Terrace/patio

Reviews of NH Collection Wien Zentrum

4 out of 5
NH Collection Wien Zentrum
Mariahilfer Strasse 78, Vienna, Vienna

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 409 reviews" "
Rating 8 - Good. 126 out of 409 reviews" "
Rating 6 - Okay. 19 out of 409 reviews" "
Rating 4 - Poor. 7 out of 409 reviews" "
Rating 2 - Terrible. 3 out of 409 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Yumul De

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Location and the staff are the best about this hotel. Staff are very polite and professional. We felt at home and safe. Rooms are pretty big despite its located in europe. I left my apple watch and they reached out to me via email ASAP. They reply promptly to my emails. Shopping, restaurants and public transportation is just right outside the hotel. My family and I enjoyed our stay. We’ll definitely recommend to others.
Stayed 7 nights in Feb 2024
Response from Tomas Mojzis, Rooms Division Manager on Feb 27, 2024
Dear Karen Yumul De,thank you very much for taking your time to provide feedback.We highly appreciate your lovely comment about the location of the hotel and about the friendliness and high level of service provided by our employees.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best wishes

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - the rooms were amazing for the price! Didn't realise when we booked it was right off the main shopping street - but it didn't impact the stay and none of the noise carried!
Stayed 3 nights in Jan 2024
Response from Tomas Mojzis, Rooms Division Manager on Jan 31, 2024
Dear Mrs. Hannah,thank you very much for taking your time to provide feedback.We are glad that we could provide an extraordinary stay and we highly appreciate your lovely comment about the spacious rooms and the central location of the hotel.Hopefully we can welcome you back again soon.With best regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicola H. / General Manager on Dec 18, 2023
Dear uest,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that you enjoyed your time with us in general.We hope to have the chance to welcome you again one day and till then we remainwith best regards,

8/10 Good

stefano

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was fine, overall, but the TV channels didn't work, the A/C wasn't working, and I had to ask for the cleaners to clean the room. Also, the breakfast room is sub-par.
Stayed 4 nights in Oct 2023
Response from Tomas Mojzis, Rooms Division Manager on Oct 24, 2023
Dear Mr. Stefano,thank you very much for your stay with us.The A/C and heating is a central regulated system and it depends on the temperature outside if the whole hotel is on cooling or heating mode.We regret the circumstances with the housekeeping and your feedback will help us to improve our high quality standards in the future.Hopefully we can welcome you back again soon.With best wishes

6/10 Okay

Sandro

Traveled with family
5* für die grossartige Lage, U-bahn Station zu vielen Sehenswürdigkeiten direkt daneben, aber da hörts leider auch auf. Check-in lief sehr speditiv und unkompliziert. Gang zum Lift war etwas verwirrend, da die abgenutzten Wände, haufenweise Holz Paletten und kapputte flackernde Lichter eher an einen Gang fürs Personal vermuten liess.Zimmer war dann aber geräumig und bot viel Platz. Leider haben Ameisen dieselbe Erfahrung gemacht da sie uns jeden Tag im Bad begrüssten. Hotel Staff war nicht unfreundlich, aber eine Gastronomische Herzlichkeit wie sie in vielen Teilen der Welt gelebt wird war schlichtwrg inexistent. Oder gehört das doch zum Wiener "Flair" da diese Erfahrung in praktisch jedem Etaiblissment gemacht wurde?!
Stayed 4 nights in Oct 2023
Response from Tomas Mojzis, Rooms Division Manager on Oct 6, 2023
Sehr geehrter Herr Sandro,an erster Stelle würden wir uns gerne bei Ihnen für Ihre Reservierung und Ihren Aufenthalt bedanken.Es freut uns, dass Sie die besonders günstige Lage des Hotels erwähnen.Ihre konstruktive Kritik über die Gänge wird uns helfen sich weiterhin zu verbessern.Es tut uns leid, dass wir Ihnen nicht die erwartete Freundlichkeit geboten haben die uns normalerweise auszeichnet.Wir werden das Personal weiter schulen und interne Schritte einleiten um wieder das erhoffte Niveau zu erreichen.Wir würden uns freuen, wenn Sie uns eine Chance geben würden sich zu verbessern und wir hoffen, dass wir Sie wieder in unserem Hotel begrüßen dürfen.Mit besten Wünschen

