Ratings based on 255 Verified Reviews

4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Relatively new hotel with easy access to subway

Posted Apr 15, 2017
Pros: Relatively close to underground station Small shopping centre nearby 15-20 away from city centre Cons: Wifi password expired in 2 days No door in bathroom area
Comment from Hotel Management
Apr 20, 2017 by roomz, Hotel Management
Dear David, thank you so much for sharing your impressions! We are delighted to read that you absolutely appreciate the wonderful location of our hotel! We would like to thank you for your comment concerning the internet. We set great value upon safety regarding the internet usage, therefore the password has to be entered again. We offer rooms with a bathroom door – please let our reservations team know if you prefer one of these rooms. We are looking forward to your next stay! With kind regards, your roomz-team
3 out of 5
Recommended
for Everyone
by A verified traveler from Manchester UK

Great apart from breakfast

Posted Mar 11, 2017
Not the quality of the food, I hasten to add, which is OK, if not wonderful: it's the cost, which is fifteen euros - yes, for a pretty basic buffet which should cost five or six euros. Breakfast used to be included in the price of the room. Not any more. We decided to go elsewhere to eat, which isn't what I'd choose to do first thing. Shame really. I used to like this place.
Comment from Hotel Management
Mar 20, 2017 by roomz, Hotel Management
Dear Hugh, thank you for taking your time to share your impressions! The price of our all you can eat breakfast buffet is below average in Vienna and we offer a wide selection of cereals and cold cuts, cheese, egg & sausage dishes, homemade pancakes, fresh juices, smoked salmon, homemade spreads and much more. We regret that this huge selection did not meet your expectations. Thank you for your comment concerning the breakfast, which was not included in your room. We would like to inform you that this depends on the platform, which you have made your reservation through. Of course you can book your room directly with us the next time and we can book your breakfast in advance! We hope you had a safe trip home! Kind regards, your roomz-team
2 out of 5
by A verified traveler from warrington

nice hotel facilities rubbish, paying top money,

Posted Feb 5, 2017
Pros: clean and comfy rooms.
Cons: better facilities.
Location: nice
no coffee or tea in the rooms unless you pay 10 euro a day, no mini bar,paying top money, is not acceptable. booked for 2 people, they said no, you must pay more if any1 stays with you.
Comment from Hotel Management
Feb 13, 2017 by roomz, Hotel Management
Dear Nino, thank you for your comment! We are happy that you were satisfied with our wonderful location and our clean and comfortable rooms! We are sorry to hear that you have missed a minibar in your room. Please be reminded that we are a Budget Design Hotel and not classified as a four star hotel. We would like to offer our guests the best price-performance-ratio and therefore we don’t provide expendable services by default. Also we would like to inform you that we have got a 24 hours bar, which most of our guests absolutely appreciate. Thank you for your comment concerning the second person in the singleroom. Please understand that doublerooms cost more than singlerooms, as there are more consumables offered and the room is bigger. Be assured, that we set great value upon your opinion and that we work hard to deliver an exceptional guest experience. We hope you had a safe trip home and that we can welcome you soon again at the roomz! Kind regards from vienna, your roomz-team
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Hotel Room

Posted Feb 4, 2017
Location: Close to underground, handy for getting into city centre.
The beds were a bit uncomfortable, also the mattress slid apart when moving with partner in opposite side. Also no coffee making facilities in room.
Comment from Hotel Management
Mar 6, 2017 by roomz-Team, Hotel Management
Dear Derek, Thank you so much for taking your time to share your impressions! We are happy to read that you appreciate the great location of our hotel! We regret that you were not fully satisfied with our beds. Please do not hesitate to contact our reception staff with concerns like this, so that we get the possibility to react during the stay, so we could have fixed your bed! Also we would like to inform you that we offer business packages, which include amongst other benefits coffee- and tea facilities. Please let our reservations team know in your next booking if you would like to add this upgrade! We hope you had a safe trip home and we are looking forward to your next stay! Kind regards, Your roomz-team
5 out of 5
Recommended
for Everyone
by A verified traveler from huddersfield

Great hotel and staff

Posted Jan 23, 2017
Pros: Location
Location: Gasometer across the street
We went to a concert at the very nearby Gasometer,less than 5 minutes walk,literally across the street.Very easy to get from the airport,S7 train to Mitte and then U3 to Gasometer,left out of the station,cross the road,1st left and the hotel is about 200 yards away.Great reception staff and the hotel is very similar to a Premier Inn in England.You could easily use this as a base for the centre of Vienna and use the U-bahn.Recommended.
Comment from Hotel Management
Feb 1, 2017 by roomz, Hotel Management
Dear michael, Thank you so much for taking your time to share your impressions! We are happy to read that you appreciate our wonderful location! We are looking forward to your next stay! Kind regards, your roomz-team
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel

Posted Dec 27, 2016
Nice and awesome area. Will stay again. Close to a metro and a grocery store by the metro.
Comment from Hotel Management
Jan 4, 2017 by roomz Hotels, Hotel Management
Dear Randy, We would like to thank you very much for your comment! We are delighted to read that you appreciate the location of our hotel and that your total stay was a success! We are looking forward to your next stay! Kind regards from Vienna, your roomz-Team
5 out of 5
by Marko

A pleasant experience in Vienna

Posted Dec 22, 2016 on Hotels
A good hotel with friendly staff, decent sized rooms and a great walk in shower. Room was well cleaned and it faced the main street, where we had free parking. We'd only like 1 extra chair in the room (2 chairs total) and it would've been perfect. The area is pretty nice too, it's a quiet neighbourhood, the hotel is located a couple of minutes from the subway station, shopping centre Gasometer etc.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Marko, we would like to thank you very much for the comment you posted regarding your recent stay at the roomz Vienna. It is a pleasure to read that your overall experience was a success! We also want to thank you for your advice concerning the second chair. A spacious room design is import to us – that is why we decided to have only one chair in the room. This way our guests have way more free space! We appreciate your opinion, because this helps us to perceive the hotel from the perspective of our guests. We hope to welcome you again soon at the roomz! Kind regards, your roomz-team
1 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Lieber Gast, vielen Dank für Ihre Bewertung. Schade, dass Sie uns nicht besser bewertet haben.Sehr gerne würden wir uns direkt mit Ihnen in Verbindung setzen. Da die Bewertung allerdings anonym abgegeben wurde, ist dies von unserer Seite leider nicht möglich. Wenn Sie möchten, können Sie uns gerne kontaktieren, um persönlich über Ihre Verbesserungsvorschläge zu sprechen. Mit herzlichen Grüßen, Ihr roomz-Team
4 out of 5
by A verified traveler

A fine hotel and ticks all the boxes.

Posted Nov 18, 2016 on Hotels
A 10 minute trip on the metro brought you straight into the city. So pretty central.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito

Very good value for money.

Posted Oct 6, 2016
Pros: Very good value for money. My room and bathroom were very clean and comfortable. Very close to subway station.
Cons: For me and the length of my stay everything was perfect.
Location: Very close to subway station. And to a shopping mall to do groceries and pharmacy.
Comment from Hotel Management
Oct 8, 2016 by roomz, Hotel Management
Dear Juan, we would like to thank you very much for the comment you posted here regarding your recent stay at the roomz vienna. It is a pleasure to read that your overall experience was a success! We will forward your positive feedback to our staff in order to maintain a great service. We hope to welcome you again soon! With kind regards, your roomz-team