Pillowtop beds, desk, free WiFi, bed sheets

Reviews of Urban Rooms Rathaus - Self Check-In

3 out of 5
Urban Rooms Rathaus - Self Check-In
Ebendorferstraße 10, Vienna, Vienna

Reviews

8.2

Very Good

Rating 10 - Excellent. 85 out of 252 reviews" "
Rating 8 - Good. 114 out of 252 reviews" "
Rating 6 - Okay. 40 out of 252 reviews" "
Rating 4 - Poor. 9 out of 252 reviews" "
Rating 2 - Terrible. 4 out of 252 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Levon

Traveled with partner
Stayed 4 nights in Nov 2023

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
It was like sleeping at Diesney World!
Stayed 2 nights in Nov 2023

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

RUKIYE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Sehir merkezine biraz uzak gibi gorunuyordu fakat gezilecek yerlere ve toplu tasimaya mesafesi fazla uzak sayilmazdi. Yuruyerek heryere gittik biz cocugumuz olmasina ragmen. Self check inden endise etmistik ama hicbir sorun yasamadik. Asansoru biraz eski korkutucuydu aam yine sorun yasamadik. Oda bekledigimizden genisti ve temizlik iyiydi. Kahve makinasi vardi o da guzel bir detaydi. Biraz daha yakin olsa surekli tercih edilebilecek biryerdi. Yine de genel itibariyle memnun kaldik
Stayed 3 nights in Sep 2023

10/10 Excellent

Seetharaman

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Hotel Pension Residenz on Aug 27, 2023
Hello,Thank you for your feedback and we are glad that your stay with us met your expectations.Best regards,

6/10 Okay

Emil

Disliked: Staff & service, property conditions & facilities
Bad
Stayed 2 nights in Aug 2023
Response from Pension Residenz Team on Aug 27, 2023
Hello,Thank you for your opinion, it is very important to us, it is the only way we can improve the quality of our services.Best regards

10/10 Excellent

Jarrin, Otterville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Did not see or speak to a single staff member. Our stay was pleasant being so close to the film festival and clean.
Stayed 1 night in Jul 2023
Response from Riess City Team on Jul 29, 2023
Hello,We are very happy that we could give you a good stay in a unique city and we welcome you back soon!Best regards,

2/10 Terrible

rakitha

Stayed 1 night in May 2023

10/10 Excellent

Andrea

Stayed 1 night in Oct 2022

2/10 Terrible

Maarten

Business traveler
I was charged the price of a double room, but I got the same size of bed and room as other guests with a single person booking.
Stayed 3 nights in Sep 2022

8/10 Good

Vladimir, Maple

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was rarely at the desk, communication is very poor. However the process, after you know it, is straight forward.
Stayed 4 nights in Aug 2022

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is pleasant and helpful
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very quiet, bed was comfortable, room was spacious, breakfast was good. Location not too far from U-Bahn.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and customer service.
Stayed 4 nights in May 2022

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to the city hall, there are plenty of restaurants around the hotel and its a nice walk to the center. The stuffs was very kind and helpful. The breakfast was good as well.
Stayed 2 nights in May 2022

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find right in heart if University and close to Museums. My daughter and I loved it. There was Film Festival on when we were in Vienna and it was steps away from hotel.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very close to all touristy places, accessible to all means of transportation. Staff Martin is very helpful and approachable. The facade of the building is like one of those old heritage buildings, the foyer, stairwell and lift is in the old ages; but our room was clean. Highly recommend it.
Stayed 1 night in Aug 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Staff are very helpful and friendly. Room was small.
Stayed 5 nights in Jun 2019
Response from Kellner Sabine on Jul 9, 2019
Dear guest, We are pleased to your positive feedback, thank you and see you next time. regards Pension Residenz

2/10 Terrible

michael

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away - be warned
First impressions are 'what a dump' and it doesn't get any better. The lift isn't much bigger than a dumb waiter and has to serve 5 floors! Old woodwork everywhere as crying out for a lick of paint. Reception is a little serving hatch on the second floor. The breakfast is presented in a shoe box of a room and doubles as an exit corridor for rooms on the mezzanine level which means doors opening all the time. The person serving breakfast keeps the buffet topped up from an adjoining room with an open door so you can watch the dishwasher wash the dishes. The only hot food was boiled eggs which went cold very quickly. Coffee was also lukewarm. Bedroom furniture all looked like it had come from a charity shop. Pillows, mattresses and duvets all looked dodgy. The only good thing about this place is its location.
Stayed 5 nights in Dec 2018

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice and quiet area. It's easy to use metro. It's walkable to city center.
Stayed 3 nights in Oct 2018

6/10 Okay

Gaetano, Colombia

Liked: Staff & service
The staff is very friendly, the neighborhood is beautiful and close to attractions. Is in the city center. The building, rooms and furniture are very old.
Stayed 2 nights in Oct 2018

