Someone open the door when we were sleep, lucky I clocked safety clocked and the explaination was the maid come to put the tea in the room, but infact I brang my own tea and coffee with me. So I never needed it
Comment from Hotel Management
Jun 24, 2016 by Moukkhamphanh SOURAVADY, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Please allow me to express my sincerest apologies should there is any misunderstanding.
As there is no ''Do Not Disturb'' sign hanging at your door, that's when the maid knocked on your door and try to open it when there was no response.
We appreciate your sharing of your experience and we look forward to be of service to you in the near future.
Public Relations & Marketing Officer