Ratings based on 813 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Convenient and comfortable

Posted Jan 2, 2017
Pros: Location, Quietness, Convenience
A conveniently situated hotel in a quiet square only two blocks from the final Morzinplatz stop of the Vienna airport bus, and within relatively easy reach of Stephen's Cathedral and the sights of the inner city. The hotel facilities were good (no dining room for evening meals but that was no problem for us as we prefer to eat out), rooms were comfortable, clean and with good beds. Breakfast is buffet style with a reasonable choice.
Comment from Hotel Management
Jan 26, 2017 by Front Office Manager, Hotel Management
Dear John! Thank you so much for sharing your review. It’s great to hear you enjoyed your stay. I would like to thank you for your positive comments We hope to welcome you back again Your K+K Palais Team
5 out of 5
Recommended
for Everyone
by A verified traveler from ON, Canada

Great location good for families

Posted Dec 28, 2016
Pros: Safe clean and well maintained
Location: A 10 minute walk fom the city centre Karlsplatz, Stephensplatz and the Opera house!
A 10 minute walk to the city centre this hotel is a delightful find
Comment from Hotel Management
Dec 29, 2016 by Danielle Nachmann, Hotel Management
Many thanks for your comment. Hope to see you soon again at K+K Palais Hotel. HAPPY NEW YEAR
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good customer service

Posted Dec 21, 2016
Pros: As above
Cons: No keep doing what ou are doing it works
Location: Great location everything within walking distance
This hotel at last has got what I believe is key to a stop in a hotel : 1. Good customer service from check in to checkmot 2. Attention to email 3. Cleanliness top priority 4. Cusomervisbking
5 out of 5
Recommended
for Couples
by A verified traveler from Scotland

Would certainly return

Posted Dec 13, 2016
Pros: Everything! Great value for money. Appreciated free internet and printing facility in reception area.
Cons: Nothing I can think of.
Location: Close to all the main attractions in the old city.
Recently spent four enjoyable days at this hotel. We were happy with all aspects of the hotel, staff, room (free and efficient wifi, free safe deposit in room,mini bar), cleanliness (everywhere spotless) and the breakfast buffet. Sleep quality was excellent due to comfort of the bed, duvet etc. Also very quiet in and out. No view but didn't come to Vienna to look out the window! Location was much better than we thought initially - when we worked out the local geography we found we were only 5 - 10 min walk from most things! Would we return? Most definitely.
Comment from Hotel Management
Dec 14, 2016 by Andrie Künzli (Hotel Manager), Hotel Management
Dear Doug, We would like to thank you very much for your positive comment with regards to your stay. Your feedback has triggered a bright smile amongst our staff members. It would be our greatest pleasure to welcome you again at K+K Palais Hotel. Wishing you and your family a nice year ending, with best regards from Vienna, K+K Palais Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Nov 30, 2016
Very friendly and helpful staff. Beautiful and clean rooms, good breakfast, and good location to see beautiful Vienna
Comment from Hotel Management
Dec 14, 2016 by Andrie Künzli (Hotel Manager), Hotel Management
Dear guest, many thanks for your feedback. best regards from Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Beautiful hotel with very comfortable rooms.

Posted Nov 25, 2016
Stayed 3 nights to do some sightseeing. Hotel v convenient for the main sights & 5 mins walk from the bus stop for the airport bus. Lovely comfortable rooms, good breakfast with excellent selection. My only complaint relates to the teabags - so weak!!!
Comment from Hotel Management
Dec 14, 2016 by Andrie Künzli (Hotel Manager), Hotel Management
Dear Mary, thank you for your comment. We have considered your comment and revised the tea offer in both restaurant and room. Would be our pleasure to present you the new offer upon your next stay with us. Wishing you and your family a nice year ending, Best regards
4 out of 5
by A verified traveler

Convenient hotel, very good location

Posted Nov 19, 2016 on Hotels
Location is very good, close to Stephanplatz, shops and cafes. The breakfast is amazing and staff really helpful and friendly.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, we would like to thank you for your comment. With best regards from Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from Hitchin, her

A little gem!

Posted Nov 14, 2016
Myself and 5 girlfriends have just got back from a lovely weekend in Vienna where we stayed at this fabulous hotel. The staff were friendly, the rooms clean.....the bed was so comfortable that one of my friends wanted to bring it home with her!! Plenty of choice at breakfast and only a 5-10 minute walk from all the Christmas markets. We will be back.
Comment from Hotel Management
Dec 14, 2016 by Andrie Künzli (Hotel Manager), Hotel Management
Dear natalia, we would like to cordially thank you for your lovely comment. Happy to note that you enjoyed your stay with us. Feel free to consider us during your next stay in Vienna best regards K+K Palais Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

City break

Posted Nov 4, 2016
Location: Very central to most of the sights,and could walk pretty much everywhere. Vienna is extremely expensive,so be prepared.
Very nice hotel,with a comfortable bed and wonderful breakfast. One thing to be aware of is the window opens very wide,which have never seen before in a hotel,and because of this it is not suitable for children,as it it could be dangerous! Friendly staff and quite knowledgeable.
Comment from Hotel Management
Dec 29, 2016 by Danielle Nachmann, Hotel Management
Many thanks for your comment. Hope to see you soon again at K+K Palais Hotel. HAPPY NEW YEAR
5 out of 5
Recommended
for Everyone
by A verified traveler from APO, United States of America

Wonderful hotel

Posted Oct 29, 2016
We were only in Vienna for one day and enjoyed staying at the K & K. The staff was very friendly and helpful. Our room was awesome overlooking the park and the breakfast was a nice way to start the day! Great place to stay!
Comment from Hotel Management
Dec 14, 2016 by Andrie Künzli (Hotel Manager), Hotel Management
Dear kkelley55, thank you very much for your comment. Best regards from Vienna