Lobby lounge

Reviews of Hotel de France

4 out of 5
Hotel de France
Schottenring 3, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 407 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2020
Response from HDF on Sep 17, 2020
Dear Guests, Thank you for your great feedback. All the best to you! Sincerely,

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
avoid during COVID pandemic
I would have given my stay a perfect rating if it weren’t for the fact that at breakfast none of the workers were wearing masks (and it was a buffet). They didn’t care about our safety during this pandemic. Please avoid at the moment. Otherwise, very beautiful hotel.
Stayed 3 nights in Aug 2020
Response from HDF on Aug 20, 2020
Thank you very much dear Guests for this kind feedback. We're happy that you enjoyed your stay with us. Hope to welcome you back soon. Kindly note that we use and fulfill all Government rules for the safety of our guests especially in These times. Be safe, Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from HDF on Jul 16, 2020
Dear Guests, Thank you for your stay with us and for the great feedback. From your excellent rating we saw that you were entirely satisfied with the hotel, our staff and the services offered! It’s a pleasure to hear that you could spend several enjoyable days in Vienna- looking forward to welcoming you back soon! Sincerely,

6/10 Okay

Juicy, Germany

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice old style interior overall but needs refurbishment in the next years and the breakfast area takes away that 1900s feeling. Furniture looks more like a second class train interior. Breakfast (maybe due to covid19) was down to a minimum but at least scrambled eggs from real eggs would have been good.
Stayed 3 nights in Jun 2020
Response from HDF on Jun 22, 2020
Thank you very much dear Juicy for this kind feedback. We're happy that you enjoyed your stay with us. And we thank you for your important feedback, also on breakfast. We apologize that it wasen't as expected. Hope to welcome you back soon. Best regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - Wifi doesn’t work.
Everything is great apart from the wifi for which I was getting a download speed of 2mbps. On the first night I phoned reception and they said they would have a technician look at the wifi and that reception was better in the lobby. No one really wants to have to go to the lobby to use the Internet. However on the 2nd night the wifi was still bad. Looking at other reviews I can see other people have complained about the poor wifi so there is clearly no intention from the management to resolve this problem. This is a shame because everything else about the hotel is great - apart from maybe the breakfast which was very crowded
Stayed 3 nights in Feb 2020
Response from HDF on Feb 8, 2020
Dear Guests, we thank you for the kind feedback about our hotel and great breakfast. We do apologize for the wifi in your room, we do have technicians that work on this issue. We would be glad to know which room it was in order to follow up on this. Sincerely,

10/10 Excellent

Frankie, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to delux rooms on arrival which was lovely. The hotel was clean, the staff were friendly and the breakfast was very good. Incredible value for money, and such a perfect location.
Stayed 2 nights in Jan 2020
Response from HDF on Jan 16, 2020
Fantastic feedback about our Hotel and staff! Thank you so much dear Frankie, would be great to welcome you again in our Hotel. Sincerely,

8/10 Good

ABIGAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely old style hotel
Well situated - a walk to the Museum Quarter took only 25 minutes. A lovely old style hotel with happy helpful staff.
Stayed 3 nights in Jan 2020
Response from HDF on Jan 13, 2020
This is really nice of you dear Abigail to mention our helpful staff, Thank you! would be great to welcome you back! Best greetings,

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good value for money.
I've stayed in the hotel for 5 nights at Christmas time. Pros: Very helpful polite and ready to assist staff. I had no trouble communicating in English. The location is excellent. The hotel has an underground station entrance literally next door. St. Stephan's Cathedral is within 15 minutes walk. The room was clean and tidy. The breakfast had excellent variety, something for every taste. Cons: The room had no outside view. The window had frosted glass, when I opened it, there was an ugly brick wall of the neighboring building and a small inner yard. Not a big issue for me as I was returning to the hotel mostly to sleep and rest. Breakfast section can get very crowded. I had breakfast half an hour before they were stopping to serve it, and most tables were still occupied. I guess it's worse at peak hours, so take that into consideration. Overall - a very nice hotel, great location and friendly staff. I'd stay there again.
Stayed 5 nights in Dec 2019
Response from HDF on Jan 7, 2020
Dear alexei, Thank you, we really appreciate your fantastic review and great comments! Great that you enjoyed staying with us! Would be great hosting you again. Best greetings,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Loved it. Great place to stay. Great staff and location.
Stayed 6 nights in Dec 2019
Response from HDF on Jan 2, 2020
Really great and very nice dear Gordon! Thank you so much! All the best to you!

