Ratings based on 510 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Pietermaritzburg, South Africa

Great location and close to train station.

Posted Apr 16, 2018
Pros: Perfect location. Well priced. Loved the adjoining lounge so I could catch up on work emails and watch TV without keeping my wife awake.
Cons: The couch in the adjoining lounge was far too small and looked lost in such a nice big room.The towels were small and need to be upgraded.
Location: Perfect location for walking to Vienna's attractions, palaces, galleries etc. Within 10 minutes walk of the main train station where the CAT stops.
Vienna has always been on our bucket list due to the number of palaces, museums and of course the many shows. The city is clean, the people are relaxed and friendly. The timing of our visit was probably a month too early as the buds of the trees and bushes were just starting to open and I can only imagine how pretty Vienna must be in spring / early summer with higher temperatures.
Comment from Hotel Management
Apr 18, 2018 by Your Starlight Team., Hotel Management
Dear customer, we thank you lots for your excellent rating! We are always happy to hear and know that our clients feel good in our homely hotel... and could enjoy the beautiful city sightseeings of Vienna :-) We are sorry that the couch was too small for you, we have different room categories and also different couch sizes. we hope to may welcome you in our Starlight Hotel in the future again! Wish you all the best and looking forward to hear from you!
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Next to Stadpark

Posted Mar 8, 2018
Hotel is quiet and comfortable. The bed, couch, and bathroom were what you would expect. We had an issue with no hot water for 2 full days, there was construction, but it was annoying. We tried out the breakfast. You do have to pay and it was NOT worth it. Breakfast was just a continental which most hotels include in the booking. This place has a breakfast included option, but it isn't any better pricing. Save you money, go into town to eat. Another option is a grocery store behind the hotel a block away. We went there and picked up some coffee and pasteries for breakfast. The room had a microwave, but no coffee or tea. Which was weird since there were coffee cups and glassware. We didn't bother asking because of the convenience of better quality at the grocery store. The hotel is across the street from Stadpark which is large with a few iconic statues around it. City center is a 10-20min walk from the hotel or if you prefer the underground is in Stadpark. Overall it is a nice hotel with great staff and good location. I would stay again if I wanted to be in that location. I would book this place if intend to use this place to sleep and shower. It was not a place I would call relaxing, but it did the job to be comfortable enough.
Comment from Hotel Management
Apr 10, 2018 by Your Starlight Team,, Hotel Management
Dear Tony, Many thanks for your nice rating. We are pleased to hear that you liked the room completely. We are extremely sorry that an unexpected technical problem had occurred. We did not expect that to happen, unfortunately, despite our usual precautions, time has always played a big role.Our breakfast is the 4 star hotel level, the selection and price are well adapted. We also serve the freshly prepared dishes (such as fried egg, hemendex ...) if from clients desired. The staff is also happy to provide you with further wishes - Coffee or water heater in the room .... if requested. We are extremely happy about your personal evaluation. We hope you will give us the chance to prove our 4 star standard in your future again, dear Mister Tony :-) Sending you our best regards from Vienna,
5 out of 5
by A verified traveler

Great stay!

Posted Jan 11, 2018 on Hotels
The staff was very helpful and professional. We think this hotel is wonderful and plan to stay there again.
Comment from Hotel Management
Jan 23, 2018 by Isabel , Hotel Management
Dear Tanya, Thank you so much for your friendly words regarding your stay in the Starlight Suiten Hotel. It is a pleasure to hear that you felt comfortable with us and had a good time here! Please come back soon and we wish you all the best! Greetings from Vienna
3 out of 5
by A verified traveler from Brisbane