8/10 Good

Sharon

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Tomas Mojzis, Rooms Division Manager on Oct 6, 2023
Dear Sharon,thank you very much for your ratings.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards

6/10 Okay

Leolit

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great location, dirty room.
1. The room we got had dirty walls and spiders coming out of the ceiling. Even after room cleaning service the toilet wasn't cleaned and there were spider webs on the ceiling. 2. Room cleaning service missed our room one day. 3. We asked for late check out (an extra 1 hour) and we were told no problem, but when we came to the room to get checked out they locked our key to the room (forgot that we asked late check out) and asked for extra payment for late check out even though they didn't say anything about extra cost when we asked for the late check out. 4. Breakfast was good but nothing you won't get at any other 4-5 star hotel, service at breakfast was good. 5. Location was the only feature of the hotel that was really great, possibly best Location in vienna.
Stayed 3 nights in Sep 2023
Response from Nicola H. / General Manager on Sep 29, 2023
Dear Leolit,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are glad to read that we have been able to be your perfect starting point to explore the City of Vienna!Nevertheless we are feeling deeply sorry that we were not able to provide you the same impressions in other areas and we want to forward you our sincerest apology for the insufficient cleanliness and the weak internally communication in regard to your late check out request. As both situations do not comply with our service promises we fully do understand your disappointment and please rest ensured that your feedback will be discussed internally to avoid any comparable situation in the future.As well we are feeling sorry, that we were not able to match your expectations in regard of our breakfast buffet, but please do not hesitate to forward us any kind of products or items you might have missed to give us the chance to understand your feedback even better and to enrich our service & offer in the best possible way.It would be our pleasure to have the chance to welcome you again one day to proof you that we are able to provide you the service you are expecting and may expect from us at any time and to refute the now gained impressions.With best regards,

10/10 Excellent

Mikhael miki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Your NH Collection Wien Zentrum Team on Sep 5, 2023
Dear Mikhael miki ,Thank you so much for your excellent rating, which makes us very proud!We are looking forward to welcoming you again and remain with best regards,

4/10 Poor

Kyle

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property location was great - in the middle of the city so very convenient. However, the property is on the older side and a bit run down. A/C wasn’t super strong so you might have issues during peak summer time (when we stayed). The hot water also suddenly went out one morning while we were showering. Someone from the maintenance team came & checked but was not able to figure it out. Ended up showering in an un-used room. Overall, wasn’t terrible but was not super positive either.
Stayed 3 nights in Aug 2023
Response from Your NH Collection Wien Zentrum Team on Aug 18, 2023
Dear Kyle,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that we were able to convince you of the provided location.Nevertheless we are feeling sorry for not having been able to match witch your expectations in regard to the A/C and we want to deeply apologize once again for the occurred malfunction of the water supply system in your room.We do understand your disappointment but we hope to have the chance to refute the now gained impressions during another stay of yours and to proof you that we are as well able to provide a perfect stay experience.With best regards,

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tomas Mojzis, Rooms Division Manager on Aug 9, 2023
Dear Sharon,thank you very much for your rating.It was a pleasure for us to be your host and hopefully we can welcome you back again soon.With best regards