10/10 Excellent

Avi, Haifa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently placed. Near by foot and very good public transportation location
Stayed 1 night in Dec 2019
Response from HDF on Dec 31, 2019
Thank you very much dear Avi, all the best greetings,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Most aspects of the hotel were fine though dated, but two things shouldn’t be part of a four star hotel 1. The tv was antiquated and too small for the room. The service provided was not cable resulting in only three English channels - all news or business. 2. For a hotel of this rating one shouldn’t hear conversations from neighbouring rooms - we could.
Stayed 6 nights in Dec 2019
Response from HDF on Dec 30, 2019
Dear Guests, Thank you very much for your important feedback. We appreciate it very much and hope to host you again. Sincerely,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here. The location was fabulous. Easy walking to major sights. Breakfast was tasty. Good selection, although it would have been nice if it changed daily. The beds were very comfortable. The room was a little warm, and they don’t have air conditioning in the winter. They have a parking garage, but the charge of $40 euros a day was a bit high I thought. We would stay here again on our next visit.
Stayed 3 nights in Dec 2019
Response from HDF on Dec 30, 2019
Thank you very much dear James for this fantastic feedback. We're happy that you had a great stay. kindly note that the garage is not ours, it is a public garage where we cannot change their prices. Sincerely and all the best,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from HDF on Dec 30, 2019
Thank you dear guests for the fantastic rating! Hope to welcome you again. Best,

6/10 Okay

OFER

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from HDF on Dec 27, 2019
Dear Ofer, Thank you for your great rating! hope to host you again! Best,

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Bad Service
I had a do not disturb sign on the door since I got in late from my flight and the staff knocked early morning to check if I wanted cleaning done! My whole nights sleep was disturbed. Never staying there again!
Stayed 1 night in Dec 2019
Response from HDF on Dec 27, 2019
Thank you very much dear Guests. This information is very important to us. Let us know in detail so we can follow up in this matter. Hope you still enjoyed Vienna! Sincerely,

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from HDF on Dec 23, 2019
Thank you dear Israel for the kind rating! hope to welcome you again. Sincerely,

10/10 Excellent

Oritharel, Israel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was clean, warm, Nice staff and helpful, very good breakfast, very good location.
Stayed 6 nights in Dec 2019
Response from HDF on Dec 18, 2019
We really appreciate your fantastic feedback, Thank you dear Oritharel! Hope to welcome you back soon again. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved everything about the hotel and service 😊 A very good location next to the Christmas markets and St. Stephan’s square and shops
Stayed 4 nights in Dec 2019
Response from HDF on Dec 18, 2019
Thank you dear Guests for this fantastic feedback! Hope to host you again. Best,

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central good breakfast comfortable beds
Stayed 5 nights in Dec 2019
Response from HDF on Dec 17, 2019
Really nice of you dear Rachel! Thank you so much! Hope to welcome you back again! Sincere greetings,

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from HDF on Dec 18, 2019
Danke lieber Michael für die nette Bewertung! Wir hoffen Sie kommen wieder. Beste Grüße,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel was well located within walking distance of the main city highlights. Decor was a bit dated and only decaf coffee available in the room, despite asking for real! Supplies were very limited. We were disappointed that there was no restaurant available for an evening meal but a great breakfast.
Stayed 3 nights in Dec 2019
Response from HDF on Dec 16, 2019
Dear Guests, Thank you for your kind and important feedback! May we kindly mention that lots of coffee is available at the bar, also can be sent to the room. hope to welcome you again. Sincere greetings,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
+ location + room size + enough light in the room and in bathroom + internet access point in room + internet via both: wired und wireless - did not understand how to configure A/C -/+ it was hot in the room (so just opened the window) + helpful staff
Stayed 1 night in Dec 2019
Response from HDF on Dec 16, 2019
A very nice feedback dear Guests, Thank you! At the hotel we may have also helped you with the heat in your room. hope to welcome you again. Best regards,

10/10 Excellent

graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located with high standards
A very nice hotel which is well located on the edge of the city's ring road and close to a metro/tram station. We really liked our spacious maisonette room and the breakfast was also very good. The only slight negative is the limited space within the breakfast room which can make breakfast a little frantic. Overall a very good hotel in a great location.
Stayed 3 nights in Nov 2019
Response from HDF on Dec 12, 2019
Really nice of you to send this excellent feedback dear Graeme! We hope to welcome you again, Sincerely,

