Ratings based on 835 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Venice, Fl

Great all inclusive

Posted Aug 7, 2017
Top notch food, drinks and staff! We had a small wedding there and it was wonderful! 5 minute shuttle ride to airport. Try the Serenity area if you want to really be pampered. My son and DIL were upgraded on their honeymoon night to Serenity, it was beyond luxurious! The "regular" Harmony rooms were very nice as well. The only problem was the seaweed on the beach area but this is a cyclical thing that the resort had no control over. Most definitely do some tours and make your reservations early for the restauarants.
Comment from Hotel Management
Aug 8, 2017 by Mia, Hotel Management
Thank you for your review! its great to hear that our guests enjoy themselves while they vacation with us. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice Resort Close to the Airport

Posted Aug 6, 2017
Upon arrival in St. Lucia, we were shuttled to the resort which was conveniently located 3m away! We were greeted w a welcoming drink at the resort & escorted to our room. We booked an Ocean View for our Honeymoon but were a bit disappointed when we were unable to really see the ocean because much of it was blocked by palm trees. Nonetheless, we enjoyed our stay at Harmony very much! We were granted 2 bottles of alcohol & surprised w chocolate cake & champagne in our room to celebrate our Honeymoon. The room was serviced daily' On 1 occasion, there was no hot water because a pipe on the property burst. When we questioned the front desk about this, they were understanding & assured us that the issue would be resolved shortly; it was. The staff was very friendly, helpful, & accommodating. They are very passionate about their jobs & eager to please the guests. Because of this, we did tip several staff because a lot of them went above & beyond. The food was outstanding, mouth watering, & delicious! During our stay we spent a lot of time in the pools/jacuzzis as well as the day beds/hammocks. It was very relaxing. Not to mention, the view of the mountains from the beach was breath taking! My husband & I booked several excursions. All were very memorable especially the Land& Sea Tour! The only downfall leaving the Resort would be the locals who were very pushy & assertive in getting you to purchase things. Overall our Honeymoon was amazing & everything we could have hoped for!!!
Comment from Hotel Management
Aug 8, 2017 by Mia, Hotel Management
We are so pleased that you had such an enjoyable honeymoon filled with lasting memories. Thank you for choosing Coconut Bay. Take good care.
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester ny

Coconut bay was Beyond amazing. we will be back!!

Posted Aug 2, 2017
I'll keep it quick and simple ....It was our first time there comin from New York we are all about 30 years old, no kids during their offseason in July . We stayed in room 236 on the adult side. Me, my girlfriend and some family came all the same age and rented two rooms for a 2 week stay. The rooms were cleaned tip top everyday by such wonderful staff, every single staff member inside the entire resort were like family after the first 3 days of us being there. The bartenders keep the drinks flowing all day with really really good drinks. Nothing short of cheap. Ask for sonn, go see jade, big ted, Natasha, danner.... awesome awesome bartenders and servers. Their personalities won us over so fast. We went on island excursions ever other day and every one was a 10 out of 10. The adventure desk took care of my every request with a smile and even checked in on us when we came back. Food was awesome at ever place they have there. buffet even had great food and servers. I think we spent more time on the water slides and kids side then the adult side. The adult side was perfect. Nice big pool, beautiful bar, lounge chairs overlooking the water with rotating decks were just awesome for tanning and perfect relaxation. The nightly entertainment was always awesome with different themes every night for all ages. You'll find yourself clapping and signing guaranteed. Coconut bay should be a 5 star resort..... me and my family we will be back for sure
Comment from Hotel Management
Aug 3, 2017 by Mia, Hotel Management
Hi Joe! How amazing it is to read about your fantastic stay with us. We are glad that so many of our awesome team members made your experience unforgettable. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Good value for money spent

Posted Jul 27, 2017
An older facility but well kept and extremely clean. We were pleased with the quality of our room and experience and were absolutely blown away by the friendliness of the staff. Food was good as well and the pool areas were nice. We stayed in the Harmony side for adults but were in other parts enough to know that the resort is extremely kid-friendly. If there was a negative, it would be the presence of turtle grass along the beach. The resort is on the Atlantic coast side, rather than the Caribbean coast, so the grass was a daily fixture. While I don't think it's technically seaweed, the effect was the same. Still, our preference was for the pool and lazy river anyway, so this was not a big issue. Also, we took advantage of many of the tour packages made available through the hotel, and these proved to be nice outings. Overall we were pleased and had a wonderful week.
Comment from Hotel Management
Jul 29, 2017 by Mia, Hotel Management
Hi David! Thank you for your feedback. We are pleased to hear that you enjoyed your recent stay with us. While the turtle grass is a time to time battle with Mother Nature, it also welcomes many turtles to our beach which we are happy about. We look forward to welcoming you back again soon. Take good care.
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

it was wonderful

Posted Jul 24, 2017
Pros: everything
Cons: the water slides
Location: a lot there is a listing
great experience there was a lot of activity great service friendly staff and service the night club is lovely there is a lot to do
Comment from Hotel Management
Jul 29, 2017 by Mia, Hotel Management
Thank you Kwasi. We are thrilled that you had a good time. Until next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable

Posted Jul 24, 2017
My wife and I enjoyed our time at coconut bay resort. We stayed on the harmony side of the resort which was nice, the rooms were up to date and the service was great. Bartenders were friendly and provided great service. Resort was not busy which was nice. Restaurant options were limited and the food was average. During our time it rained two days which when it rains there were not a lot of options for adult to do. Staff was friendly, helpful, and respectful. The new serenity area was nice as well. I would make it aware this resort is on the Atlantic side of the island which it is windy and the beach are full of seaweed around June. The carribiean side of the island is nice and is about 45 minutes away.
Comment from Hotel Management
Jul 29, 2017 by Mia, Hotel Management
Thank you for taking the time to review your recent experience with us. We are pleased that you enjoyed your stay and we look forward to your next visit.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 20, 2017
Stay was great. Facilities and amenities were nice. Wished that reservations for family seating at restaurants were more abundant.
Comment from Hotel Management
Aug 3, 2017 by Mia, Hotel Management
Hello, We are so pleased to hear about your pleasant experience with us. We are currently working on adding more restaurants to help with the limited family seating reservations. Until next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from T&T

Lovely hotel! Great value for money.

Posted Jul 17, 2017
Everything at coconut bay met and sometimes exceeded my expectations. The food, pool and staff were excellent! Great all inclusive with convenient tours. While the location of the hotel is near to the tourist experiences, it is on the Atlantic Sea side of the island, so to bathe in the Caribbean sea you would have to leave the hotel. This of course could be arranged with a 12-min shuttle though.
Comment from Hotel Management
Aug 3, 2017 by Mia, Hotel Management
Thank you Michelle for your feedback. We are thrilled you had such a great time!
5 out of 5
Recommended
for Everyone
by A verified traveler from trini

Great place to stay

Posted Jul 15, 2017
Excellent quality food and drinks.. only exception is the beach . If you are looking for a great beach not coconut bay but otherwise everything else great.
Comment from Hotel Management
Aug 12, 2017 by Mia, Hotel Management
Thank you for your review. Please bear in mind that the state of our beach varies based on the season and summer is tropical storm/ hurricane season which results in an influx of seaweed whenever there is a disturbance in the Atlantic. We are pleased that you had an enjoyable stay with us and hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY/NJ

Excellent Vacation

Posted Jul 14, 2017
On the beach, great pools, excellent activities and amazing staff. Very relaxing, right on the beach and excellent for families.
Comment from Hotel Management
Aug 12, 2017 by Mia, Hotel Management
We are thrilled you had such a wonderful time. Thank you for your feedback.