Ratings based on 196 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach, FL

Magical stay in Vienna

Posted Jan 18, 2017
Pros: Everything
Cons: I cannot think of any improvement
Location: Very central location, next door to opera house, shopping and many great places to eat.
We chose this hotel because it is close to the Opera House. It is next door to it. The superior room was beautiful, wifi worked, the bathroom was beautifully laid out in marble, great rain shower, big tub, heated bathroom floor. AC works flawlessly, many power outlets. The breakfast buffet is offers any breakfast fare you can imagine, eggs and omletts to order, champagne, baked goods, cold cuts, jams, fruit and fruit salads, yogurts, cheese and much more. In addition you can order a la carte breakfast. the service is exceptional: from the airport pick up, room cleaning, turn down. I needed my dress altered and they arranged for a seamstress to come in on a Sunday to measure the dress and shorten it (no charge). The concierge found me a coat to wear the night we went to the opera house (free of charge). When we wanted to visit the famous Sacher Cafe, the receptionist called and immediately guided us through the hotel to the cafe and the table that was waiting for us, while we noticed people queuing outside for one of the desirable seats. The tables at the "Blue Bar" can be reserved, a fact we were not aware of when we wanted to meet with friends there on Saturday night (Our stay was during the Viennese "ball season" and the bar is a popular meeting place to ring in the evening). We were lucky that turn-over was quick and managed to get one of 4 tables in the bar. We will stay at the Sacher again when we return to Vienna.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fantastic hotel in the centre of the city

Posted Dec 23, 2016
Pros: Location & service
The Hotel Sacher Wien is in the city centre and walkable to all the major attractions. The staff here are very friendly, professional and will do anything to make your stay enjoyable. There are a lot of little touches the hotel undertakes in its rooms which made our stay that much more special. The only issue was the heat in the room. The temperature can be changed and the A/C can be switched off however you cannot change the temperature in the bathroom. The underfloor heating made it stifling. It was -3 during our stay so understandable that the heating was on. Unfortunately, for us the heat made the atmosphere in the room very dry and meant that neither of us slept well the entire trip. Not sure what the hotel can do about it, but wanted to mention it as this was the reason the Room Cofort rating is 3/5. The Cafe Sacher is definitely worth a visit. The cafe itself is beautiful and the cake was very nice. All in all, a great hotel with fantastic staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Immersed in luxury in downtown Vienna

Posted Nov 3, 2016
Pros: This hotel in general oozes luxury and comfort. From the time the porter opens the door, to the entryway and parlor .. the entire hotel is grandiose and it feels amazing to stay there. I love the rooms are named (we stared in the Turando Suite) and our was extremely spacious and opulent. We were greeted with a tray of fruit, chocolate and of course the famous sacher torte. They brought special toiletries, a sacher purse and coloring book for my 5 year old daughter. Additionally they brought a child's robe and slippers. The bathroom was quite large and I love the television within the mirror, such a neat touch.
Cons: Most of the staff was amazing, but the concierge gave a number of not great recommendations and incorrect information. One of the things they mentioned was that I didn't need to buy tickets ahead of time for the palace as there would be no wait, thank goodness I didn't listen as the lines were indeed quite long and I would have wasted a lot of time waiting. Additionally, they gave negative reviews on the restaurants I had asked them to book which wouldn't have been so awful if the restaurants to which they directed me were good, but alas they were not. Additionally in the cafe, the staff bordered on rude as we were told to outside seating was available but it appears the waiter was scheduled to get off soon and was not pleased when we sat although we had been directed there. Definitely some improvements to be made in that area. Breakfast - There was a great array of items, however it seemed they could have made better item selection with the space as it was a lot of different types of drinks and granolas. What I would have more expected from a B&B vs the Sacher Wien. Additionally due to the spacing it was a little awkward where things were placed. Lastly, the Sacher Torte laid out, well, we know when the whole cake is left out gets dry .. the personal sized cakes would have been so much nicer to enjoy. The service for breakfast was johnny on the spot, a mere glance had someone ensuring you had everything you needed. Love it.
Location: The hotel is right next to the pedestrian shopping, directly across the street from the opera house and just a great location in general.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Most amazing hotel I've ever stayed in

Posted Oct 20, 2016
Location: Great location and everything you want to see is in walking distance.
It is a beautiful place with a wonderful staff and a fantastic location. This is the way to be in Vienna.
Comment from Hotel Management
Oct 28, 2016 by Reiner Heilmann / Managing Director , Hotel Management
Dear Tiffany! We thank you for posting your kind and detailed comments! We are pleased that you were overall very satisfied with your stay at our hotel! It would be a great pleasure for us to welcoming you back soon. Kind regards, Reiner Heilmann / Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Osaka, Japan

Excellent location, people, and room, a bit small.

