Ratings based on 842 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Resort

Posted Sep 5, 2017
Nice resort with plenty of space and things to do. They have better food than I have had in the past at all inclusive resorts at the buffet and a few restaurants you can make reservations for that were very good. Plenty of pools and bars to satisfy everyone. The resort closed the day we were leaving for renovations. It was a little strange to have so few guests at the resort, however hotel staff and management did everything possible and succeeded in making it a great experience for us. I will definitely be visiting here again!
3 out of 5
by A verified traveler from new jersey

Posted Aug 31, 2017
The hotel needs alot of TLC. For the amount of money to stay here, one woukd think that the amenities woukd be cleaner. Beaches were fair, no white beaches- water was dirty. Not much ti do at night other than drink. Premium liquors were good. Wish i knew that the resort closes every September for the month for renervations. Our stay was 8/19-8/26 in 2017. Edmound tours was a Great day trip- good price- lots of fun.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Great Staff and excellent food

Posted Aug 23, 2017
Pros: The friendly and accommodating staff, great food and drink variety, and location in relation to the airport
Cons: Poolside chairs and poolside could be kept cleaner
Location: Most of the "points of interest" are midway up the western side of the island, which is about an hour's drive from Coconut Bay.
Hotel is definitely dated but is kept up well by very friendly and accommodating staff. Only concern we noted was the seaweed that washes up in abundance on the beach constantly and has to be swept up daily. Location of resort is 5-10 minutes from airport which is very convenient. Food is excellent with lots of fresh seafood offered. Speciality theme nights are indeed "special" with great food and good entertainment. Our granddaughter enjoyed the water slide and the lazy river. Overall Coconut Bay offers a great family experience as well as "adults-only" option. We would definitely recommend this resort.
Comment from Hotel Management
Aug 26, 2017 by Mia, Hotel Management
What a lovely review. We are thrilled that you had such an unforgettable vacation experience and we thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Hotel is comfortable and clean!

Posted Aug 21, 2017
Staff is wonderful. So friendly and went of their way to take care of us
Comment from Hotel Management
Aug 26, 2017 by Mia, Hotel Management
Thank you Cheryl for taking the time to review your recent experience with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilson, nc

Good Older resort located very close to airport

Posted Aug 20, 2017
Pros: Close to airport.
Cons: Time to update property and add adults only dining.
Location: Had plenty of excursions. Would highly recommend going to the Pitons.
We stayed on the Harmony side(adults only) and enjoyed our stay overall. Here are the pros.. Close to airport, adult pool area is nice and quiet with nice chairs. We never had to wait for a drink and the bars were never crowded. The rooms are clean and nice, but they are smaller than most resorts we have stayed in. There is a nice beach that you can take a nice long walk on and it has a beach bar at one end. The staff is nice overall and we had a few that were very friendly. The cons are the resort has a kids side if you want only adult time and those kids will be in all of the restaurants with you. Not what we like since we are empty nesters now. The food in the restaurants are ok and they have 3 buffets dinners in 7 days, which we do not typically like. I will say we did have one of the best steaks we have ever had at Calabash restaurant. Overall we enjoyed our stay but would not stay at this resort again.
Comment from Hotel Management
Aug 23, 2017 by Mia, Hotel Management
Hi Larryb, it sounds like you had a pleasant stay with us. If you were interested in a kid free experience, I could suggest our newly opened Serenity Luxury Suites which is adult only with adult only dining. You could check it out or try visiting us again during the school year to minimize the appearance of children. Thank you for choosing Coconut Bay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very close to the airport!

Posted Aug 19, 2017
had an awesome time! Love the jerk tree house, favorite place to eat. Beach had a lot of seaweed, was told this usually happens this time a year for about a month.
Comment from Hotel Management
Aug 19, 2017 by Mia, Hotel Management
Thanks Tico for your feedback! So glad you had a good time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Venice, Fl

Great all inclusive

Posted Aug 7, 2017
Top notch food, drinks and staff! We had a small wedding there and it was wonderful! 5 minute shuttle ride to airport. Try the Serenity area if you want to really be pampered. My son and DIL were upgraded on their honeymoon night to Serenity, it was beyond luxurious! The "regular" Harmony rooms were very nice as well. The only problem was the seaweed on the beach area but this is a cyclical thing that the resort had no control over. Most definitely do some tours and make your reservations early for the restauarants.
Comment from Hotel Management
Aug 8, 2017 by Mia, Hotel Management
Thank you for your review! its great to hear that our guests enjoy themselves while they vacation with us. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice Resort Close to the Airport

