Ratings based on 2,482 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

well located

Posted Jan 20, 2017
Pros: easy access to public transportation; breakfast ample & well handled;
Location: nothing to do "next door", but with the U-Station very closed by no hassle to get around;
not my first visit & certainly not my last; well run & pleasant staff;
Comment from Hotel Management
Jan 23, 2017 by Sabine, Hotel Management
Dear Star Inn Guest, thank you for choosing our Hotel during your recent visits to Vienna! Thank you too for your wonderful review specially regarding our breakfast and our staff, we were all delighted to read your compliments! We will be delighted to welcome you soon again . Many greetings from Vienna your star inn host team
4 out of 5
by Jovana

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Sehr geehrter Star Inn Gast, sehr geehrte Jovana, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Star Inn Hotel Wien Schönbrunn, by Comfort die Zeit genommen haben, unser Hotel zu bewerten . Zufriedene Gäste sind unser Ziel und somit unsere größte Motivation. Wir hoffen Sie bald wieder bei Star Inn begrüßen zu können und verbleiben mit herzlichen Grüßen aus Wien Ihr Star Inn Gastgeber Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Ro

A really nice place to stay

Posted Nov 19, 2016 on Ebookers
I really enjoyed my experience at Star Inn. Warm atmosphere,welcoming staff and lovely food. It was delightful! I would go back anytime.
Comment from Hotel Management
Nov 21, 2016 by sabine, Hotel Management
Dear Star Inn Guest, dear Mimi, thank you very much for your visit and your value to the hotel. It's great to know, that everything was right for you and you had a good time by us. We always strive to offer our guests the best services and your feedback shows us that we were on the right way. We are looking forward to welcome you in our hotel soon again, until we remain with kindly regards the Star Inn Hotel Wien Schönbrunn, by Comfort Team
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for your visit and your value to the hotel. It's great to know, that everything was right for you and you had a good time by us. We always strive to offer our guests the best services and your feedback shows us that we were on the right track. Greetings from Vienna your star inn host team
4 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Star Inn Guest, thank you for choosing our hotel and for sharing your feedback regarding your stay at the Star Inn Hotel Wien Schönbrunn, by Comfort. It is always a pleasure to receive positive feedback. We are looking forward to welcome you again at our Hotel or at any one of our Star Inn Hotels in Europe. Greetings from Vienna the Team Star Inn Hotel Wien Schönbrunn, by Comfort
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Decent experience for reasonable pricr

Posted Oct 10, 2016
Location: Schoenbrunn Palace is 20 minutes away by walk, highly recommended
Business room: clean and large. Bathroom was clean. No tea, coffee, kettle in the room. Pillows were too flat, had to ask for extra one. They said you need to come down to pick it up that is a bit not polite. No carpets in the room throughout, which I would have preferred. I haven't tried the breakfast as it was too pricey at 13 Euros per person. There is a Spar market right at the same building that is perfect! Also conveniently located just opposite the underground station.
Comment from Hotel Management
Oct 11, 2016 by Your Star Inn host team, Hotel Management
Dear Alex, thank you for staying at the Star Inn Hotel Wien Schönbrunn, by Comfort during your recent visit to Vienna! Thank you too for the detailed feedback about your stay. Our Team was very happy to read your nice comments regarding our business rooms. The location is a big plus point for us and appreciated by most guests! As a 3-star Hotel we provide the basic requirements of todays travellers - best quality at good value for money. We do appreciate the suggestions our guests make and implement new ideas to improve quality but it is not always possible to meet personal and subjective requirements of all guests. We hope your travels were nice and will be happy to welcome you in any one of Star Inn Hotels once again! Sincerely, your Star Inn host team
5 out of 5
by A verified traveler

Posted Oct 2, 2016 on Hotels
It's a nice hotel what the hotel lacks the staff make up for in service Across the road is the railway station that gets you everywhere there are no tea or coffee facilities in your room you have to buy it down stairs make sure you check with the hotel prior to commiting to stay that your room has or has no balcony my undertsanding was we had a balcony we did not. breakfast is expensive that's your call Other than that it is a 2 -3 day maximum hotel stay There is no need for the hotel to reply you are well aware of this Thank you the stay was fine
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Dear Star Inn guest, thank you for staying at the Star Inn Hotel Wien Schönbrunn, by Comfort during your recent visit to Vienna! Thank you too for your valuation. We can not confirm balcony rooms because we have a very limited number of balcony rooms unfortunately. We're very sorry that we have it not notified to you and apologize for it. Our services are limited, such as room service or coffee/tea makers in the room. But in the lobby is a coffee machine where you can get around the clock hot water free of charge. As a 3-star Hotel we provide the basic requirements of todays travellers - best quality at good value for money. We do appreciate the suggestions our guests make and implement new ideas to improve quality but it is not always possible to meet personal and subjective requirements of all guests. We hope your travels were nice and will be happy to welcome you in any one of Star Inn Hotels once again! Sincerely, your Star Inn host team
5 out of 5
by A verified traveler

Posted Oct 1, 2016 on Hotels
All was great except it did not have in room coffee and tea
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear Star Inn Guest, we very much appreciate your comments regarding your stay at the Star Inn Hotel Wien Schönbrunn, cy Comfort. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service We are a 3-star hotel, therefore our services are limited, such as room service or coffee/tea makers in the room. But in the lobby is a coffee machine where you can get around the clock hot water free of charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely your Star Inn host team
2 out of 5
by A verified traveler from Brantford

3 nights in Vienna

Posted Oct 1, 2016 on Hotels
staff not helpful, poor location, bad pillows
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to tell us about your experience at the Star Inn Hotel Wien Schönbrunn, by Comfort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Star Inn, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your Star Inn host team
5 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
A very nice and clean hotel close to all the sites of Vienna. The room was very clean and the staff very curtious and helpful. A delightful stay in Vienna.
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Star Inn Guest, thank you very much for taking the time to describe your impressions regarding your stay at Star Inn Hotel Wien Schönbrunn, by Comfort. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive valuation. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Star Inn host team