8/10 Good

Ting Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff (e.g., Nadine) Great location Free drink if you do not require housekeeping for a day - Room and amenities are not the newest - Small stain on the bedsheets
Stayed 3 nights in Jul 2023
Response from Your NH Collection Wien Zentrum Team on Jul 5, 2023
Dear Ting Wai,Thank you very much for having chosen our hotel for your stay in Vienna and we are happy to read that you enjoyed the time with us and we want to thank you for having taken part in our environmental awareness program "Green Stay".As well please rest ensured that we will share your commendatory feedback about the received service with each and every team member and with Nadine in particular.We want to forward you as well our sincerest apology for the insufficient cleanliness you had to detect but we hope to have the chance to welcome you soon again!With best regards,

4/10 Poor

Justin

Disliked: Cleanliness, property conditions & facilities
Dirty old building. Floors in room were sticky, dirty with ants everywhere! Terrible
Stayed 1 night in Jun 2023
Response from Your NH Collection Wien Zentrum Team on Jun 30, 2023
Dear Justin,First of all we want to thank you very much for having chosen our hotel for your stay in Vienna but we are feeling sorry for not having been able to match with your expectations this time!Please be kindly informed that we are available 24/7 for your during your stay so please do not hesitate to contact us in case you are facing any kind of insufficient cleanliness or insects to give us the chance to have closer look onto the situation to remedy the unwelcome and not to our quality promise corresponding situation immediately!It would be our pleasure to welcome you again one day to refute the now gained impressions and to proof you that we are able to deliver the extra-ordinary service for which we are generally known for.With best regards,

10/10 Excellent

Amir Reza

Stayed 3 nights in May 2023
Response from Tomas Mojzis, Rooms Division Manager on Jun 2, 2023
Dear Amir Reza,thank you very much for taking your time to provide feedback.We are glad that we could provide an extraordinary stay and we highly appreciate your feedback.With best regards

8/10 Good

Riold

Stayed 3 nights in May 2023
Response from Tomas Mojzis, Rooms Division Manager on Jun 2, 2023
Dear Riold,thank you for your feedback.We are glad that we could provide an extraordinary stay and it would be a pleasure for us to be your host again.With best regards

10/10 Excellent

Nissan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a great hotel
The room is amazing and the hotel is in a good central place. The stuff were very kind to us. The downside was the light the was coming through the window after sunrise.
Stayed 3 nights in Apr 2023
Response from Your nH Collection Wien Zentrum Team on Apr 24, 2023
Dear Nissan,Thank you so much for having chosen our hotel for your stay in Vienna.We are very proud having provided you a nice stay experience by having convinced you of our hospitality service in particular and it would be our pleasure to welcome you soon again!With best regards,

10/10 Excellent

janet

Liked: Cleanliness, staff & service
Great area
Stayed 8 nights in Apr 2023
Response from Your nH collection Wien Zentrum Team on Apr 24, 2023
Dear janet,Thank you so much for your excellent feedback!We are very proud that you enjoyed staying with us and it would be our pleasure to welcome you (soon) again!With best regards,

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give special recognition to a young man, I believe by the name of Peter, blond hair with glasses. Who was EXCEPTIONALLY helpful and kind during my stay at this hotel. Not only was he attentive, but very helpful! This hotel is perfectly situated on a pedestrian street filled with shops and close to buses and other modes of transportation. In front is a McDonald’s and a grocery store, I mean you really can’t go wrong with that. The rooms are large and spacious, very clean, and uncluttered. The bed and the pillows were incredibly comfortable as well, I slept like an empress (no pun intended). Shower had great pressure and it was modern, aka I did not have to climb in lol Highly recommend this hotel!
Response from Tomas Mojzis, Rooms Division Manager on Mar 14, 2023
Dear Susana,thank you very much for taking your time to share your feedback.We are glad to read about your extraordinary stay in our hotel and we appreciate a lot your lovely comment about the hotel location, the comfort in the room and the equipment and especially the nice words about our employees and Peter.We will forward your comment to him and he will be very happy for sure.It was a pleasure for us to be your host and hopefully we can welcome you back again soon.With best wishes

