Ratings based on 893 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Gutes Preis/Leistungsverhältnis

Posted Jul 27, 2016
Pros: Gute Lage
Cons: Servicepersonal im Frühstücksbereich, Frühstücksbuffet könnte etwas vielfältiger sein;
Location: Gute-zentrale Lage
Netter Kurzaufenthalt in Wien, gute Lage des Hotels;
Comment from Hotel Management
by Ebi, Hotel Management
Sehr geehrter Gast, vielen Dank, für Ihren Aufenthalt im Leonardo Hotel Vienna und Ihre Zeit um uns Ihr Feedback zu übermitteln.
4 out of 5
by A verified traveler from Dallas

Great Location

Posted Jul 26, 2016
Pros: Location was amazing. The staff was helpful.
Cons: The charges for wifi seemed excessive. They need to air-condition the lobby and elevators.
Location: The best part is the location. It's so close to transportation to all of Vienna and points beyond. Many restaurants nearby.
Hotel room was small. Actually, everything was smaller in person than the photos seemed to represent. Not sure the air conditioner was accurate. It said 19C, but it didn't feel that cool. No air conditioning in the tiny elevators or hallways. Everything was very clean and well kept. The location was close to major trains, subway, markets, pedestrian/shopping areas, museums and many many places to eat. I appreciated the in-room safe, and the in-room refrigerator. Both were well used. Not a lot of English TV channels- I ended up watching a lot of TV in German. Movies on demand were expensive. I couldn't figure out the shower, and they were quick to explain how it worked. It was comfortable but not luxurious.
Comment from Hotel Management
Jul 26, 2016 by Ebi, Hotel Management
Dear D, We would like to thank you for taking your time to share the experience of your stay at the Leonardo Hotel Vienna here on Expedia.com, with us and other planners. Our lobby and breakfast room is equipped with full AC. The system works according to the rules for well maintained AC machines, with enough moisture in total air by cooling the hotel during hot days, same applies for our hotel rooms. We are happy to read that you had a very good time in Vienna and enjoyable days. We remain with kind regards.
3 out of 5
by A verified traveler

Schönes Hotel im Stadtzentrum

Posted Jul 22, 2016
Cons: Der Runde Geburtstag von meinem Mann ist komplett untergegangen, nicht mal eine Glückwunschkarte auf dem Zimmer.
Haben eine Städtetour gemacht, waren nur zum schlafen im Hotel.
Comment from Hotel Management
by Ebi, Hotel Management
Sehr geehrte Anonymous, vielen Dank, dass Sie sich die Zeit genommen haben um das Service und Ihren Aufenthalt im Leonardo Hotel Vienna zu bewerten.
3 out of 5
by A verified traveler

おしゃれなビジネスホテル

Posted Jul 19, 2016
Pros: 必要な設備をコンパクトにまとめ、清潔であったところ。
Cons: 追加料金を払って(EUR5.0)利用したwifiは接続が悪く、ほとんど利用できませんでした。 中国人のツアー客等も利用していたので少々騒がしかったです(でもこれはホテルのせいではないので)。
Location: 西駅から徒歩5分強。 出口がたくさんあって分かりにくいので、重い荷物をもっている場合には少々しんどいかも。
7月中旬に1泊しました。日本でいうところのビジネスホテルに、おしゃれさが加わった感じ。 ホテルでゆっくりするつもりで宿泊したのではないので、満足でした。
Comment from Hotel Management
Jul 22, 2016 by Ebi, Hotel Management
親愛なる大切なゲスト、 親切レオナルドホテルウィーンに滞在していただきありがとうございます。 私たちはあなたのフィードバックが、これは私たちに多くのことを意味し感謝しています。
5 out of 5
by A verified traveler from Nottingham, UK

Lovely hotel, great location, friendly staff

Posted Jul 18, 2016
Pros: Clean, comfortably, modern, great amenities, lovely staff, ideal location.
Cons: Items in our room weren't restocked by the cleaners, but the staff were very quick to bring replacements up to us.
Location: We were very close to different types of transport, which was great for getting us quickly to the centre, but we were still within walking distance.
This hotel was exactly what I was looking for - modern, clean and simple. The staff were extremely helpful at all times and were quick to help with any problems. The location was ideal, being just a short walk from the nearest transport facilities and close to the centre and attractions. There were plenty of places to eat nearby, which was great for us as we didn't book breakfast with the hotel. I would definitely staff there again and would recommend it to anyone.
Comment from Hotel Management
Jul 19, 2016 by Ebi, Hotel Management
Dear Rose, Many thanks you for your stay at the Leonardo Hotel Vienna and for taking your time to give us your impressions. We are happy to read that we could fulfill your expectations. The natural behavior and the personal commitment of our employees means a lot to us. We shared your comments with our team and we are looking forward of welcoming you again. With kind regards,
5 out of 5
by A verified traveler from Braunschweig

