Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
66% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Manila

Not bad

Posted Aug 29, 2016
Pros: proximity to the airport
Cons: the breakfast! Very limited options and not worth the US$14
Location: There are a couple of temples to see and a nice park and night spot just the next block when your turn right upon exit from the main hotel entrance.
Overall it's worth what I paid for, well except for the breakfast
2 out of 5
by A verified traveler

Hotel close to the riverside

Posted Jun 18, 2016
Someone open the door when we were sleep, lucky I clocked safety clocked and the explaination was the maid come to put the tea in the room, but infact I brang my own tea and coffee with me. So I never needed it
Comment from Hotel Management
Jun 24, 2016 by Moukkhamphanh SOURAVADY, Hotel Management
Dear Madame, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Please allow me to express my sincerest apologies should there is any misunderstanding. As there is no ''Do Not Disturb'' sign hanging at your door, that's when the maid knocked on your door and try to open it when there was no response. We appreciate your sharing of your experience and we look forward to be of service to you in the near future. Best regards, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer
2 out of 5
by A verified traveler

Closed to Airport

Posted Jun 6, 2016
Pros: location closed to airport
Cons: TV changed to flat screen, wooden flooring need polishing
Location: nothing much
What I saw in the pictures during online booking is totally different from actual.
Comment from Hotel Management
Jun 24, 2016 by Mercure Vientiane, Hotel Management
Dear Sir/ Mdm, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Please allow me to express my sincerest apologies should there is any misunderstanding. We appreciate your sharing of your experience and we look forward to be service to you in the near future. Best regards, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer
4 out of 5
by A verified traveler

オッケー牧場

Posted Apr 18, 2016
このホテルは良いですよ!施設も良いですよ!ロケーションも良いですよ!スタッフも良いですよ!両替率も良いですよ!
Comment from Hotel Management
Apr 27, 2016 by Mercure VIentiane, Hotel Management
Dear アクロン, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer
3 out of 5
by Seokjung from 대한민국 서울

이게 최선일까...

Posted Apr 15, 2016 on Hotels
위치나 규모는 괜찮음.(별3) 오래된 호텔이라 리모델링이 필요해 보임 (별2) 와이파이 ... 기대 하지 않는편이 좋음 (별2) 서비스퀄러티는 좋음 (별4)
Comment from Hotel Management
Jul 2, 2016 by Mercure Vientiane Hotel, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer
4 out of 5
by A verified traveler from Japan

まあまあのホテル

Posted Apr 15, 2016
やはり古さは否めない。部屋のアメニティが、ちゃんとある部屋と、ない部屋があった。 友人と複数の部屋だったので、わかったが、これはマイナス
Comment from Hotel Management
Apr 27, 2016 by Mercure VIentiane, Hotel Management
Dear nob, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer
4 out of 5
by A verified traveler

Posted Mar 31, 2016 on Hotels
Mattress was extremely hard and internet worked on / off
Comment from Hotel Management
Jul 2, 2016 by Mercure Vientiane Hotel, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer
3 out of 5
by A verified traveler

Comfotable place to stay

Posted Mar 24, 2016 on Hotels
Although a little well worn, the room was comfortable and clean, the shower and air conditioning worked well (considering that the daytime temperature outside was above 35deg C). Choices in the restaurant was limited but the food was reasonably priced and good. Location of hotel was a little far from town (difficult to walk especially in the heat) but can easily catch a cab (about 10,000kip per person) to drop off in town.
Comment from Hotel Management
Jul 2, 2016 by Mercure Vientiane Hotel, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer
4 out of 5
by Christopher from Eureka

We loved staying here...YAY Vientiane!

Posted Feb 13, 2016 on Hotels
A wonderful hotel. Nice little walk into town. Nice quiet room. A/C worked great and the staff was super helpful and nice.
Comment from Hotel Management
Apr 30, 2016 by Mercure Vientiane Hotel, Hotel Management
Dear Christopher, Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience at our hotel. Thank you for your kinds comments of our service and hotel. Once again, thank you for your feedback and staying with us. We hope to welcome you back to Mercure Vientiane Hotel. Moukkhamphanh SOURAVADY Public Relations & Marketing Officer
4 out of 5
by 채영 from 한국

수영장 이용

Posted Jan 17, 2016 on Hotels
깔끔해요. 근데 위치가 클럽 옆인거 말고는 좀 멀어요 도심과
Comment from Hotel Management
Apr 9, 2016 by Mercure Vientiane Hotel, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer