Dear Edward,Thank you for sharing your experience with us.It's wonderful to hear that you appreciated the size and facilities of our suites, which are designed for both comfort and convenience. We’re also pleased to know that the cleanliness and the overall condition of our hotel met your 100% satisfaction. Your kind words regarding our service are greatly valued, and our team takes pride in ensuring a welcoming environment for all our guests.We look forward to the opportunity to welcome you back for another stay with us.Kind regards,Markus Koller, Cluster General Manager

Dear Raul,It was a pleasure to receive your kind review of your stay with us.It's fantastic to hear how friendly and helpful you found our team; our staff always strives to provide the best service possible. We're delighted that you felt well-assisted and that our efforts contributed to your positive stay.We would be delighted to welcome you back.Best wishes,Markus Koller, Cluster General Manager

Dear Ashish,Thank you for your review.We're glad to hear that you found our rooms to be clean. Our team takes great pride in maintaining the highest standards of cleanliness for our guests' comfort. Regarding the breakfast variety, we appreciate your feedback and it's important to us. Please know that we continually strive to offer a hearty buffet breakfast and we will revisit our breakfast offer to ensure a variety of choices that appeal to our guests' tastes. We understand parking can be tight, and we want to remind future guests that our parking is available upon availability and that there are height restrictions to be considered.We hope to see you again on your next visit to Vienna. With very best wishes,Markus Koller, Cluster General Manager

Dear Juris,We appreciate this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us.Thanks for acknowledging our high standards of service and cleanliness.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Markus Koller, Cluster General Manager

Dear Rick,Thank you for providing us with your feedback.We're thrilled to hear that you found our hotel to be a great place and that you were satisfied with the comfort and condition of our hotel. Our team takes great pride in offering well-appointed suites and maintaining a high standard of cleanliness. We also appreciate your feedback regarding the oversight under the sofa bed. We are attentive to all areas of our guest suites and will reinforce our housekeeping protocols to ensure every corner is attended to.We hope to see you again on your next visit to Vienna. With very best wishes,Markus Koller, Cluster General Manager

Dear Huei-Ching. Thank you for taking the time to share your experience with us.We're delighted to hear that the proximity to the subway station and the quality of our breakfast met your expectations and added value to your stay. It's also great to know that our family suite provided ample space and comfort for your visit.Regarding the elevators, we apologize for any inconvenience this may have caused. While our building is equipped with two elevators to ensure accessibility, we understand that maintenance issues can arise and regret any disruption this may have created during your time with us. Our team is dedicated to maintaining all facilities to prevent such occurrences.We hope to see you again on your next visit to Vienna. With very best wishes for the New Year!Markus Koller, Cluster General Manager

Dear Esther,Thank you for taking the time to review your experience with us.We are delighted to hear that the concept of our suites and their amenities caught your attention. Our team strives to provide a comfortable experience with features like air conditioning that can be individually regulated, a cozy bar with a wide selection of drinks, and a kitchenette in our newly renovated Junior Suites to welcome families. We regret to hear about the issues you encountered during your stay. It's concerning to learn about the mineral water in your suite; please rest assured that we uphold the highest standards of hygiene and guest service. The inconvenience caused by the absence of a room key and the parking policy is not reflective of the seamless experience we aim to offer. We also understand that the setup of the additional bed did not meet your expectations, and we apologize for any misunderstanding regarding the suite allocation. Our team is committed to ensuring that every guest feels valued and cared for, and your comments will be used to evaluate and improve our guest experience.We hope to see you again.Best wishes for 2024,Markus Koller, Cluster General Manager

Sehr geehrter Kevin,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt in unserem Haus zufrieden waren, so etwas lesen wir mit Freuden.Freundliche Grüße und ein frohes neues Jahr!Markus Koller, Cluster General Manager

Dear Harold,Thank you for providing us with your feedback.We're glad to hear that the convenience of our location and the cleanliness of our rooms met your expectations. It's wonderful that the proximity to the metro and local dining options like Mochi Ramen Bar added to the enjoyment of your stay.We regret to hear that the temperature in the room was not entirely comfortable for you. While our air conditioning can be regulated individually, we understand that preferences vary, and we apologize if this aspect did not meet your comfort level. Regarding your feedback on the bed and pillows, we take great care in offering allergy-free pillows and a selection of different bed sizes for our guests' comfort. We are sorry to hear that these did not provide you with the restful sleep you anticipated. We value all guest feedback and will review your comments with our team to ensure our standards are consistently met.We hope to see you again on your next visit to Vienna. With very best wishes for the coming year, 2024!Markus Koller, Cluster General Manager

