Ratings based on 1,603 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

good location fro subway and tram

Posted Feb 20, 2017
Location: Walking distance to centre past gorgeous buildings
slightly difficult to find at first, but well situated. Didn't use breakfast facilities as there are good cafes nearby.
Comment from Hotel Management
Feb 22, 2017 by josefshof, Hotel Management
Thank you very much Regards Elisabeth Mercure Josefshof
4 out of 5
Recommended
for Couples
by A verified traveler from UK

conveniently close to old vienna

Posted Feb 18, 2017
Pros: See above
Cons: See above
Location: Excellent restaurants nearby (luckily as no dinner available in the hotel!). The English Theatre is almost next door and provided good entertainment.
Very disappointed to discover that our room had no tea/coffee making facilities, so no early morning drink until we went down for breakfast. Despite a wide choice of flavoured teas in the dinning room there was no "English Breakfast" tea until we asked for it. The dining room and breakfast was minimal (i.e. continental style). No other meal is available in the hotel. The "double" bed was actually 2 single beds pushed together with 2 separate single douvets. Otherwise the hotel was clean and the staff were very friendly and helpful.
Comment from Hotel Management
Feb 20, 2017 by josefshof, Hotel Management
Dear Brian, Thank you for your comments. You get the tea and coffee facilities at the reception.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv

Nice hotel in great location

Posted Feb 13, 2017
Pros: It was very clean and quiet, and the front desk staff were great!!
Location: the hotel location is in the center and next to public transportation. you have everything nearby and you can get everywhere via public transportation
The location is just perfect!!! The hotel is next to sightseeing and the subway is 2 minutes walk. We had a room on the privilege area it was renovated and well designed
Comment from Hotel Management
Feb 13, 2017 by josefshof, Hotel Management
Thank you for your Rating, we are very happy about it
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Second stay at this hotel!

Posted Feb 6, 2017
Pros: Staff are welcoming and helpful. The rooms are clean and comfortable. The hotel is ideally situated down a quiet side street.
Cons: Nothing!!
Location: Eiles Cafe nearby is excellent for breakfast with great food and staff. Many landmark buildings and parks.
Second stay at this hotel. Location is very good. Easy access to transport if required although many major attractions and landmarks are within walking distance.
Comment from Hotel Management
Feb 9, 2017 by josefshof, Hotel Management
Dear Maria, thank you for your comments and thank you for choosing the Mercure Josefshof for your stay again Regards Elisabeth
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Jan 9, 2017
Good location and great amenities. Staffs were very courteous and helpful. Would recommend it to anyone.
Comment from Hotel Management
Feb 7, 2017 by josefshof, Hotel Management
Thank you very much
2 out of 5
by A verified traveler from St. Petersburg, FL

Not as expected

Posted Jan 4, 2017
Pros: The location was good
Cons: Modernize the rooms! Beige-yellow, peeling wallpaper, with yellow velvet curtains and yellowish hardwood floors and wooden furniture YUK. ART please!
Location: Christmas Market, Opera House, Elis Diner was terrific. Short walk to MuseumQuarter and old town.
We paid an additional 20 Euros per night for the upgraded room because it was supposed to be more spacious; I'd hate to think how small the other rooms are. We had one large piece of luggage and a backpack and the room felt cramped. The room was clean but VERY dated; peeling wallpaper, outdated furniture that could have worked had more attention been paid to other details in the room. I was expecting the Klimt inspired rooms that are shown on the website, but instead got something very uninspiring. The bathrooms were updated and the only nice feature in the room.
Comment from Hotel Management
Feb 7, 2017 by josefshof, Hotel Management
Dear Patty, thank you for your comments. I am sorry, that you Didi not like the interior. The rooms in Style of Klimt are the Privilege rooms. The Standard rooms are small. Regards Elisabeth
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Pros: Doris
Good hotel, we had a bit of a problem with a broken tap but Doris, the excellent receptionist moved us swiftly to another lovely room.
Comment from Hotel Management
Feb 7, 2017 by josefshof, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Nice, neat, characterful small hotel with excellent location. A great bargain.
Comment from Hotel Management
Feb 7, 2017 by josefshof, Hotel Management
thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Enjoyable Christmas stay

Posted Dec 31, 2016
The hotel is very centrally located and easily accessible by public transport. The underground U2 station and tram stop Rathouse are literally round the corner and takes 2 minutes to get there. Check in is very quick and hassle free. If your room is available you could check in earlier but you have to pay a supplement, which is fine since we arrived at 09.30am and were tired of the flight. We booked privilege rooms. They were good size, comfy mattresses and pillows. Bathroom was clean and you have a separate shower cabin. Fridge is restocked everyday with mineral water which is complimentary. The room comes with an espresso maker running with capsules which are replenished regularly. Cleaning service was regular and flawless. Breakfast is excellent but you have to pay extra for it. Loads of places to done around. All historic sites and museums are in walking distance of the hotel. We had a great stay and definitely I do recommend the hotel to all who want to have an amazing time in Vienna.
Comment from Hotel Management
Feb 9, 2017 by josefshof, Hotel Management
Dear Asen, thank you. We are happy, that you had a pleasant stay with us. Regards Elisabeth
3 out of 5
Recommended
for Everyone
by A verified traveler

Good central position.

Posted Dec 25, 2016
Good service but unexpected hidden costs. We thought breakfast was included in the cost when it wasn't. This coupled with Tourist tax and unexpected baggage cost by KLM made the city break much more expensive than expected. If I new this in advance I may have booked other options.
Comment from Hotel Management
Feb 7, 2017 by josefshof, Hotel Management
thank you