Fab hotel + location, and great value for mone
Posted Nov 28, 2016 on Hotels
Great hotel, fab location, comfortable rooms, yummy breakfast, convenient for public transport. Vienna is a beautiful city and this is a fantastic base.
Would have been a 5* if 1) staff would have been more friendly (literally, not one person I encountered from checking in, having breakfast and checking out smiled) and 2) there were proper toiletries in the room (only liquid soap by the sink and shampoo/conditioner by the bath/shower) - not ideal when you're on a city break and didn't bring your own!
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
thank you for your detailled review, giving us important information on our performance.
We assure you that we put great importance to our service and that we aim to offer all our guests a nice and comfortable stay with us. Your notice regarding the missing smile has been noticed and already passed to the colleagues.
Additional toiletries to the ones in the room, can be requested at the reception. With pleasure we would have helped you directly during your stay!
Hoping to get a further chance to fully convince you, we remain,
with best regards from Vienna
Linda Labschütz / Internet Guest Relation Manager
Schick Hotels - Over a century of Viennese charm