Nice hotel but with disappointing customer service
Posted Oct 30, 2014
Hotel's location is good, easy to get around the city with amazing public transport service. Nice, clean and comfortable rooms, cleaners do their jobs properly and nice to the guests. Very disappointing is the front desk service, I personally come across with one particular lady, she is Asian, slim with darker skin and long straight black hair. First day when I arrived to check in, she asked to see the booking confirmation then simply handed my room keys and said "Here you go", I didn't feel welcome at all. 2 days later, When I asked her for directions to go some places, she simply rolled her eyes, impatiently answered me. When I ask to borrow umbrella, she replied as if I was annoying her. She didn't make me feel easy. On the last day when we check out, there is one lady with long straight blonde hair on duty, we handed our key back and all she said was "Ok, thanks". Don't get me wrong, I haven't work in hotel before, but I'm sure the basic greeting is important and certainly should make guests feel welcome. I was expected at least "Thanks for staying with us, hope to see you soon, thank you, bye" In fact, the cleaners' manner are better than the front desk staffs, they would smile and said morning every times, and when I simply said thank you for their work, even with language barrier, they would smile and nodded. With no doubt, without the disappointing front desk customer services, I would definitely give 5 stars to this hotel.