Ratings based on 1,925 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hammondsport NY

Posted Dec 11, 2017
There was no trace of my reservation.Expedia or the hotel 's fault? It was very intense-no free rooms for that night. I was paying more for the mistake.
Comment from Hotel Management
Dec 14, 2017 by GWEI, Hotel Management
Dear Maria, Thank you very much for your stay and for sharing your appreciated feedback with us. We are very happy that you enjoyed your time at the NH Vienna Airport Conference Center and we are already looking forward to your next visit. Until then we remain with warm regards, Gregor Weislein | Duty Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Newton, MA

CIty Tax for 2 Guests

Posted Dec 6, 2017
NH charged me City Tax for two persons even though I was only one staying at the hotel. According to NH, I booked the room for two guests, but I did not book the room for two. (They told me to talk to Expedia regarding this issue) They know that I was the only person who stayed at the hotel. NH charges you City Tax per guest and per night. I hope that Expedia makes a contact with me after reading this message and explain to me about how NH has charged me City Tax for two guests.
Comment from Hotel Management
Dec 14, 2017 by GWEI, Hotel Management
Dear Joseph, Thank you very much for your stay and for sharing your precious feedback with us. The city tax is a general fee which every accommodation provider has to charge from guests and pay to the local government in further proceedings. For further information please contact us directly. We hope that you enjoyed your stay with us and remain, with best regards, Gregor Weislein | Duty Manager
3 out of 5
by A verified traveler

close to airport but to improve service

Posted Dec 5, 2017
Not quite value for money, expensive hotel but still give limited amenities, write in handbook that have to call housekeeping to get basic things like tooth brush kits, shaver etc. room is rather dark, some switches are hiding behind the pillow that need to treasure hunt. Really stay just for the location. Suggest to get another hotel nearby which is relatively new. and there is a underground walkway that can lead to the other cheaper hotel too.
Comment from Hotel Management
Dec 8, 2017 by GWEI, Hotel Management
Dear Guest, Thank you very much for your stay and for taking the time to share your experience with us. We regret that you have not been fully satisfied with your stay however we are happy to welcoming you soon again at our hotel to convince you from our services. We remain, with best regards, Gregor Weislein | Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Airport Vienna

Posted Dec 1, 2017
Really nice stay. Nnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Comment from Hotel Management
Dec 6, 2017 by GWEI, Hotel Management
Dear Jesus, Thank you very much for taking the time to giving us your excellent feedback. We are very happy that you fully enjoyed your stay with us and we are already looking forward to your next visit. Best regards, Gregor Weislein | Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from pa

Posted Dec 1, 2017
I stayed one night because I had an early flight In the morning and it was conveniently located near the hotel. The only thing I didn’t like was they don’t offer guests an airport shuttle.
Comment from Hotel Management
Dec 3, 2017 by GWeislein, Hotel Management
Dear Tina, Thank you very much for your stay and your positive feedback. Concerning a transfer to the gates please don't hesitate to ask our friendly front office staff during your next stay with us. Best regards from the Airport, Gregor Weislein | Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon, USA

Posted Nov 29, 2017
Pros: closeness to airport
I was satisfied with the room and the service. However the food at the restaurant was not very good, the hamburger was tasteless and very dry.
Comment from Hotel Management
Nov 29, 2017 by R. Edelsbrunner, Hotel Management
Dear Sonja, thank you very much for your stay and for the time to share your feedback with us. We hope to welcome you again soon. Kindest regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel in front of the airport

Posted Nov 26, 2017
It takes just three minutes to get the hotel. After tiring and long flight, that’s what you want.
Comment from Hotel Management
Nov 29, 2017 by R. Edelsbrunner, Hotel Management
Dear Sir/Madame, thank you very much for choosing the NH Vienna Airport Conference Center and for taking the time to share your feedback with us. We hope to welcome you again soon. Best regards,
1 out of 5
by A verified traveler

Posted Nov 21, 2017
Bad experience with the staff. They are not helpful, they never answer the phone. They pretend they will address you're issue but as always as their shift is over, they could care less.
Comment from Hotel Management
Nov 29, 2017 by R. Edelsbrunner, Hotel Management
Dear Sir/Madame, thank you very much for choosing the NH Vienna Airport Conference Center and for taking the time to share your impressions with us. We apologize for the inconvenience caused by this situation. Your feedback has been forwarded in order to improve and learn from it. Nevertheless we hope to welcome you again. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
Very good hotel, nice and clean, 2 minutes walking from airport and train station to Vienna center. Beds are soft and comfortable. Check in and check out was very quick, no waiting lines. Will stay again.
Comment from Hotel Management
Nov 29, 2017 by R. Edelsbrunner, Hotel Management
Dear Sir/Madame, thank you very much for your stay and for the time to share your wonderful feedback with us. We hope to welcome you again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Great hotel at the airport

Posted Nov 2, 2017
Stayed just overnight. Room very comfortable with updated spotless bathroom. Restaurant was excellent.
Comment from Hotel Management
Nov 30, 2017 by GWeislein, Hotel Management
Dear Wendy, Thank you very much for staying at our hotel and for your positive response. We are happy to hear that you were fully satisfied with the room and our restaurant. We are already looking forward to welcoming you soon again at the NH Vienna Airport Conference Center and remain with best regards, Gregor Weislein | Duty Manager