8.6/10 Excellent! (1,000 reviews)
Upon arrival check-in went smooth and our room was immediately ready. It had just been cleaned (the floors were still wet) but they allowed us in. The oceanfront king was nice- basic, clean and met our needs. Breakfast buffet was $55 USD and just average. Coffee was often cold and we had to ask for a fresh pot. Cafe with gourmet coffees opens at 10 (why not 7?!!) Gift shop advertised being open 9-5 but was literally never open. Lunch and dinner were overpriced ‘buffet only’ some days, even though there is an a la carte menu advertised. Servers weren’t friendly or eager to help. Front desk, tour desk and housekeeping staff were kind and friendly. Pool towels were hardly ever available which was really annoying. Please just buy more towels. The worst part of the stay was the constant harassment on the beach from locals selling everything under the sun. It was so excessive that you could not relax for five minutes. No thank you worked for most people. However the “Coconut man” was extremely aggressive. A simple “no thank you“ wasn’t enough. He then tried to intimidate us to at least give him a tip (for nothing) and when I told him absolutely not, he threatened us by saying “you don’t want to disappoint the island man” with a machete in his hand. Apparently security can’t or won’t say anything? Provide as advertised, teach food staff customer service skills and please, if possible, do something about the thug on the beach!
Reviewed on Jan 17, 2026