10/10 Excellent

Mahmut Ayberk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with breakfast elevator traffic
Stayed 1 night in Mar 2023
Response from Tomas Mojzis, Rooms Division Manager on Mar 14, 2023
Dear Mahmut Ayberk,thank you very much for taking your time to provide feedback.We are glad that we could provide a very nice stay in our hotel and we are looking forward to welcome you back again soon.With best wishes

2/10 Terrible

NIKITA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude on check in. The actual check in took a long time and the rooms weren’t ready. When we asked if we could use a toilet after travelling they said no.. I’m actual fact they don’t have a properly reception area. We asked for our room to be cleaned one day and it wasn’t, the sheets weren’t even changed and they forgot towels. The air con wasn’t working and blowing out hot dusty air. Overall I don’t see how this is a 4 star hotel, it was terrible. The only good thing it’s got going for it was it’s location.
Stayed 3 nights in Mar 2023
Response from Tomas Mojzis, Rooms Division Manager on Mar 21, 2023
Dear Nikita,thank you very much for taking your time to provide feedback.We are feeling deeply sorry that you gained you the impression to be treated in an unwelcome way. As a feedback like this does not comply with our high service standards and our hospitality service for which we were generally known and appreciated for, please rest ensured that the described situation will be analyzed internally and necessary steps taken accordingly.Please accept our sincerely apologize regarding not provided cleaning service on one day. This is for sure not the high quality standard which we are trying to achieve every day.The A/C is working with a central system and it will be turned on only if a certain temperature is reached outside during a certain period of time.The bed sheets are changed every third day or upon request and the towels only if they are not hanging as we are a sustainable company and trying to avoid to pollute the environment unnecessary.As we can do it better for sure, we hope you will give us a chance to improve and that we can welcome you back again in our hotel to be your host.With best wishes

10/10 Excellent

Tal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel in a good location
amazing stay, helpful staff, convenient parking. clean and spacious.
Stayed 2 nights in Feb 2023
Response from Tomas Mojzis, Rooms Division Manager on Feb 28, 2023
Dear Tal,thank you very much for taking your time to provide feedback.We are glad to read about your extraordinary stay in our hotel and we appreciate a lot your lovely comment about the friendliness of our employees, cleanliness and spacious rooms.Hopefully we can welcome you back again soonWith best regards

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast at the hotel was great
Stayed 13 nights in Feb 2023
Response from Tomas Mojzis, Rooms Division Manager on Feb 28, 2023
Dear Jorge,thank you very much for taking your time to share your feedback.We are delighted to read about your extraordinary stay and we are thankful for your lovely comment about the breakfast in our hotel.It was a pleasure for us to be your host and we are looking forward to welcome you back again soon.With best regards

10/10 Excellent

Valerio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Tomas Mojzis, Rooms Division Manager on Mar 6, 2023
Dear Valerio,thank you very much for takin your time to provide feedback.It was a pleasure for us to be your host and we are looking forward to welcome you back in our hotel.With best wishes

10/10 Excellent

Shlomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Location is just great! In the middle of Mariahilfer and 10 steps from a U3 station where you can take a direct 5 min train to the Stephansplatz. Very clean, always smells good, the room was modern and pretty large, the guys in the reception were super nice and helpful!
Stayed 4 nights in Dec 2022
Response from Tomas Mojzis, Rooms Division Manager on Dec 27, 2022
Dear Shlomi,thank you very much for your feedback.We are glad that we could provide a truly memorable stay in our property and we are thankful that you particularly mentioned the location, the cleanliness, the spacious rooms and of course the courtesy and high quality of service provided by our employees.Hopefully we can welcome you back again soon.With best wishes

10/10 Excellent

MOSHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 4 nights in Dec 2022
Response from Tomas Mojzis, Rooms Division Manager on Dec 23, 2022
Dear Moshe,thank you very much for taking your time to provide feedback.We are glad that we could fulfill all you expectations and wishes and we are looking forward to welcome you back again soon.With best regards

