Ratings based on 334 Verified Reviews

4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Dec 30, 2016
Good location. Close to main shopping area, transport, and museums. Good and comfortable hotel with great staff who were all very helpful to any question. Christmas markets were easy to get to from the hotel too. Could do with a little more variety on the food menu though. Other than breakfast we ate out of the hotel. Room was spotless and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Wonderful stay

Posted Dec 13, 2016
Very good service. Great location. Rooms are big and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, Berkshire

Perfect location to walk everywhere

Posted Dec 10, 2016
The staff were so helpful and directed us everywhere. We only had to get the underground once as we were able to walk everywhere else. The hotel is pretty much opposite the state opera! The restaurant and bar was also brill!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nothing toouch trouble

Posted Dec 10, 2016
Lovely hotel close to town centre and attractions great restaurant Only drawback no wifi on rod had to go to lobby for intermittant service and only English channel on tv was bbc news otherwise a good break
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent city location

Posted Dec 9, 2016
Close to shops, museums and bus tours. Staff friendly and helpful can not do enough for you. Had a wonderful stay .
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for transport and places of interest.

Posted Dec 8, 2016
On checking in to the hotel the clerk was extremely helpful, showing us on a map places of interest, Christmas markets, museums and transport connections. The concierge was also very helpful and friendly each time we were in the reception area. A very enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent!

Posted Dec 7, 2016
Pros: one of my recommendations
Easy for shopping,sightseeing and visiting concerts! Beautiful room and nice spa! Kind assistance was helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel!!

Posted Dec 7, 2016
Excellent location, walking distance to everything, transport as well. Rooms spacious and well appointed. Could benefit from more towells in the bathroom. Also bath robes and towells were a bit old, something most people look forward to having nice and fluffy at 5star hotels. In general loved our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely friendly hotel, very central

Posted Dec 4, 2016
Pros: Very good central location and great value for money
Cons: More choice at breakfast,
Great Hotel, very central for all the sights and attractions in Vienna, near trams & underground. Perfect for visiting all the Christmas markets. Hotel staff friendly and helpful, lots of nice little extra touches to make you feel a valued customer, shoe cleaning, breakfast in your room, turn down service.
5 out of 5
by A verified traveler

Nice hotel, very close to center of Vienna.

Posted Dec 3, 2016
Nice hotel, very close to center of Vienna. Very helpful staff.