Not as advertised

Posted Dec 22, 2017
Ths is a mixed review. The staff were outstanding, the breakfast was a brilliant hot and cold buffet, the location was fantastic and the reception area was lovely, but our room looked nothing like the photos or the description on Expedia. The photos show a hotel that is renovated and our room type was described as a family suite with 1 king bed and 2 x singles. The photos on Expedia made it look lovely and it wasn’t cheap! We got a shabby room that looked old, it was big but had little or no facilities. No tea or coffee facilities and the air conditioning didn’t work properly, it was boiling hot all the time so we had to turn it off. Our so called king bed looked like two single beds pushed together, my husbands feet hung off the bed. The two single beds were two old fold away beds pushed together that took up the entire lounge room. The old foldaways were really disappointing. We had an expectation based on the advertising that was not met. If the description had stated two single beds pushed together and two fold away beds, then I would not have booked this hotel. When I am travelling with my children I am very particular about where we stay and the bedding. I thought paying over $350 AUD a night would secure us a decent room. This hotel is not 4 stars and is overpriced.
Comment from Hotel Management
Jan 12, 2018 by Isabel, Hotel Management
Dear Kim, I am really sorry that we could mmet your expactions and that you felt not comfortable with us, except with our staff. We will work on the description of our hotel so something like this will not happen again! I hope you could still enjoy your time in Vienna!
3 out of 5
by A verified traveler from wiesbaden, germany

Last night traveling Vienna & Budapest

Posted Dec 9, 2017
This hotel is very nice looking - spacious rooms. It’s location was next to a metro station. The staff was very nice and friendly. Our first problem was the rooms were extra warm - we turned off the heat and still had to sleep with the windows open in December. Couple that with being near a busy intersection - outside noises were loud. Also we informed the hotel we would arrive late (they were very understanding) But when we went to get snack & drink from Mini bar - no bottle opener was in our room - when I called front desk- apparently no room has one - and they asked me to come to the front desk to open bottle! I travel a lot and want less issues when staying overnight.
Comment from Hotel Management
Dec 14, 2017 by Isabel , Hotel Management
Dear Guest, First of all we want to thank you for your reservation and of course for taking the time to write a review about it. I would like to apologize for all experienced issues and we will do what we can to improve in these areas. Regarding the heating our technical collague is working on this issue. And concerning the bottle opener, I will pass this on to our mangement but at the moment we do really not have any in the rooms and if there is just one staff member at the reception they are not allowed to leave the reception, so they have to ask you to come down. Of course I could understand your side in this case and as I said we will do all we can to improve. Still we hope you give us the chance to welcome you back in our hotel. All the best
4 out of 5
by Sten

Posted Nov 24, 2017 on Hotels
Weekend break with Strauss and Mozart
Comment from Hotel Management
Nov 28, 2017 by Assistant Manager, Hotel Management
Dear guest, we are happy that you have enjoyed your stay at our hotel. We are looking forward to welcome you back. Best regards Reception
5 out of 5
by ALEX

so we intend recommend this hotel to our friends

Posted Nov 22, 2017 on Hotels
very good location. staff excellent - was very friendly. breakfast was better than we wait of continental breakfast.
Comment from Hotel Management
Nov 28, 2017 by Assistant Manager, Hotel Management
Dear guest, thank you very much. We are happy that you have enjoyed your stay at our hotel. We are looking forward to welcome you back soon. Best regards Starlight Suiten Hotel Team
4 out of 5
by Francisco Jose

Posted Nov 22, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Assistant Manager, Hotel Management
Dear Francisco, Thank you for your booking and for your stay in the Starlight Suiten Hotel. We hope you had a great time with us and could enjoy our lovely city! We hope you are coming back soon! All the best and a nice christmas time! Isabel Fiedler
5 out of 5
by Pelin

Posted Nov 14, 2017 on Hotels
Comment from Hotel Management
Dec 21, 2017 by Assistant Manager, Hotel Management
Dear Guest! Thank you for leaving such a nice review. The entire team is happy to hear that you enjoyed your stay with us. It would be a pleasure for us to welcome you again here at the Starlight Suiten Hotel! Have a great day! Kind regards, Sarah Wiener Reception
5 out of 5
Recommended
for Everyone
by A verified traveler from Egypt

Perfect

Posted Nov 12, 2017
Everything was perfect, location, staff, a very comfortable room, very clean and 40 square meters which is rare in Europe!
Comment from Hotel Management
Nov 13, 2017 by Isabel Fiedler, Hotel Management
Dear Momen, First of all thank you very much for staying with us. It is such a pleasure to her that you felt great in our Hotel and enjoyed us and our facilities. We also appreciate your mention about our big rooms because this is really not the vienna Standard. Thank you for your notice. We hope you come back to us as soon as you come to Vienna. All the best Isabel Fiedler Hotel Manager