Posted Oct 9, 2016
Pros: Atmosphere and comfort of a room. Location. Very close to anything to do. Yet very calm
Cons: The top shower leaked a bit when the side shower is used. room416.
Location: Do not visit any famous cafe from 11 to 15 if you do not want to wait. Visit the cafe at Julius Meinl am Graben, if you are a coffee lover.
Very close to shopping, bank, citybike station, bus, tram, subway, taxi, SIM card and walkable distance to most tourist attractions, and restaurants, most are within 1000 m. Relatively expensive, but worth it. Clean comfortable room, water, fruites everyday. Very pleasant peoples. Our room was a bit small, 30 m*2, compared to 40-50 m*2 foor this class, which is the tradeoff for the convenience. We could see the Opera house though the windows.
Comment from Hotel Management
Oct 19, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Reviewer, Thank you very much for your positive feedback regarding your stay at the Hotel Sacher Wien, I am delighted to hear that you enjoyed your stay with us and I will share your comments with our team, who I am certain will be encouraged by your remarks! We appreciate your taking the time to tell us about your experience and very much hope that we will have the pleasure to welcome you at the Hotel Sacher Wien again soon! Best regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Most friendly staff ever!

Posted Aug 31, 2016
Pros: How friendly the staff were
Cons: Breakfast is expensive and needs perhaps a little more choice of hot food.
Location: Right by the tourist office, the State Opera and the Albertini. Also just a few minutes walk to the sightseeing buss.
A very well located hotel with very helpful staff. A great stay.
Comment from Hotel Management
Sep 5, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Reviewer, Thank you very much for taking the time to tell us about your stay at the Hotel Sacher Wien. I am more than happy to hear that you enjoyed your stay in Vienna! It is a real pleasure to receive such a positive feedback and I will share your comments with our team, who I am certain will be encouraged by your remarks. We very much hope that we will have the pleasure to welcome you at the Hotel Sacher again soon! Best regards, Reiner Heilmann Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Very central and well situated for sightseeing.

Posted Aug 10, 2016
The hotel has an interesting culinary history as well as super restaurants and coffee shop. We loved our stay, the ambiance was lovely and everything worked very well.
Comment from Hotel Management
Aug 19, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Chris! We thank you for posting your kind and detailed comments! We are pleased that you were overall very satisfied with your stay at our hotel! It would be a great pleasure for us to welcoming you back soon. Warm regards, Reiner Heilmann / Managing Director
5 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Great hotel in city centre

Posted Aug 8, 2016
Pros: Good quality facilities and attentive staff.
Location: Close to the Vienna Opera House and shopping district. Easy walk to original schnitzel house as recommended by the Concierge.
Ideally located, good quality hotel. Breakfast buffet was excellent.
Comment from Hotel Management
Aug 19, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Sandra! We thank you for posting your kind and detailed comments! We are pleased that you were overall very satisfied with your stay at our hotel! It would be a great pleasure for us to welcoming you back soon. Warm regards, Reiner Heilmann / Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel

Posted Aug 3, 2016
Pros: Everything
Cons: Nothing that I can think of
My husband and I stayed here last week. It is great. I highly recommend it. The location is great. Close to all attraction areas. The hotel is very fancy. The room is very comfortable and clean. The staff are very nice. We went to a few cities during our vacation, and this hotel was the best one that we stayed in. We had a very enjoyable experience here.
Comment from Hotel Management
Aug 4, 2016 by Reiner Heilmann / Hoteldirektor, Hotel Management
Dear Gisele! Thank you for your lovely review, highlighting our location in the heart of Vienna and how much you liked your room! It is always our main objective and we are truly delighted that we were able to meet your expectations. It would be a great pleasure for us to welcoming you back again in the future! Kind regards, Reiner Heilmann / Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2016
clean, elegant, upscale hotel in the heart of Vienna!
Comment from Hotel Management
Aug 4, 2016 by Reiner Heilmann / Managing Director, Hotel Management
Dear Hotel guest! On behalf of the entire team here at Hotel Sacher Wien I would like to thank you for your very kind review! ! It would be a great pleasure for us to welcoming you back again in the future! Best regards, Reiner Heilmann / Managing Director