Dear Elizabeth,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to seeing you again.Kind regards,Markus Koller, Cluster General Manager

Dear Ahmed,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,Markus Koller, Cluster General Manager

Dear Antigoni,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und dass Sie einen netten und unkomplizierten Aufenthalt bei uns hatten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Alles Gute und ein herzliches Dankeschön für Ihren Besuch!Markus Koller, Cluster General Manager

Dear Guest,Thank you for sharing your review.We are concerned to hear about your experience with our reception staff. We pride ourselves on our staff's professionalism and attentiveness, and it's disappointing to hear that this was not reflected in your interaction. Rest assured, we will address this internally to ensure it remains an isolated incident.Additionally, our housekeeping standards are of utmost importance, and we regret any oversight in preparing your suite. While we do not have a record of the specific circumstances you mentioned, we take all guest feedback seriously and will look into the matter to ensure that our service quality remains consistent and reliable.We hope you will return in the future. All the best,

Dear Osman Zeki,Thank you for such a positive review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Dear Lissa,Thank you for your feedback.We're delighted that the spaciousness of our suites added comfort to your family's stay, and it's great to know our bathroom amenities met your expectations. Our team is always on hand to offer assistance and we're glad our concierge service was helpful in enhancing your visit. It's wonderful that our location and proximity to the subway contributed positively to your experience, providing convenient access to the city.We understand that the separate toilet layout was not ideal for you, and we appreciate your understanding of the design choices made for our suites.Thank you again for recommending our hotel to other travellers, as your satisfaction is our highest reward.We hope to welcome you back for another great experience in the future.Best wishes,

Dear Thomas,We are grateful for this kind review about your recent stay.We're thrilled to hear you found great value during your stay and appreciated the modernity and cleanliness of our establishment.We would be delighted to welcome you back.Take care,Markus Koller, Cluster General Manager

Dear Geoffrey,Thank you for such a positive rating.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Markus Koller, Cluster General Manager

Dear Jackie,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Sehr geehrte Valentine,vielen Dank für Ihren Kommentar.Wir bedauern es sehr, dass unser Hotel Ihre Erwartungen nicht ganz erfüllt hat. Wir würden uns sehr über ein ausführliches Feedback von Ihnen freuen, damit wir unseren Service weiter verbessern können.Hoffentlich können wir Sie bei einem zukünftigen Besuch von unserem Service überzeugen.Freundliche Grüße,Markus Koller, Cluster General Manager

Sehr geehrter Herr,vielen Dank für Ihr Feedback.Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt in unserem Aparthotel rundum zufrieden waren.Mit freundlichen GrüßenMarkus Koller, Cluster General Manager

Dear Yong,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Sehr geehrte Diana,vielen Dank für Ihre positive Bewertung!Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt in unserem Aparthotel rundum zufrieden waren und dass bei Ihrem Aufenthalt keine Wünsche offen geblieben sind.Wir hoffen, Sie bald wieder bei uns begrüßen zu können.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Sehr geehrter Christopher,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt bei uns sehr zufrieden waren, so etwas lesen wir mit Freuden.Wir hoffen, Sie bald wieder einmal bei uns empfangen zu dürfen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Dear Wendy,Thank you for taking a moment to review your experience.We are delighted to hear that you found our suite spacious, clean, and well-equipped with the necessary amenities. It's great to know that you appreciated our convenient location near the metro station, making it easy for you to explore the city.We hope to welcome you back to our apartment in the future.Best regards,Markus Koller, Cluster General Manager

Dear Seung,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Markus Koller, Cluster General Manager

Dear Sumi,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Dear Amedeo,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,Markus Koller, Cluster General Manager

Dear Kamilla,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Dear Jin,Thank you for such a positive rating.It's a pleasure to know how much you enjoyed your stay and found it comfortable; your feedback is a reward and incentive for our team to continue upholding our high standards.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Markus Koller, Cluster General Manager