Sehr schönes Stadthotel in phantastischer Lage

Posted Jul 16, 2016
Pros: Lage, Service - Preis
Cons: nein
Location: gegenüber vom Westbahnhof-man kann von dort aus alles unternehmen - Kunst, Kultur, Shopping - alles, was Wien zu bieten hat und das ist viel und schön
Gegenüber vom Westbahnhof mit kurzen Wegen zur U-Bahn und Straßenbahnen. Damit ist alles super zu erreichen. Empfehlenswert ist bei längeren Aufenthalt über 3 Tagen die Klimakarte, die es in der Vorverkaufsstelle der Wiener Stadtlinien gibt. Die Zimmer sind hübsch, sauber und die Fenster schließen super, da aufgrund der Superlage aber auch der Verkehrslärm sonst nachts störend wäre. Klimaanlage ist vorhanden. Sehr freundliches, hilfsbereites Personal, leckeres Frühstücksbuffet - alles in allem empfehlenswert!!!!
Comment from Hotel Management
Jul 22, 2016 by Ebi, Hotel Management
Sehr geehrte Bärbel,Brigitte, herzlichen Dank, für Ihren Aufenthalt im Leonardo Hotel Vienna und Ihre Zeit um Ihr freundliches Feedback mit weiteren Planern zu teilen. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben.
4 out of 5
by A verified traveler

Posted Jul 8, 2016
Sehr zum weiterempfehlen. Lage optimal für Shopper. (Mariahilferstraße gleich ums Eck).
Comment from Hotel Management
Jul 11, 2016 by Ebi, Hotel Management
Sehr geehrter Gast, herzlichen Dank für Ihren Aufenthalt im Leonardo Hotel Vienna und Ihre Zeit um Ihr Feedback mit anderen Planern auf Expedia.com zu teilen. Wir freuen uns, dass alles zu Ihrer Zufriedenheit war und Sie eine schöne Zeit in Wien verbracht haben.
2 out of 5
by A verified traveler from Minnesota

Booking with Expedia meant no wifi

Posted Jul 3, 2016
Pros: Hotel staff friendliness.
Cons: Free wifi. Breakfast options. Beds that are not a punishment to sleep on.
Location: Near subway and trains.
This hotel offered a room with three beds, which we needed. The third bed was a cot with wooden slats, one of which was broken. It was horribly uncomfortable. The noise from the street was constant and very loud. Changing rooms was not going to solve either of the problems. If a family with a child wants to travel together, do not stay here. The extra beds are so uncomfortable that sleeping in them is like serving penance. Also, wifi is essential for an international traveler these days. Using data abroad is very often extravagantly costly. This deficits will give me pause before using Expedia again.
Comment from Hotel Management
Jul 6, 2016 by Ebi, Hotel Management
Dear Deb, Many thanks for taking the time to evaluate your stay at Leonardo Hotel Vienna and sharing your personal experience with other planners also on Expedia. We are really sorry to hear, you were unhappy and thank you for letting us know. Upon request we are providing in our business rooms a third bed for a third person or child. For families we are glad to offer one of our junior suites or two adjoining rooms with connecting door. Kindly excuse that 1 slat was missing on our extra bed. Our aim as a good hotelier is, if guest's are having requests and getting in touch with us directly, we do our best to solve issues immediately, so that our valued guests are having a relaxed time at our hotel. We are providing free access to the internet on 3 business desks at the hotel lobby and further to this on one 1 business desk at the FIT&RELAX Lounge. WIFI charges applying for using the different other options for high speed internet (streaming services etc...). We do hope that our information’s are helpful and remain from Vienna, With kind regards,
3 out of 5
by A verified traveler

Small room not much clean

Posted Jul 2, 2016 on Hotels
Very small room very small bathroom. Not clean in bad condition. The carpet was very dirty . Small towls. The wifi was free but limited connectivity . Could not connect my iPhone. Door lock was stuck few times. Carpets in corridor was on very bad shape. Keep away from this place
Comment from Hotel Management
Jul 6, 2016 by Ebi, Hotel Management
Dear verified traveler, Thank you for taking the time to give us the impressions of your stay on hotels.com. We work hard to make our guest’s happy and we appreciate the helpful and constructive feedback of our valued guest’s. We are sorry that we could not meet your full expectations.
5 out of 5
by A verified traveler

Hotel tres agreable, propre, personnel agreable.

Posted Jul 1, 2016
Pros: Le calme
Cons: Refrigerateur dans la chambre
Location: En retrait du centre ville, mis il est très facile de visiter tous les monuments en prenant le métro
Juste un refrigerateur dans la chambre serait neçessaire
Comment from Hotel Management
Jul 3, 2016 by Ebi, Hotel Management
Cher client privilégié, Veuillez vous remercier pour votre séjour à l'Hôtel Leonardo Vienne. Nous apprécions vos commentaires. Nous sommes heureux que notre service était à votre satisfaction. Nous nous réjouissons de vous accueillir de retour à Leonardo Hotels. Cordialement.