Ratings based on 208 Verified Reviews

4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location to the main areas of Vienna

Posted Oct 13, 2016
Pros: everything
Location: as above
Weather was cold and wet but we made the most of it
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2016
Easy to approach staff and happy to tell you about there city and where to find things.
Comment from Hotel Management
Oct 5, 2016 by Norbert Frank, Rooms Division Manager, Hotel Management
Dear guest! We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, Australia

Reasonable quality hotel very convenient to centre

Posted Sep 27, 2016
Pros: Convenience to centre
Reasonable quality with friendly staff and comfortable rooms as would be expected from this hotel chain. Breakfast a bit over priced. Hotel is located 5 - 10 mins walk from main tourist area of Vienna (Altstadt) and is also walkable from Vienna (Mitte) station (10 mins) which is served by direct express train from the airport. (Note this is not the Hauptbahnhof - Main Station for international trains - that is reached by taxi or the underground).
Comment from Hotel Management
Oct 5, 2016 by Norbert Frank, Hotel Management
Dear Peter! We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
4 out of 5
Recommended
for Couples
by A verified traveler

Good hotel if you can get it for the right price

Posted May 16, 2016
Pros: Great room and bathroom
Cons: Nothing from the hotel
Location: 5-10 minutes walk to the city, 2 mins walk to underground station,
Good standard of hotel with very pleasant and helpful staff. The room is of excellent standard but the heating is fixed, so it was too warm so had to open the window - and get traffic noise. It is a short walk to the city and few minutes from the Underground - but there is very little in the immediate vicinity like bars and restaurants. I would stay again at the right price - around 80euros
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Ideal hotel for city break

Posted Apr 12, 2016
Stayed here for a 2 night city break last week. Good location next to the Danube canal within walking distance of city centre sights. Modern room and facilities and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Apr 10, 2016
Pleasant Hotel in good location. Great variety of Breakfast food.
2 out of 5
by A verified traveler from F

Tiny room, a long way from city center.

Posted Jan 5, 2016
Cheap fixtures, broken sink, hairs/snot in toilet. Uncomfortable bed and pillows. Definitely not 4-star worthy.
Comment from Hotel Management
Jan 15, 2016 by Guest Relation Manager, Hotel Management
Dear guest, Thank you very much for taking time and writing us a review concerning your last stay in our Novotel Wien City. I am terribly sorry that our service did not meet your expectations. Please allow me to express my sincere apologies for the caused inconveniences. I will forward you feedback to the responsible persons and we will take steps to avoid future occurrences. Please rest assured that your feedback will not stay unnoticed. Once again I am very sorry for the inconveniences. Kind regards, Magdalena Chudzik, BA Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Upminster, UK

Great hotel close to centre

Posted Sep 22, 2015
Pros: The hotel restaurant provided a great selection of gluten-free breads, had gluten-free menu choices, and cooked other dishes avoiding gluten.
Location: Situated between Prater and Central Vienna, most places are walking distance. We visited Belvedere, Cathedral, Freud museum, Cafe Landtman, Prater etc
Great value hotel, with pleasant and polite staff.
Comment from Hotel Management
Sep 25, 2015 by h6154-gr@accor.com, Hotel Management
Dear guest, Thank you very much for taking time and sharing your experiences concerning your last stay at our Novotel Wien City. It is always a pleasure to receive positive feedback. Once again thank you very much. We are looking forward welcoming you soon again. Kind regards, Magdalena Chudzik, BA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2015
The staff were excellent. The hotel is quiet and noise from other rooms is well insulated.
Comment from Hotel Management
Sep 16, 2015 by h6154-gr@accor.com, Hotel Management
Dear guest, Thank you very much for taking time and sharing your experiences concerning your last stay at our Novotel Wien City. It is always a pleasure to receive positive feedback. Once again thank you very much. We are looking forward welcoming you soon again. Kind regards, Magdalena Chudzik, BA Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bahrain

Nice and good Hotel near the river (kanal)

Posted Sep 2, 2015
It is a good 4 star hotel, good place, good staff, good resturant for the lunch & the dinner, ... But there is a miner negative issues on the hotel : 1- Breakfast : doesn't have wide and good range of food. 2- No seimming pool. 3- No steam room. 4- No body cream (lotion). 5- only one shampoo & one gel per a day for all family?!?!?! 6- only one cream soap for all your stay for all family?!?! 7- No bath tube in our room?!?!?!
Comment from Hotel Management
Sep 25, 2015 by h6154-gr@accor.com, Hotel Management
Dear guest, Thank you very much for taking time and sharing your experiences concerning your last stay at our Novotel Wien City. It is always a pleasure to receive positive feedback. Once again thank you very much. We are looking forward welcoming you soon again. Kind regards, Magdalena Chudzik, BA