Dear Jose,Thank you for sharing your feedback.We are very sorry not to have been able to meet your expectations.We would certainly like to learn more about that in a private message.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Markus Koller, Cluster General Manager

Dear Guest,We appreciate that you have shared your positive feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back.Kind regards,Markus Koller, Cluster General Manager

Dear Gary,We are grateful for this kind review about your recent stay.We are delighted to hear that you enjoyed our spacious suites and found our location convenient for accessing public transport. Our proximity to the Vorgartenstraße Underground Station indeed makes it easy for our guests to explore Vienna and its attractions.Once again, thank you for your kind words and positive feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

Dear Om,Thank you for such a positive review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,We are pleased that you appreciated the high standards and quality service which we strive to uphold.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,Thank you for sharing your opinion after your recent stay.We are disappointed to learn about your experience with our staff. We strive to provide excellent service to all our guests, and we apologize for any inconvenience you may have faced during your stay.We hope to have the opportunity to welcome you back in the future for a more positive experience. Kind regards,Markus Koller, Cluster General Manager

Dear Meir,We appreciate that you took the time to share your feedback.It is a pleasure to know how much you enjoyed your stay and found it comfortable; your feedback is a reward and incentive for our team to continue upholding our high standards.It would be a pleasure to welcome you again.Best regards,Markus Koller, Cluster General Manager

Dear RobbieThank you for taking the time to share your experience with us.We are thrilled to hear that you enjoyed our buffet breakfast and that you appreciated the high standards and comfort of our suites, as well as the amenities provided. We strive to offer a pleasant stay for all our guests.While we do our best to accommodate early check-in requests, it is subject to availability and cannot always be guaranteed. We appreciate your understanding and hope this did not affect your overall experience at our apartments.We look forward to welcoming you back in the future. Kind regards,Markus Koller, Cluster General Manager

Dear Imad,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Estimado Juan,Apreciamos que dedicara unos minutos para compartir su experiencia.Nos alegra saber que encontró nuestro hotel cómodo y con una buena relación calidad-precio. Apreciamos sus amables palabras sobre nuestro personal, especialmente en el restaurante. En cuanto al estacionamiento, entendemos que el costo puede ser un inconveniente, pero ofrecemos tarifas competitivas en comparación con otros hoteles de la zona. Lamentamos si los ascensores no estuvieron a la altura de sus expectativas y nos gustaría informarle que estamos trabajando en mejoras continuas en nuestras instalaciones.Nos despedimos cordialmente,

Dear Lorraine,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant time with us and appreciate your valuable feedback.We look forward to seeing you again in the future. Best wishes,Markus Koller, Cluster General Manager

Dear Anton,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We would be delighted to welcome you back.Take care,Markus Koller, Cluster General Manager

Dear John,We are grateful for this kind review about your recent stay.It's a pleasure to know how much you enjoyed your stay and found it comfortable; your feedback is a reward and incentive for our team to continue upholding our high standards.We appreciate your mention of our close proximity to public transport. Hopefully this helped you get around the city.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Markus Koller, Cluster General Manager

Dear Per,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,Thank you for this excellent review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Markus Koller, Cluster General Manager

Dear Camille,Thanks for taking the time to share your experience with us.We regret to learn about the issue you encountered with the WiFi connection during your stay. We understand how important a stable internet connection is for our guests, and we strive to provide the best possible service. We will look into this issue and work on improving our WiFi connectivity to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards,Markus Koller, Cluster General Manager

Dear Naela,Thank you for taking the time to share your experience with us.We are glad you chose to stay with us.However, we regret to hear of your concern regarding the air conditioning and our team's service and apologise for any inconvenience. While we understand the frustration this may have caused, our reception team are unable to attend to any issues in this regard and would need to wait for our maintenance team to arrive in the morning. We appreciate your understanding and, rest assured, your comments have been shared with our maintenance team for investigation to ensure the comfort of our guests going forwards.Regarding the breakfast buffet, we strive to provide a variety of options to cater to all our guests, including children, so we are sorry to hear we did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our breakfast offerings.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Markus Koller, Cluster General Manager

Dear Ariel,We appreciate that you took the time to leave a review.We are delighted that you had a pleasant experience during your stay with us.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Markus Koller, Cluster General Manager

Dear Marek,We appreciate that you took the time to share your feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Markus Koller, Cluster General Manager