Posted Jan 6, 2017
Hotel room clean and comfortable. Bed could have been better. Room nice and quiet, free minibar. Room service menu awful, surprised to see it was exactly the same as dinner menu. Very poor choice, badly cooked and very overpriced. Burger and Chips, one soup and roll nearly 40 euros, including room delivery charge. No English channels on TV, Not much good over Xmas when everything is closed for 3 days. movies to rent at 12 euros but bad selection. Breakfast staff very pleasant. But getting the feeling this hotel is being run on a shoe string. Very disappointing.
Comment from Hotel Management
Jan 9, 2017 by Catherine A., Hotel Management
Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us, therefore we thank your for your positive feedback about the cleanliness as well as how comfortable and quiet your hotel room was. At the same time I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize for the service provided and assure you that I have personally followed-up with the relevant managers to look into this matter accordingly.
I hope that we will have another opportunity to welcome you back and to show you that we can make it right.
With best regards,
Your Radisson Blu Style Team