Posted Aug 6, 2017
Upon arrival in St. Lucia, we were shuttled to the resort which was conveniently located 3m away! We were greeted w a welcoming drink at the resort & escorted to our room. We booked an Ocean View for our Honeymoon but were a bit disappointed when we were unable to really see the ocean because much of it was blocked by palm trees. Nonetheless, we enjoyed our stay at Harmony very much! We were granted 2 bottles of alcohol & surprised w chocolate cake & champagne in our room to celebrate our Honeymoon. The room was serviced daily' On 1 occasion, there was no hot water because a pipe on the property burst. When we questioned the front desk about this, they were understanding & assured us that the issue would be resolved shortly; it was. The staff was very friendly, helpful, & accommodating. They are very passionate about their jobs & eager to please the guests. Because of this, we did tip several staff because a lot of them went above & beyond. The food was outstanding, mouth watering, & delicious! During our stay we spent a lot of time in the pools/jacuzzis as well as the day beds/hammocks. It was very relaxing. Not to mention, the view of the mountains from the beach was breath taking! My husband & I booked several excursions. All were very memorable especially the Land& Sea Tour! The only downfall leaving the Resort would be the locals who were very pushy & assertive in getting you to purchase things. Overall our Honeymoon was amazing & everything we could have hoped for!!!
Comment from Hotel Management
Aug 8, 2017 by Mia, Hotel Management
We are so pleased that you had such an enjoyable honeymoon filled with lasting memories. Thank you for choosing Coconut Bay. Take good care.
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester ny

Coconut bay was Beyond amazing. we will be back!!

Posted Aug 2, 2017
I'll keep it quick and simple ....It was our first time there comin from New York we are all about 30 years old, no kids during their offseason in July . We stayed in room 236 on the adult side. Me, my girlfriend and some family came all the same age and rented two rooms for a 2 week stay. The rooms were cleaned tip top everyday by such wonderful staff, every single staff member inside the entire resort were like family after the first 3 days of us being there. The bartenders keep the drinks flowing all day with really really good drinks. Nothing short of cheap. Ask for sonn, go see jade, big ted, Natasha, danner.... awesome awesome bartenders and servers. Their personalities won us over so fast. We went on island excursions ever other day and every one was a 10 out of 10. The adventure desk took care of my every request with a smile and even checked in on us when we came back. Food was awesome at ever place they have there. buffet even had great food and servers. I think we spent more time on the water slides and kids side then the adult side. The adult side was perfect. Nice big pool, beautiful bar, lounge chairs overlooking the water with rotating decks were just awesome for tanning and perfect relaxation. The nightly entertainment was always awesome with different themes every night for all ages. You'll find yourself clapping and signing guaranteed. Coconut bay should be a 5 star resort..... me and my family we will be back for sure
Comment from Hotel Management
Aug 3, 2017 by Mia, Hotel Management
Hi Joe! How amazing it is to read about your fantastic stay with us. We are glad that so many of our awesome team members made your experience unforgettable. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Good value for money spent

Posted Jul 27, 2017
An older facility but well kept and extremely clean. We were pleased with the quality of our room and experience and were absolutely blown away by the friendliness of the staff. Food was good as well and the pool areas were nice. We stayed in the Harmony side for adults but were in other parts enough to know that the resort is extremely kid-friendly. If there was a negative, it would be the presence of turtle grass along the beach. The resort is on the Atlantic coast side, rather than the Caribbean coast, so the grass was a daily fixture. While I don't think it's technically seaweed, the effect was the same. Still, our preference was for the pool and lazy river anyway, so this was not a big issue. Also, we took advantage of many of the tour packages made available through the hotel, and these proved to be nice outings. Overall we were pleased and had a wonderful week.
Comment from Hotel Management
Jul 29, 2017 by Mia, Hotel Management
Hi David! Thank you for your feedback. We are pleased to hear that you enjoyed your recent stay with us. While the turtle grass is a time to time battle with Mother Nature, it also welcomes many turtles to our beach which we are happy about. We look forward to welcoming you back again soon. Take good care.