Good location - easy links to city sites
Posted Mar 14, 2017
The hotel is well established but is starting to feel ready for an update. The decor is a bit dark and some decorating was going on in the lobby. The spa and gym were quite well kitted out but the surroundings were a bit dated and the main guest block is characterless. The room was clean, but the standard one had no tea/coffee making facilities, no iPod/phone USB sockets, no slippers, no robes and a very dated TV arrangement. Perhaps things were better in the upgraded rooms. The minibar had no wine and no gin/tonic, just beer and soft drinks. Breakfast was busy when there were conferences taking place but over the weekend, it was a really unpleasantly busy affair. Monday morning breakfast was much calmer and more civilised. As a guest, I kept thinking, well, this is ok, but with a few simple touches, it could be so much better. The staff were excellent in every way. After a three day stay, it was clear that they had all been well trained and worked really hard to meet the needs of guests. Nothing was too much trouble. If you stay here, you'll have a comfortable stay, with wonderful staff, but you might think about opting for a hotel which is more modern and has those detailed touches which guests now expect.