Ratings based on 1,260 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunningdale UK

Great Hotel in the centre of everything

Posted May 19, 2017
Pros: Brilliant, well trained and friendly staff. We loved the novel experience of a free bar in our room, unlike the rip off prices you normally experience
Cons: I am not certain the Hotel can do much to raise their game.
Location: The Hotel is bang in the centre of the city, everything was within easy reach eg; the Spanish riding school was just 250 metres away from the Hotel.
Very good Hotel, Brilliant well trained staff. Located in the centre of Vienna within easy reach of all the key sites and palaces we wanted to visit. The choice and quality of the self service breakfast bar was really good. My wife had a great massage from a very skilled expert and felt really refreshed afterwards. We also had the delightful experience of ordering and enjoying an afternoon high tea - not something you would expect from a German Hotel. The waiter was fully trained on each of the wide variety of tea strains offer he had to offer.
Comment from Hotel Management
May 22, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Brendan, many thanks for taking the time to comment on your stay with us at Steigenberger Hotel Herrenhof. Is is a pleasure to read that you had such a wonderful stay and that all our services fulfilled your expectations - especially our Tea Time with well trained teamasters. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
4 out of 5
Recommended
for Families
by A verified traveler from London

Good location and friendly staff

Posted May 17, 2017
Pros: Location and staff.
Pros: It's located in the centre, but still quiet. Staff are all very polite and friendly. Cons: Whole decor looks rather old. Funny choice of colour in carpet, curtains, etc. Also not much veggie in the breakfast buffet.
Comment from Hotel Management
May 18, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear EM, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Herrenhof. We are happy to read that you liked the central but quiet location and the services. We are sorry that you did not like the decor of our hotel and that the choice at the breakfast buffet did not satisfied your expectations entirely. We hope to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent hotel close to major tourist attractions

Posted May 13, 2017
Pros: Location and service
Location: (see above)
The room was comfortable and large. The service was great.
Comment from Hotel Management
May 15, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear guest, many thanks for staying with us at Steigenberger Hotel Herrenhof and for taking the time to comment on your stay with us. We are happy to read that you enjoyed the central location and the offered services of our property. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Perfect hotel in the perfect location!

Posted May 12, 2017
The hotel is absolutly beautiful and situated in the perfect location. It sits right in the heart of Vienna meaning everything is accessible and easy to get to! The staff are fantastic, so friendly and so helpful. i would highly recommend this hotel and can't wait to return.
Comment from Hotel Management
May 15, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Paul, thank you very much for choosing the Steigenberger Hotel Herrenhof and for sharing your experiences and pictures. We are plaesed to read that you had a wonderful time in Vienna and that all our services satisfied your expectations. Of course we will share your feedback with the entire team. We would be delighted to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Beautiful hotel in perfect location. Loved staying with my daughter and visiting all of the famous sites just steps away. Also right next to the underground rail which was very convenient. Staff was first rate and always helpful.
Comment from Hotel Management
May 9, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear guest, thank you very much for staying at Steigenberger Hotel Herrenhof and for sharing your feedback. We are pleased to read that you enjoyed your stay with us and that you liked the central location and the offered services. We will share your feedback with the entire team. We are looking forward to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Older style smaller hotel in central Vienna

Posted Apr 27, 2017
Pros: Location, 1/2 block to the underground metro, although I took it only to get there.
Cons: Later check out can be better.
Location: Restaurants, outdoor seatings in the busy square. Many brand names stores.
Initially hard to find on a smaller street. Once you know how to walk back, then there are many attractions to explore. Walking distance to the Jewish Museum. No need for taxi to many places. Near St. Peter Church.
4 out of 5
Recommended
for Couples
by A verified traveler

Pleasant hotel in good central location.

Posted Apr 19, 2017
Pros: Nice quiet hotel very convenient for underground and sightseeing.
Cons: Staff supervision.
Location: Handy for Grand Central Café for an indulgent breakfast. Short walk to cathedral, Hoffburg, Albertina and cafes and bars.
Reception staff pleasant and helpful. Bar and breakfast prices double those outside the hotel. There were plenty of cafes around so it didn't matter. On arrival and going up to our room on 4th floor, the lift reached the 2nd floor a male member of staff got in and took the lift back to reception where we had started without a word! We thought it rude. One day our room was only part cleaned but at least we had towels so didn''t complain.
Comment from Hotel Management
Apr 20, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear guest, thank you very much for choosing the Steigenberger Hotel Herrenhof and for sharing your feedback with us. We are pleased to read that you enjoyed the central location of our property with easy access to the public transportation network. As an alternative to the buffet breakfast we also offer individual breakfast at the Herrenhof bar. We are terrible sorry for the inconveniences caused and assure you that this does not meet our standards. We already forwarded the mentioned issues to the departments and intensified their trainings. We hope to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from London, EU

