Ratings based on 132 Verified Reviews

4.3 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money, good location, good brekkie

Posted Mar 11, 2017
Location great for U-bahn from Wien Mitte (which is where the CAT train comes in from airport) & for U-bahn to Schonnbrunn. Less than 10 minutes walk from Stephansplatz, less than 20-25 min walk from everywhere else you need to visit. Room lovely size, clean & we had a balcony. Mattresses very firm - only real downfall of the hotel. I'd give a higher rating if they were softer. My boyfriend can sleep on anything & even he said were too hard. Great breakfast- breads, meats, cheeses, cereal, yogurt, fruit, pastries, cake, juices. Hot drinks & boiled/scrambled eggs or fried eggs with bacon made to order. We ate so much we didn't eat til mid afternoon! Free tea/coffee & cake between 3 & 6. Lots of tea choices & yummy cake/pastries- all included in the price and great to tide you over til dinner-we'll miss those. Staff attentive when I asked for a softer pillow & they gave us lots of maps when we got there. Really good Wifi throughout hotel & even a tablet in our room with stuff on to use- places to visit, maps, hotel information etc etc - very nice touch. Other downfall was during the day (from about 8am-6pm) there was lots of banging noises from upstairs - like someone putting together furniture which was very annoying.
Comment from Hotel Management
Mar 13, 2017 by Linda, Hotel Management
Dear guest, thank you for taking the opportunity to inform us about your stay and giving us important feedback. We hope you had a nice journey back home and remain, with best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
5 out of 5
Recommended
for Everyone
by A verified traveler

Surprisingly quiet

Posted Feb 25, 2017
Pros: The rooms are well apointed with modern decor and fixtures. The internet wi-fi speed was fast.
Location: Located on the Swedenplatz access to the u-bahn and airport bus is easy. Also close to the central shopping district and Stephan's cathedral.
I travel to Vienna often to visit an elderly relative. I chose Hotel Capricorno because it was close to her apartment and the price was reasonable. I was greeted at reception with a smile when I arrived and service was attentive and friendly at the reception desk and in the breakfast room. For breakfast I was offered a fantastic cooked to order omelette with free-range eggs. I think what surprised me the most was that the room was very quite. Although the hotel was mostly full, I didn't hear any guests or noise from the hallway. I also didn't hear any street noise.
Comment from Hotel Management
Feb 27, 2017 by Linda, Hotel Management
Dear guest, thank you for choosing our Hotel Capricorno for your Vienna stay. We are glad to read that you felt very comfortable with and thank you for your compliments. Best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama, Rep. of Panama

Good Hotel, very close to Metro

Posted Feb 24, 2017
First night, lights turned off suddenly, only in our room, so I had to go to the counter and then staff fixed it quickly. Besides that, everythig was ok in our stay.
Comment from Hotel Management
Feb 27, 2017 by Linda, Hotel Management
Dear Mike C, We are sorry that there were some initial issues with the lights and kindly ask you to accept our excuses. We are glad we could quickly fix the problem and are pleased to read that you passed a nice vacation with us. Best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal

Posted Feb 1, 2017
Well located, right next to metro stop so easy to get around, within walking distance of the main sights. Free tea, coffee and fruit was a nice treat especially when it was so cold. Breakfast was great - good selection and especially helpful for anyone with allergens as everything is marked. Good tea selection too. Our room was clean and cosy and the shower was great.
Comment from Hotel Management
Feb 1, 2017 by Linda, Hotel Management
Dear guest, Thank you very much for your nice comments. We are very glad to read that you enjoyed a wonderful vacation and we appreciate your compliments. Wishing you a nice winter continuation, we remain, with best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
5 out of 5
by Daniel

Weekend in Vienna

Posted Jan 24, 2017 on Hotels
Very nice hotel with good daily breakfast. Staff was very nice and accommodating. Location was great for restaurants and local attractions.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Daniel, thank you very much for your nice comment and compliments. We will be pleased to welcome you back in future and wish you, in the meantime, nice day. Best regards from Vienna Mariola Titze/Reception ÜBERSETZEN
3 out of 5
by Juan

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Juan, thank you for posting your review. We noticed your 3 out of 5 stars and kindly ask you to inform us, what we could have done better to make you feel completely at your ease. Wishing you a great year 2017, we remain, with best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
4 out of 5
by Glenn

Convenient Location

Posted Dec 24, 2016 on Hotels
Even though our room was on the front above a busy street, it was amazingly quiet. Our room was very warm and the duvets were too heavy, but we were able to open a window (in December). There was a good selection of hot and cold items at breakfast and the staff was cheerful.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Glenn, thank you for your important feedback. We noticed your remark regarding the duvet and kindly ask you to inform our reception team directly during your stay, in order to enable us to quickly react to your needs. With pleasure the housekeeping department would have offered you an alternative. We are happy that you enjoyed a great stay with us and take this opportunity to wish you, a Happy New Year 2017. Best regards from Vienna Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
5 out of 5
by A verified traveler

Clean, comfortable hotel with friendly staff!

Posted Dec 23, 2016 on Hotels
We loved staying here!! The hotel staff were friendly and welcoming and the rooms were extremely comfortable. I cannot express strongly enough how much we enjoyed our stay here! Hope to return someday!
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear guest, We are delighted to read about your experience and we already passed your nice compliments to the entire team. We would be pleased to welcome you back in future and send you, in the meantime, our best regards. Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Very nice hotel and so cose to the best sites.

Posted Dec 16, 2016
Pros: Clean and modern with loads of amenities akin to a more expensive hotel. Nice touches such as complimentary afternoon coffee/tea and cake.
Location: Ideally situated a little more than a 5 minute walk from Stephansplatz which is the heart of the old city.
Really liked this hotel, listed as a 4 star but functions closer to a 5 star property. Location is perfect for accessing the best sites in Vienna. A great breakfast is included in the price of the room and you are able to order 'a la carte' as part of the complimentary breakfast; most unusual in my experience and a welcome perc.
Comment from Hotel Management
Dec 18, 2016 by Linda, Hotel Management
Dear Gene, thank you for your nice and detailed comments. We are delighted that you enjoyed a memorable stay with us and we appreciate your nice compliments. Wishing you a nice advent, we remain, with best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm
5 out of 5
Recommended
for Everyone
by A verified traveler from Durango, CO

Fabulous

Posted Dec 16, 2016
Pros: Everything
Will stay here each time we visit Vienna. The staff was phenomenal, location could not have been better with a sensational view off our balcony. Room was modern, exceptionally clean and well lit. Our first night the staff left welcome gifts in our room and treats on our pillow. Best hotel breakfast I have seen in years and cocktails and cakes were offered during happy hour daily. The location was fantastic especially the distance to the underground, which was across the street.
Comment from Hotel Management
Dec 18, 2016 by Linda, Hotel Management
Dear guest, Thank you very much for your throughout positive review and your nice comments. We are happy that you felt completely comfortable with us and we appreciate your praise. Wishing you a nice advent, we remain, with best regards Linda Labschütz / Internet Guest Relation Manager Schick Hotels - Over a century of Viennese charm