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Tomas Mojzis, Rooms Division Manager on Dec 16, 2022
Dear Laura,we are glad that we could provide an extraordinary stay in our hotel and are looking forward to welcome you back again soon.With best wishes

8/10 Good

Noori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the markets, but the price is higher than previous years, as well as the car garage
Response from Tomas Mojzis, Rooms Division Manager on Dec 7, 2022
Dear Noori,thank you very much for taking your time to provide feedback.We are glad that we could provide again a very nice stay.Hopefully we can welcome you back again soon.With best wishes

10/10 Excellent

ASAF

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Tomas Mojzis, Rooms Division Manager on Dec 3, 2022
Dear ASAF,thank you for your kind feedback.We are glad that we could fulfill all your expectations and wishes and we are looking forward to welcome you back again soon.

10/10 Excellent

Moran

Stayed 3 nights in Nov 2022
Response from Tomas Mojzis, Rooms Division Manager on Dec 6, 2023
Dear Moran,thank you very much for your ratings.It was a pleasure for us to be your host and we are looking forward to welcome you back soon.With best regardsTomas MojzisRooms Division Manager

10/10 Excellent

MARY, Cumberland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The NH Collection rocks. Large rooms with places to sit, work and store luggage. It’s modern and fresh.
Stayed 3 nights in Nov 2022
Response from Tomas Mojzis, Rooms Division Manager on Nov 17, 2022
Dear Mary,thank you very much for taking your time to provide feedback.We are glad to read that we could provide an extraordinary stay in our hotel and we appreciate a lot your lovely comment.Hopefully we can welcome you back again soon.With best regards

10/10 Excellent

Natasha Vishal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Good for family staying.
Stayed 4 nights in Oct 2022
Response from Tomas Mojzis, Rooms Division Manager on Oct 30, 2022
Dear Mrs. Vishal,thank you very much for taking your time to provide feedback.We are glad that we could fulfill all your expectations and wishes and we are looking forward to welcome you back again soon.With best wishesTomas MojzisRooms Division Manager

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value
Stayed 3 nights in Oct 2022
Response from Tomas Mojzis, Rooms Division Manager on Oct 9, 2022
Dear David,thank you very much for your feedback.We are glad that we could provide a very nice stay in our hotel and we are looking forward to welcome you back again soon.With best wishes

10/10 Excellent

moTi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Tomas Mojzis, Rooms Division Manager on Oct 9, 2022
Dear moTi,thank you very much for your feedback.We are glad that we could fulfill all your wishes and expectations and are looking forward to welcome you back again soon.With best regards

10/10 Excellent

Eldad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Tomas Mojzis, Rooms Division Manager on Sep 4, 2022
Dear Eldad,thank you very much for taking your time to provide feedback.We are glad that we could provide a extraordinary stay and we are looking forward to welcome you back again soon.With best regards

10/10 Excellent

Geryes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מיקום מושלם מלון 100%
Stayed 4 nights in Aug 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location were absolutely perfect; super friendly and helpful staff, and a location that was in the middle of everything.
Stayed 7 nights in Jul 2022
Response from Tomas Mojzis, Rooms Division Manager on Jul 25, 2022
Dear David, thank you very much for taking your time to provide feedback. We are glad that we could provide an extraordinary stay in our hotel and we appreciate a lot your comment regarding the location and the friendliness of our employees. We are looking forward to welcome you back again in our hotel one day. With best wishes