10/10 Excellent

JF, Ohio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful staff, great access to subway, close/convenient to attractions, good size room, excellent breakfast!
Stayed 3 nights in Nov 2019
Response from HDF on Dec 10, 2019
This is a fantastic feedback dear JF, Thank you so much! Hope to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property full of classic character. All staff very polite and helpful. Our room on the second floor was very, very roomy. Lots of variety at breakfast and lots of variety.
Stayed 4 nights in Dec 2019
Response from HDF on Dec 10, 2019
A really nice feedback dear guests, Thank you so much! Would be great to welcome you again in the future. Best,

8/10 Good

Liat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel de France viana
The location is great near the train and then we loved the style of this hotel iantique . In the room the bad and pillow not very comfortable the service is great 👍
Stayed 4 nights in Nov 2019
Response from HDF on Dec 9, 2019
Dear Liat, Thank you for your great feedback and the important feedback. At the hotel we may have offered you other pillows for more comfort. Hope to welcome you again. Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location was perfect, close to everything. The staff was helpful. The room was a bit worn and needed updating.
Stayed 3 nights in Nov 2019
Response from HDF on Dec 9, 2019
A great feedback about Hotel and service, Thank you dear Guests. Sincere greetings,

10/10 Excellent

Tsemach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, perfect location
My wife and I stayed at the Hotel de France for 5 nights. We really enjoyed our stay. Elegant and classy hotel. Rooms spacious and comfortable. Superb breakfast with a variety of hot and cold dishes. Kind and helpful staff. Excellent location to explore all of Vietnam's main attractions, 1 minute walk from a major tram and subway station (Shottentor). Excellent value for money. Highly recommended!!
Stayed 5 nights in Nov 2019
Response from HDF on Dec 9, 2019
This is really nice of you dear Tsemach to send this excellent feedback! Thank you! We hope to welcome you again. Best,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in much appreciated. Comfortable room and well heated. Fantastic breakfast and so convenient to all amenities. Friendly and helpful staff. Thank You would definitely stay here again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna christmas market time
Great location for this luxury hotel.
Stayed 1 night in Nov 2019
Response from HDF on Dec 9, 2019
Dear Andreas, Thank you very much for your fantastic feedback! Great that you enjoyed your stay! Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within easy walking distance of the old centre and palaces and museums. Helpful and friendly staff.
Stayed 3 nights in Nov 2019
Response from HDF on Dec 9, 2019
We appreciate your excellent feedback about our Hotel and services, Thank you dear guests. Sincerely,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Close to many attractions. Good transportation options.
Stayed 2 nights in Nov 2019
Response from HDF on Dec 3, 2019
A really great feedback, thank you so much dear Guests. Sincerely,

10/10 Excellent

Teddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with excellent facilities, staff and food. Excellent location for exploring the city centre and main tourist sites. Just 50 yards away from the underground and tram, but only 5-10 minutes' walk from the city centre. Highly recommended.
Stayed 5 nights in Nov 2019
Response from HDF on Dec 3, 2019
Dear Teddy, Thank you so very much for your fantastic feedback. Great that you had an enjoyable stay. Hope to welcome you back soon. Best greetings,

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have stayed so far. Five star device, room super clean and noise free.
Stayed 1 night in Nov 2019
Response from HDF on Dec 2, 2019
Thank you so much for this fantastic feedback dear Joel and the top rating! We'd love to host you again in the future. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The staff were all so friendly and the rooms were really spacious and clean. The location was brilliant as well for the places we wanted to visit.
Stayed 2 nights in Nov 2019
Response from HDF on Nov 26, 2019
A really nice and fantastic feedback, Thank you dear guests. Would be great hosting you again. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to get everywhere we wanted. Close to the metro and trams.
Stayed 3 nights in Nov 2019
Response from HDF on Nov 25, 2019
That's such a nice feedback dear Guests! Thank you, great that you enjoyed staying with us. Best,

