quality for which we are known for so many decades. With very kind regards, The Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Posted Apr 11, 2016
Pros: Great location!
Cons: The hotel is in great need of renovation.
Location: The location is great! Next to the opera and shopping area.
We had a lovely stay at the Bristol. The rooms need some renovations, the furniture and bathrooms are old, the draperies are very old. The service was nice but not as personalised as I would expect. We were in Vienna for 6 days. It was fine, but not over the top.
Comment from Hotel Management
Nov 8, 2016 by Executive Office, Hotel Management
Dear Isabelle, Thank you for your stay at the Hotel Bristol as well as for your honest and constructive feedback. We were happy to learn that you enjoyed the central location of the hotel, but we were sorry to read that the service provided did not meet your full expectations. Please rest assured that a lack of service is not according to our usually very high level of service standards and that we will further do our utmost to provide the best service possible. Beside our new Bristol Suites and Grand Deluxe Rooms further renovation works are planned for the future. We are sorry that we could not live up to your expectations in this regard. We hope to have the honor to welcome you back and provide you with an overall positive stay next time. With very best regards, The Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Excellent Hotel, centre of town.

Posted Mar 9, 2016
Pros: The overall ambience of Old Vienna and their "Gastfreundlichkeit"
Cons: Breakfast was not included and at €36.00 per person per day was very expensive. WE did not use it instead went out, there is a lot of choice
Location: Right in the middle of town close to the Opera, which we went to and it was superb. Shopping is very good, the old town and all it's Museums and shops
For very little extra booked an Executive Room and was allowed to smoke on the Balcony, plus smoking if required was allowed in the Main Bar. The room was superb and the bed was great to sleep in or play football. Yes will be going back. Anwar
Comment from Hotel Management
Nov 10, 2016 by Executive Office, Hotel Management
Dear Anwar & Vikka, Thank you for having stayed at the Hotel Bristol and for your feedback. We were delighted to read that you enjoyed your stay with us, especially the room provided and the location of the hotel itself. We are, however, sorry to learn that you found the price for our buffet breakfast too expensive. Please be kindly informed that we offer almost anything of very high quality, but for guests with less appetite in the morning we suggest to order a la carte. We already look forward to welcoming you back to our property soon again. With best regards, The Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff with a great deal of knowledge.

Posted Jan 1, 2016
IWeb were happy with everything about our stay at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

In the Heart of Vienna

Posted Dec 31, 2015
Pros: Location, ambience, service, friendliness of staff, and sense of tradition. The breakfast spread was amazing, too.
Cons: Was not thrilled with the circa 1930s bathroom experience.
Location: The hotel is planted next to the crown jewel of Vienna's Ringstraßen, the Opera House, and is about a 6-7 minute walk to the city center. Perfection.
We enjoyed a ten-day honeymoon in Vienna over Christmas and were thrilled to have stayed at the Bristol. It is justly famous, exquisitely sited next to the Staatsoper and the head of the Kärtnerstraße, and a very welcoming and warm place. We were thrilled with the service, the decor and comfort of our room, and the courtesy and pleasantness of the staff,
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Heart of the City, impeccable in every way!

Posted Dec 22, 2015
Pros: Pretty much everything.
Cons: In room entertainment / movies & TV reception.
Location: In the heart of the City, walk to all Vienna has to offer
The ultimate escape, a real treat in every way. Perfect location, walk to everywhere, elegant, clean, excellent service and the list of goodies goes on...