high quality centrally located hotel

Posted Apr 14, 2017
Pros: Hard to beat central location, also very quiet very high quality fixtures, furnishings etc
Cons: Staff could be a little friendlier
Location: very central so only a few minutes walk to opera house, concert halls, museum area etc. central Vienna is at your fingertips !
Stayed Dec 2016/Jan 2017 for 1wk on a 3wk trip Very near to the main shopping streets and lots of bars & restaurants, and a short walk to the main museum district, opera house, concert halls etc, and next to a subway station.  An ideal position for the new year celebrations. HOTEL Modern building retaining the period veneer.  Herrengasse is a quiet side road. Nice bar area, but service a bit erratic.   Staff are professional, but I find them a bit perfunctory, and not over friendly.  I do find it odd that this was our 4th or 5th stay in 6-7 years, but no one has ever been able to acknowledge return visits.  Doesn't take much to say "nice to see you again".  Breakfast seems rather expensive, and is taken in the rather unatmospheric restaurant, so we always go to one of the many nearby coffee shops like Cafe Central, or go to Meinl.  DELUXE ROOM Very modern, spacious with high ceilings, and very comfortable and tastefully furnished.  Very clean.    Big comfy bed with high quality linen.  Upper floor, facing main street but very quiet.  Slept v well. Big spacious modern bathroom, shower only, with high quality fittings. Free mini bar was a nice touch.  Good storage for travel bags, and good clothes hanging space and drawers. Value trickier, since price varies a lot by season and day, new year being most expensive. Our stay varied from EUR 250-500 / night. Starts looking expensive at the higher end, especially for a now 20% poorer Brit. Cheers Dave.
Comment from Hotel Management
Apr 20, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Dave, many thanks for choosing the Steigenberger Hotel Herrenhof and for takting the time for reviewing your stay in such details. We are pleased to read that you enjoyed the central yet quiet location as well as your room with the complimentary minibar. As an alternative to our rich breakfast buffet we recommend our individual breakfast at the Herrenhof bar for future stays. The more we are sorry that the service attitude did not satisfy your expectations entirely. We assure you that this does not meet our standards and we already talked to our team. We hope to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Ideal location for exploring the city

Posted Apr 8, 2017
We found the hotel staff very friendly and always happy to help. The hotel and rooms are spotlessly clean and our deluxe room was equipped with everything we needed, with a free minibar refilled once a day. The food in the restaurant and bar was very good although we found breakfast too expensive at €29 each, even though the choice and quality was excellent. Location is great, we walked to most of the places we wanted to visit. Would stay again.
Comment from Hotel Management
Apr 20, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Gareth, thank you very much for choosing the Steigenberger Hotel Herrenhof and for taking the time to comment on your recent stay with us. We are pleased to read that you enjoyed the central location, your room and the offered services. As an alternative for our buffet breakfast we recommend our individual breakfast at the Herrenhof bar for future stays. We would be delighted to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from West Yorkshire

Very nice place

Posted Apr 8, 2017
Pros: Most things. The staff, the location, the ambience, the facilities
Cons: The restaurant menu was rather limited.
Right in the middle of the Hofburg district, very close to the Hofburg Palace and any number of good restaurants. Very comfortable, very helpful and knowledgeable staff who speak very good English. Spotlessly clean. Restaurant menu for evenings a little limited but it is only a hundred yards from the excellent Cafe Central. Many other good restaurants in the area but avoid "Fabios". This Italian restaurant is extremely expensive and the food is less than ordinary.
Comment from Hotel Management
Apr 24, 2017 by Steigenberger Hotel Herrenhof, Hotel Management
Dear Mike, many thanks for choosing the Steigenberger Hotel Herrenhof and for sharing your experiences. We are plaesed to read that you enjoyed your stay with us and that you liked the central location. We want to inform you that our menu at the restaurant changes every month, because we focus in seasonal and mainly organic ingredients. We would be delighted to welcoming you back soon. Best regards from Vienna, Elisabeth Perwanger General Manager