8/10 Good

Asmaa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Location is superb hotel was fine but the daily cleaning was terrible
Stayed 6 nights in Jul 2022
Response from Tomas Mojzis, Rooms Division Manager on Jul 25, 2022
Dear Asmaa, thank you very much for your feedback. We appreciate a lot your lovely comment regarding the location of our hotel. We sincerely apologize that we could not fulfill the expectations regarding the daily cleaning and we will do our best to improve our high quality standards. We hope you will give us a chance to improve and hopefully we can welcome you back again our hotel. With best regards Tomas Mojzis Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Front desk service was excellent. Room was perfect. Location on a busy pedestrian shopping street turned out to be a good choice. Would be very good as a first landing spot if you were just arriving in Europe.
Stayed 2 nights in Jul 2022
Response from Tomas Mojzis, Rooms Division Manager on Jul 25, 2022
Dear Anonymous, thank you very much for taking your time to provide feedback. It was a pleasure for us to be your host and we are glad that we could fulfill all your expectations and wishes. We are looking forward to welcome you back again soon. With best regards

8/10 Good

MORDECHAI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, room and breakfast. Shall to renew the carpets
Stayed 1 night in Jun 2022
Response from Tomas Mojzis, Cluster Rooms Division Manager on Jun 20, 2022
Dear Mr. Mordechai, thank you very much for taking your time to share your feedback. We are glad that you enjoyed the breakfast and the room and the location. We appreciate your constructive feedback regarding the carpets which will help us to improve. We are looking forward to welcome you back again soon. With best regards Tomas Mojzis Rooms Division Manager

10/10 Excellent

Stanimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place’s condition is really nice. You get a free drink if you do not seek housekeeping service. The staff was very attentive to requests. The hotel is located on a busy shopping street. Depending on your preference that may good or bad. However, there are many shopping and dining options around, if you do not feel like going downtown. There is a metro station right next to the hotel, which makes it easy to travel to different parts of the city within minutes. Overall, for a person who is visiting Vienna for a few days and wants to explore the city, this place is a perfect solution as a stay. Great value for money, for sure.
Stayed 2 nights in Jun 2022
Response from Tomas Mojzis, Rooms Division Manager on Jun 12, 2022
Dear Stanimir, thank you very much for taking your time to share your feedback. We are glad that we could provide an extraordinary stay and we are delighted that you particularly mentioned the high level of service, the location of the hotel and we are happy about your comment regarding the environmental service. We are looking forward to welcome you back again. With best regards Tomas Mojzis Rooms Division Manager

10/10 Excellent

Eli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was wonderful !! I recommend this hotel. Great location, very good service 👍
Stayed 4 nights in May 2022
Response from Tomas Mojzis, Rooms Division Manager on Jun 10, 2022
Dear Eli, we are glad to read about your extraordinary stay in our hotel and we hope, we can welcome you back again soon. With best regards Tomas Mojzis Rooms Division Manager

8/10 Good

doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but can be perfect
The hotel is in a great location and the service of the staff is excellent. The hotel is very clean and the rooms are large. There is one problem with the hotel and it is very important and that is that the curtains in the room are not enough and there is light in the room when the sun goes out
Stayed 3 nights in May 2022
Response from Tomas Mojzis, Rooms Division Manager on Jun 10, 2022
Dear Doron, thank you very much for taking your time to share your feedback. We are glad to read about your stay in our hotel and we are delighted that you particularly mentioned the high level of service, the cleanliness and the spacious rooms. We appreciate a lot your constructive feedback regarding the lights which will help us to improve. We are looking forward to welcome you back again soon. With best wishes Tomas Mojzis Rooms Division Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and efficient. We arrived ~ 10 am after an overnight flight from US. Our room was not quite ready but we were allowed to check in 45 minutes later! Also, my initial reservation was for 3 people but 1 could not travel at last minute. Since I booked & prepaid through Expedia , hotel could not adjust my rate accordingly. However, they did "comp" us the breakfast- which was excellent! Also, location, location, location! This location is great for shopping, dining and catching the U.
Stayed 2 nights in Apr 2022
Response from Tomas Mojzis, Rooms Division Manager on Jun 12, 2022
Dear Michelle, thank you very much for taking your time to provide feedback. We are glad that you enjoyed your stay in our hotel and we are thankful for your lovely comment regarding the high level of service and the location. We hope we can welcome you back again in our hotel in the near future. With best wishes Tomas Mojzis Rooms Division Manager