8/10 Good

GEOFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel de France review. 17 to 21 November 2019.
We were in room 328. The bed matress was OK. The pillows were awful. The individual quilt covers were too small. Could not keep warm at night. A king size quilt cover is required. Bathroom excellent. Room very clean. Just the bedding was a major issue. Breakfast excellent. Reception staff were superb. Excellent location. Enjoyed our stay. Geoff
Stayed 4 nights in Nov 2019
Response from HDF on Nov 25, 2019
Dear Geoffrey, Thank you very much for this excellent feedback! Glad you enjoyed it. Thank you also for the important info on the bedding including pillows. At the hotel we would've helped you with different pillows for your comfort and with an additional cover since we do have single covers only. Hope to welcome you again. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from HDF on Nov 21, 2019
Dear Guests, Thank you for your great rating, hope to welcome you again. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from HDF on Nov 20, 2019
Thank you dear Guests for the great rating, hope to host you again. Sincerely,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Hotel has a wonderful style
Stayed 5 nights in Nov 2019
Response from HDF on Nov 19, 2019
That's so nice of you dear guests, Thank you! Would be great to welcome you back. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from HDF on Nov 19, 2019
Dear Guests, we thank you for this great rating and hope to see you again. Sincere greetings,

8/10 Good

Petrina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent location but Disappointing service
I booked a stay here for 3 nights. Was travelling alone so booked for 1 person. Arrived at the hotel after some flight mishap at about 1:20pm. Official check in was at 2pm and planned to pay for early check in if needed. They then said that there was a remark in the booking that I’ll pay with my husband’s card (I’m not married.. never been). I explained that I’ll be paying with my own card. Made payment and then was told the room was not ready yet and I had to wait for 20mins. I waited in the lobby till 2pm and then went to enquire. They asked me again for my booking confirmation (the same girl was there and the place I was sitting in is in plain view of the reception!). I showed them my receipt and again was asked for my husband’s card. Very frustrating. At last another woman came and handed me the room keycard. Pls note that there were 3-4 check ins while I was waiting and everyone got their room immediately! Room was ok. Shower draining was horrible. They had a selection of pillows available. Called to ask for another type of pillow and said they had to check the store if it was available. The guy was up with at the room within 5 mins with the exact same type of pillow that was in the room. Only really plus point is that the location is great! But there are other hotels around there too. Probably better to try those.Certainly won’t say it was a 5 star experience. More of a 3-3.5 stars
Stayed 3 nights in Nov 2019
Response from HDF on Nov 18, 2019
Dear Petrina, Thank you very much for your great rating and important feedback. We apologize that our trainee hasen't recognized you the second time coming to the reception. We will make a point of this to do an even better training of our already high standards. At the hotel we could've helped you with the shower and pillow, thank you for these points as well. Other guests could check in, though they had other categories booked. If available we would've offered the room to you earlier as well. We hope you still enjoyed Vienna and will come back to visit us so we can show you we can do better. Sincerely,

8/10 Good

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from HDF on Nov 18, 2019
Thank you dear guests for the great rating. All the best greetings,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from HDF on Nov 18, 2019
Thank you dear guests for the great rating. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a traditional Vienna hotel with big chandeliers and a cosy atmosphere. There was nothing to dislike
Stayed 3 nights in Nov 2019
Response from Hotel De France on Nov 12, 2019
Thank you for your personal notes and your nice words. We are happy that you enjoyed your stay at the hotel de France. Best regards

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Wifi was very bad. Not reliable. Cocktail lounge is like an office building. Unattractive and sterile.
Stayed 4 nights in Nov 2019
Response from Hotel De France on Nov 12, 2019
Thank you for taking the time to post your comments on Hotel De France. we hope that you had some lovely days in the city of Vienna. We look forward to welcoming you back to the hotel De France in the near future. Best wishes .

8/10 Good

Rahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very
Stayed 3 nights in Oct 2019
Response from Hotel De France on Nov 12, 2019
Thanks for staying with us. We appreciate your feedback. Best wishes .

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location. The stuff of the hotel amazing and always helpful if you need them. But the room is a bit old. If you going there ask to see more rooms if you can
Stayed 4 nights in Nov 2019
Response from HDF on Nov 8, 2019
Dear Guests, Thank you for this very nice feedback, especially about our helpful staff. Would be great hosting you again. Sincerely,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location. public transport (tram, bus, metro) less than 200 m. walking distance to city centre. direct tram line to main station and 17 min time to airport by metro, train.
Stayed 2 nights in Oct 2019
Response from HDF on Nov 5, 2019
Thank you dear guests for this nice feedback, hope to host you again. Sincerely,