Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from london

Most friendly staff ever!

Posted Aug 31, 2016
Pros: How friendly the staff were
Cons: Breakfast is expensive and needs perhaps a little more choice of hot food.
Location: Right by the tourist office, the State Opera and the Albertini. Also just a few minutes walk to the sightseeing buss.
A very well located hotel with very helpful staff. A great stay.
5 out of 5
by A verified traveler from 東京

場所もサービスも大変良い

Posted Aug 18, 2016
Location: 3泊しましたが、コンサートにでも行かないと夜は静かなウィーンです。 ホテルの近くにカジノがあり、好きな方は暇つぶしに。1階はマシン、2階はルーレットを主としたテーブルゲーム。パスポートを持って。ホテルより歩いて2分。
ジュニアスイートに泊まりましたが、思ったより部屋が広くはなかったけど豪華でした。 宿泊代に見合う立地、サービスの良さでした。
5 out of 5
by A verified traveler

品格を誇る老舗ホテル。また宿泊したい。

Posted Aug 11, 2016
Pros: 客へのきめ細かなホスピタリティを随所に感じさせてくれた点。特にコンシェルジェやベルマン(全員ではありませんが)の客あしらいの質は今回の旅行で宿泊したオーストリアやドイツ内のアメリカ系のホテルでは遭遇できないものでした。
Location: ロケーションはオペラ座の前で買い物や市内見物には至便。、
3泊を友人と、1泊は1人で帰国直前に宿泊しました。歴史を誇りレセプション前の写真の中に天皇、皇后両陛下のお写真も。館内の装飾や絵画など溜息が出るほど素敵でした。お客へのきめ細かなホスピタリティを随所に感じさせてくれました。1度目の宿泊時の部屋は5階でシャワーのみでしたが重厚でシャンデリアも素敵な部屋でした。2度目の宿泊時の部屋は7階でシャンデリアはついていませんでしたが、バスタブ付の部屋だったので私には最高でした。
5 out of 5
by A verified traveler from B

Very central and well situated for sightseeing.

Posted Aug 10, 2016
The hotel has an interesting culinary history as well as super restaurants and coffee shop. We loved our stay, the ambiance was lovely and everything worked very well.
Comment from Hotel Management
Aug 19, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Chris! We thank you for posting your kind and detailed comments! We are pleased that you were overall very satisfied with your stay at our hotel! It would be a great pleasure for us to welcoming you back soon. Warm regards, Reiner Heilmann / Managing Director
5 out of 5
by A verified traveler from Sydney

Great hotel in city centre

Posted Aug 8, 2016
Pros: Good quality facilities and attentive staff.
Location: Close to the Vienna Opera House and shopping district. Easy walk to original schnitzel house as recommended by the Concierge.
Ideally located, good quality hotel. Breakfast buffet was excellent.
Comment from Hotel Management
Aug 19, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Sandra! We thank you for posting your kind and detailed comments! We are pleased that you were overall very satisfied with your stay at our hotel! It would be a great pleasure for us to welcoming you back soon. Warm regards, Reiner Heilmann / Managing Director
5 out of 5
by A verified traveler from Toronto

Great hotel

Posted Aug 3, 2016
Pros: Everything
Cons: Nothing that I can think of
My husband and I stayed here last week. It is great. I highly recommend it. The location is great. Close to all attraction areas. The hotel is very fancy. The room is very comfortable and clean. The staff are very nice. We went to a few cities during our vacation, and this hotel was the best one that we stayed in. We had a very enjoyable experience here.
Comment from Hotel Management
Aug 4, 2016 by Reiner Heilmann / Hoteldirektor, Hotel Management
Dear Gisele! Thank you for your lovely review, highlighting our location in the heart of Vienna and how much you liked your room! It is always our main objective and we are truly delighted that we were able to meet your expectations. It would be a great pleasure for us to welcoming you back again in the future! Kind regards, Reiner Heilmann / Managing Director
5 out of 5
by A verified traveler

Posted Jul 27, 2016
clean, elegant, upscale hotel in the heart of Vienna!
Comment from Hotel Management
Aug 4, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Hotel guest! On behalf of the entire team here at Hotel Sacher Wien I would like to thank you for your very kind review! ! It would be a great pleasure for us to welcoming you back again in the future! Best regards, Reiner Heilmann / Managing Director
5 out of 5
by A verified traveler from Los Angeles, CA

A perfect Vienna experience.

Posted Jun 28, 2016
Pros: Staff was wonderfully attentive, rooms were beautiful and functional.
Cons: Nothing that we found needed any improvement.
Location: Make sure you ride the hop and see buses around town to give you a great idea of where everything is and a good overview of history.
When we arrived we were pleasantly surprised to discover that our room was ready and they had upgraded us to a junior suite! The room was lovely in every way and the staff was extremely helpful throughout our stay, making reservations for us and even putting us at the front of the line at the coffee house. everything was impeccable and beautifully functional. Perfect balance between old world authenticity and modern convenience!!
Comment from Hotel Management
Jul 8, 2016 by Reiner Heilmann, Hotel Management
Dear Reviewer! Thank you very much for choosing to stay with us in Vienna and for writing such a great review! It would be a great pleasure for us to welcoming you back again in the future! Best regards, Reiner Heilmann / Managing Director
4 out of 5
by A verified traveler

A lovely hotel

Posted May 21, 2016
Wonderful for opera lovers THE HOTEL IS SITUATED ACROSS THE STREET FROM THE STATE OPERA HOUSE.
Comment from Hotel Management
May 23, 2016 by R. Heilmann, Hotel Management
Dear Hotelguest! Thank you very much for your lovely feedback regarding your stay at the Hotel Sacher Wien, I am delighted to hear that you enjoyed your stay with us! We appreciate your taking the time to tell us about your experience and very much hope that we will have the pleasure to welcome you at the Hotel Sacher Wien again soon! Best regards, Reiner Heilmann Managing Director
4 out of 5
by A verified traveler

素敵な滞在になりました

Posted May 15, 2016 on Hotels
二度目のウィーン旅行、今回は以前から宿泊したかったザッハに宿泊しました。ヨーロッパのホテルでは珍しく、どのスタッフも常に笑顔を絶やさずに対応してくれました。さすが五つ星、教育が行き届いていると感じました。 唯一残念だったのが、チェックインした日に疲れていたので部屋で休んでいたら、17時頃に来たウェルカムサービスのボーイです。着替えるため数分待たせてしまったのですが「お待たせしてごめんなさい」と言ってドアをあけたら、無言で入ってきてガチャガチャと乱暴にケーキなどをセットして、セットが終わったら無言で出ていきました。最後に「Thank you」と言ったのも無視。こちらは待たせたことに対して謝ったのに・・・数分待つこともできないのでしょうか?かなり気分悪かったです。 その一件以外は、部屋もスーペリアルームでしたが十分なほど広くとても素敵ですし、セットされたウェルカムサービスも、チョコレートにザッハトルテ、フルーツなど見た目も美しく、手紙が添えられており、女性なら誰しも喜んでしまうと思います。オペラ座の目の前という立地にも関わらず、とても静かで安眠できました。 朝食は別料金ですがさすがクオリティが高く、利用して良かったです。 値段はそれなりにしますが、お部屋がとても良かったので次回も是非宿泊したいです。