10/10 Excellent

Maxim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern hotel in perfect location
Great hotel in perfect location. The family room was big and bright. The stuff very nice and helpful. The breakfest was excellent, though very little variety each day
Stayed 5 nights in May 2022
Response from Tomas Mojzis, Rooms Division Manager on Jun 12, 2022
Dear Maxim, thank you very much for taking your time to provide feedback. It was a pleasure for us to be your host and we are looking forward to welcome you back again soon. With best wishes Tomas Mojzis Rooms Division Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay - big room, fantastic breakfast and located close to transport links
Stayed 5 nights in May 2022
Response from Tomas Mojzis, Rooms Division Manager on May 17, 2022
Dear Victoria, thank you for taking your time to provide feedback. It was a pleasure for us to be your host and to provide an extraordinary feeling in our property. We are looking forward to welcome you back again soon. With best regards Tomas Mojzis Rooms Division Manager

10/10 Excellent

Jade

Stayed 1 night in Mar 2022

10/10 Excellent

Nira

Stayed 3 nights in Mar 2022
Response from Tomas Mojzis, Cluster Rooms Division Manager on Mar 24, 2022
Dear Nira, thank you very much for your feedback. We are glad that we could provide an extraordinary stay and we are looking forward to welcome you back again in the near future. With best wishes Tomas Mojzis Cluster Rooms Division Manager

8/10 Good

Dina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
great experience
The hotel is excellent, very good mattress. The room is large and spacious.
Stayed 4 nights in Nov 2021
Response from Tomas Mojzis, Cluster Rooms Division Manager on Nov 16, 2021
Dear Dina, thank you very much for taking your time to provide feedback. We are delighted that we could provide an extraordinary stay and it was a pleasure for us to be your host during your visit in Vienna. We hope we can welcome you back again in the near future. With best regards Tomas Mojzis Cluster Rooms Division Manager

10/10 Excellent

Ido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a wonderful hotel
Our premium room was very spacious, new, clean, and quiet, except for an occasional short disturbing thump sound when the AC turned itself off (I'm a light sleeper so it woke me up sometimes). The hotel is very close (10 seconds walk) to the U3 station, so it was very easy to get from the hotel to anywhere in the city. The service was very charming - They printed our covid test results and ordered us a taxi to the airport when we checked out. The breakfast selection is very wide and good, although I find it a bit overpriced (we didn't book it in advance, and adding it during our stay in one of the days cost 24 Euro pp).
Stayed 4 nights in Nov 2021
Response from Tomas Mojzis, Cluster Rooms Division Manager on Nov 16, 2021
Dear Ido, thank you very much for taking your time to provide feedback. We are glad that we could fulfill all your expectations and wishes and we appreciate a lot your lovely comment regarding the spacious room, the location of the hotel and the high level of service. During your next stay we can only recommend to add the breakfast directly to the room rate as the price is better than directly in the hotel. We are looking forward to welcome you back again soon. With best regards Tomas Mojzis Cluster Rooms Division Manager

10/10 Excellent

Avi, Raanana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and friendly of the staff, assisting with any requirement and recommendation I didn't like the fact that most of the staff not wearing masks during their work, although it is written that while entering the lift each one must wearing a mask .
Stayed 2 nights in Nov 2021
Response from Tomas Mojzis, Cluster Rooms Division Manager on Nov 16, 2021
Dear Avi, thank you very much for taking your time to provide feedback. We appreciate a lot your lovely comment about the friendliness of the employees. The current regulations from the Austrian government are not forcing to wear a mask in the hotel for the employees or guest as far as they can show the 2G approve. The information regarding the face mask is just a recommendation to wear a mask to provide more safety during your stay. We are looking forward to welcome you back in the near future. With best regards Tomas Mojzis Cluster Rooms Division Manager

8/10 Good

Miklos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021