Ratings based on 675 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2015
Every thing was good except the AC, fan is very weak, I checked 5 rooms , either u can't adjust the AC coz its automatic and not cooking , or adjustable but not cooling :(( Breakfast was good with variety , location is next to main train station& to main shopping street. Staff are very helpful and polite. Staff of restaurant were not nice.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gaggenau, Baden-Württemberg

sauberes zentral gelegenes Hote

Posted Aug 26, 2015
Zimmer hervorragend sauber. Allerdings lag Fitnessraum über unserem Zimmer. Bei Nutzung durch Dritte ab 7.00 h !!!! morgens starker Lärm. Frühstück mit guter Auswahl, allerdings ließ die Sauberkeit des Geschirrs oft zu wünschen übrig. Hotel liegt an sehr befahrener Straße. Bei geschlossenen Fenstern aber ertragbar. Personal am Empfang sehr freundlich. Service Personal im Frühstücksbereich hatte größtenteils nicht sehr viel Freude an ihrem Tun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Aug 23, 2015
When I say comfortable I mean good pillow good bed clean room no smell room colors and design. I say that because I'm now sleeping at NH Wien city hotel in the heart of mariahilf st ,where I really can't sleep in because the v bad pillow and bed quality . Leonardo hotel located at a square next to metro station and the station where u find 24h super market. Few big restaurants and small local fast food. Few miniutes walk to the biggest shopping street. Didn't take breakfast at the hotel but it looked amazing with v good variety. No wifi free wifi at this hotel and u can get it for 6€ per day. On the other hand u have fee computers at reception with fast internet connection and printer. People polite welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveler from LV

Close to shopping area

Posted Aug 9, 2015
Very small shower cabin. Internet not free and even if you pay for economy or business its very slow, 4 star hotel should have better internet options. In general hotel is OK I guess...
5 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth, UK

Great location & lovely hotel

Posted Aug 1, 2015
Pros: The size, decor and cleanliness of the room & bathroom. Friendliness of the staff and overall look of hotel.
Cons: Only thing to be aware of is that, although check out is 12pm, the housekeeping staff tried to come into our room while we were getting ready.
Location: Excellent location for main train/ underground station. Also shops & restaurants are nearby. Other landmarks are a bit of walk away or by underground.
This hotel was in a great location very close to main train station, Westbaunhoff, which is handy for the easy to use underground to easily get around this lovely City. The main shopping centre is right there with plenty of places to eat & drink. The room was a good size, really nicely decorated and very clean with tea/ coffee facilities and tv. All of the staff were very friendly and helpful. We didn't eat breakfast there but it looked good from what we could see. I would definitely recommend this hotel and would stay here again.
3 out of 5
by A verified traveler

Mediocre

Posted Jul 27, 2015
Hotel is clean. It is in a pretty good location if you like to walk to things. But, beware: the rooms are very small when you put 2 people in one. The bathroom is practically against the side of the bed. The hotel was very understaffed at times. Also, the price they advertise in their own paperwork onsite is astronomical, something like 330 Euros for the smallest double. We got it for 94 Euros a night on Expedia.
3 out of 5
Recommended
for Couples
by A verified traveler from Worms

Nettes Hotel, zentral gelegen

Posted Jul 12, 2015
Pros: Saubere Zimmer, tolles Frühstück und die Lage.
Cons: Check in sollte früher möglich sein - 15 Uhr ist zu spät.
Location: Das Hotel liegt 5 Min. vom Westbahnhof entfernt von dort aus kommt man mit der U-Bahn überall hin. Leider schließen Lokale, Biergärten um 23 Uhr.
Check in um15 Uhr sehr spät, wenn man morgens um 10 Uhr in Wien landet aber kein Problem die Koffer im Hotel zu deponieren. Personal nett doch leider fehlt es etwas an Informationen/Veranstaltungen die in Wien gerade passieren. Karten kaufen an der Rezeption nicht empfehlenswert für Schiffstouren auf der Donau und kombinierter Citytour, da hier der direkte Kontakt mit dem Veranstalter fehlt, falls wegen einer Veranstaltung - Touren ausfallen oder erst zu einem späteren Zeitpunkt stattfinden. Lieber besser direkt Vorort kaufen, erspart sehr viel Ärger und Enttäuschung und sparen tut man hier auch nichts. Das Hotel liegt sehr zentral neben dem Westbahnhof, von dort kommt man überall wirklich schnell hin. Zimmer sind sauber und schön, doch das Bad ist sehr klein und eng. Fön in der Schublade unter dem Waschtisch - etwas umständlich zu handhaben. Das Frühstück ist gut und sehr reichhaltig und das Personal sehr nett.
3 out of 5
by A verified traveler from orlando, FL

Nice hotel, not good service

Posted Jul 7, 2015
Location: To arrive to touristic area, walk 30 minutes
The hostess service is not so good, no free wifi, I don't recomend this hotel
Comment from Hotel Management
Jul 17, 2015 by Ebi, Hotel Management
Dear valued guest, Thank you for your valued feedback and that you are going to share your experience with other planners. Every comment means a lot to us and it is helping us to improve our services. We remain from Vienna With best regards
2 out of 5
by A verified traveler from bucharest

Posted Jul 2, 2015
Reception staff just incredible rude and unpolite for no reason. Very busy hotel and lack of coordination.
Comment from Hotel Management
Jul 17, 2015 by Ebi, Hotel Management
Dear Cristi Drive, Thank you for your valued feedback and that you are going to share your experience with other planners. Every comment from our guests means a lot to us and it is helping us to improve our services. We remain from Vienna With kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Ein sehr schönes modernes Hotel

Posted Jun 27, 2015
Pros: Sehr schöne Zimmer
Cons: Hotelpersonal sehr unfreundlich.Frühstücksraum sehr klein durch viele Reisegesellschaften.Keinen freien Wlan Zugang. Flur durch Türknallen sehr laut
Location: Das Hotel befindet sich wenige Meter vom Westbahnhof entfernt und somit ist man zu Fuß sehr schnell an der U-Bahn Station.
Bis auf das unfreundliche Personal, Wlan gegen Gebühr und das laute Türknallen durch zu stark eingestellte Türschließer war das Hotel Ok. Die Zimmer waren sehr schön und sauber