8/10 Good

Paul, SW UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for centre of town. Lovely old building bit tired in places but plenty of character. Lovely breakfast and very helpful and friendly staff. Reasonably priced. Would recommend if want to save money for tours and operas ?!
Stayed 3 nights in Oct 2018

8/10 Good

Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities
great location, old fashion decor, avoid breakfast
Great location, lovely old fashioned decor. Bed ok, could definitely improved, and I would have appreciated a double bed option. very very poor breakfast, not even the basics.. so disappointing actually. Being in a city with such a strong coffee culture, being offered hot water and Nescafe on the side felt totally wrong.. despite it was included in the stay we had breakfast there only first day, then went for a better one in one of the cafes around. Shame.
Stayed 2 nights in Oct 2018

6/10 Okay

Roy, New Zealand

Liked: Cleanliness, staff & service
Did not like location. So difficult to locate and not close to train station. Einstein's bar and bistro nearby a blessing.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great staff, older room
Super friendly and helpful staff. Breakfast is nice. Hotel is spread around various rooms in the building so it can be a little confusing, rooms and decor are a little old, great if you want to get into the atmosphere of the historic city center. Warning: the shower temperature varies widely very quickly, so you could get a cold shock, or worse, burned.
Stayed 3 nights in Oct 2018

10/10 Excellent

Emily, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to visit Vienna with my friend and we checked in September 24. It is a nice, small, quiet hotel. We had breakfast included during our stay and there was a nice variety of food and drink options. The keeper at the office is very nice and informative. He was there when we had questions and was able to tell us the best places to visit/how to get around locally. Overall it was a great stay. Our room had AC and mini fridge. The fridge we did not need but the AC definitely was by me. Good place to stay for two people, not sure about big groups of people or a big family.
Stayed 2 nights in Sep 2018

10/10 Excellent

Catherine, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old building, centrally located, delicious breakfast. Host was very courteous and helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with even larger bathroom. Very clean! Great location, in Rathaus district, and easy connections to public transport. The only negative was figuring out where the the office was for checking in.
Stayed 4 nights in Aug 2018

8/10 Good

Laviv

Liked: Cleanliness, staff & service, room comfort
Pros: 1. Value for money 2. Location is down town, central, close to all tourist sites (e.g., old inner city, museums, city hall, parks etc) 3. I asked for a bath in the bathroom and got it. 4. The elderly gentleman at reception was more than helpful. Cons: 1. listing any cons is trivial for the amount you pay.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Wolfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roy, Prague

Liked: Cleanliness, staff & service
Location, location
Clean, nice hotel with great location in the inner city. The staff is really friendly and helpful.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
Great service from the front desk! Fabulous location! Will definitely recommend.
Stayed 1 night in Nov 2017
Thank you very much for your kind words and the recommendation! It was our pleasure to have you stay at our place and hope you will visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location - comfortable stay with great staff
great location - comfortable stay with great staff - totally enjoyable
Stayed 2 nights in Aug 2017

8/10 Good

Dion, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, authentic, small, off-the-beaten-track
If you're looking for an authentic, 100-year-old, gorgeous building with cage elevator that's one a quiet street, stay here. Room was comfortable and basic.
Stayed 3 nights in Aug 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Charming old building, kept very nice and clean. Very friendly staff. Nice breakfast. Great location, near a busy tram & subway stop, so one could go anywhere in town.
Stayed 2 nights in May 2017

8/10 Good

les, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rezidenz
Breakfast adequate. Helpful staff. Large room. So a good reasonably priced accommodation within walking distance of tourist sights.
Stayed 2 nights in Jun 2017

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Very nice room Convenient to all major museums

10/10 Excellent

Gabrijela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very very nice and helpful, hotel is interresting because of its Furniture, location, I was very satified.

6/10 Okay

UK traveller, Wales

Liked: Cleanliness, staff & service
Excellent if you want a reasonable B&B
Great location, very traditional feel, old staircase, stone steps etc. Feels like you are transported back to 30's Vienna, which I thought was great. Rooms OK but nothing exciting, B &B feel as opposed to Hotel. Breakfast basic, there is a good cafe 200 yards away. Clean and tidy if you want an I expensive stay close to the centre. Manager very helpful. Overall fine.

6/10 Okay

Dave C., Maine

Liked: Staff & service
Great location, modest hotel
This hotel is located just outside the center, but near the university, city hall and within walking distance of the museum quarter. The hotel itself is a series of room located on several floors. It seemed clean, but it was shopworn and modest...whether to choose it depends on how important location and the relatively low price are to you.

10/10 Excellent

Shella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a visit to the University
The hotel was in a great location for a conference at the University of Vienna, but it's also convenient to the U for trips to other areas. The reception staff were very friendly and helpful. Breakfast was convenient and very good.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything in city center.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort