Seasonal outdoor pool, sun loungers

Reviews of Hotel Silken Axis Vigo

4 out of 5
Hotel Silken Axis Vigo
c/María Berdiales 22, Vigo, Pontevedra

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 184 reviews" "
Rating 8 - Good. 75 out of 184 reviews" "
Rating 6 - Okay. 16 out of 184 reviews" "
Rating 4 - Poor. 3 out of 184 reviews" "
Rating 2 - Terrible. 6 out of 184 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeanice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ingrid

Stayed 3 nights in Sep 2023

10/10 Excellent

Clement, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities
All vey good thanks
Stayed 3 nights in Aug 2023

6/10 Okay

Paul, San Diogo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon check in, the agent totally ignored me for more than 5 minutes while she gave directions to other guests. She could have acknowledged me and said I will be with you in a moment, it was the guest who we will let you take care of her. Also, there was no parking available in the hotel and sent us to a parking lot near by and she neglected to tell us that upon leaving that parking garage we needed to pay with the attendants not on the machines which we did and got charged doubled the amount we were told it would cost. We asked the man at the desk next morning what happened and he say you should have paid the attendants and not at the machine. In any case after letting him know that we were not advised to do that, and that we would not pay the hotel for the second nights parking, reluctantly he agreed. The AC in the room did not work, we reported it, someone was supposed to have it checked, we don’t believe anything was done. On a positive note, the breakfast buffet was very good, and the staff that works in the dining room were very nice.
Stayed 2 nights in Aug 2023

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing start
Didn't get off to a great start,stood at reception,whilst 2 members of staff ignored us for approx 15 mins.We were confirmed through a chat to get a sea view,which we did not get,and asked for an iron which they could not give us as only maid service can hand this over in the mornings,and as this was the weekend was not possible.Room was lovely,clean and there was a terrace.Hotel most certainly is not a 4 star,we received better service in 2 star accommodation.
Stayed 2 nights in Aug 2023

10/10 Excellent

Estephanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Peter damien

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay really good
Stayed 5 nights in Jul 2023

4/10 Poor

shirley

Traveled with group
Disliked: Staff & service, property conditions & facilities
We booked a terrace room for our stay. We were told at check in there was none. Our room smelled of damp and was dark and dingy and the carpet was rank. There was refurbishing happening in the room beside us and there was a barrier just outside our door. The ‘gentleman’ that checked us in couldn’t have cared less and didn’t even pretend he did. The location was perfect, just steps away from the centre and the staff in the hotel cafe were lovely as was the food.
Stayed 1 night in Jun 2023

10/10 Excellent

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, we arrived before check in and they let us store our backpacks so we could go out while waiting on the room. Good location.
Stayed 1 night in May 2023

8/10 Good

Margarete

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Vigo
The check in was quick and easy. The staff were very helpful with giving us information on what to see and do.
Stayed 1 night in May 2023

10/10 Excellent

Kuldeep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel right in the centre of the city. Walking distance from everywhere and except the train station (specially if you have a bag, it’s not a good idea because of the uphill walk). Staff was excellent, room absolutely perfect for a couple of nights stay. Cafeteria is also quite reasonably priced. Will definitely recommend
Stayed 1 night in Oct 2022

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice & clean would of been nice to have a kettle in room, nice view of Vigo & the sea from our room, lovely roof top pool & bar
Stayed 3 nights in Sep 2022

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and good value hotel with rooftop poo
Well located central hotel close to restaurants and other leisure. 10 min walk to main train station. Lovely rooftop pool, which whilst small is great for a city centre hotel. Friendly staff and comfortable rooms
Stayed 7 nights in Jul 2022

10/10 Excellent

Dany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel - Heart of the city
Front desk people was very friendly.
Stayed 4 nights in Oct 2021

2/10 Terrible

Thomas

Disliked: Property conditions & facilities, room comfort
So noisy
Terrible hotel. The doors to the rooms have to be slammed to close. No sound insulation between the rooms. Every night we woke up from the neighbors closing their door, sliding the closet doors and even closing the toilet seat. I would never stay at this hotel again
Stayed 3 nights in Sep 2021

10/10 Excellent

Jorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good location
Stayed 1 night in Aug 2021

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
reat location and friendly staff
Very nice location in city center next to main commercial streets Staff is super friendly. Rooms are big enough and comfortable. Only improvements can be made on mattress quality and about the sounds one can hear from other rooms/bathrooms (noise isolation could be better).
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Jmm, Bluffton, sc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

4/10 Poor

LeftTired, Sleepyville

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is decorated very well with comfortable rooms and good facilities. All the hotel staff were very friendly and courteous....except the hotel owner! You book a hotel for the main purpose to have somewhere to SLEEP for the night but the hotel owner had planned a private party in the hotel the night we stayed. There was thumping music until 03:13am so no chance of sleep! Very inconsiderate and unprofessional! Also the WiFi was dreadful and the pool bar never opened as promised from 4pm.
Stayed 1 night in Sep 2018

8/10 Good

alan

Passing through Vigo
Lovely hotel close to both train stations for seeing Galicia. Nice sized room but s bit dark even with lights but no real bother. Vigo is very walkable so due to location nowhere very far. Lots of places around the hotel for breakfast and hotels I'd reasonably priced too. Nice bar and friendly staff, would stay again.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for center
Very convenient for the center and really good value
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel excellent location
Almost everything excellent. Downs: the parking at the hotel's garage is very difficult, even with a compact car; wifi didn't work well, the connection was random.
Stayed 2 nights in Jul 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
A+
Stayed 4 nights in May 2017

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location

8/10 Good

Niamh

Liked: Cleanliness, staff & service, room comfort
Basic and pleasant little noisey. Friendly staff

8/10 Good

Owen, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across the Bay
Always wanted to visit Vigo, I lucked out with the Axis Vigo hotel. Alberto on from the desk was wonderful, loves his city and really looks after people I his hotel. All the staff were fantastic and made our stay a joy.The hotel is in a really good location and the view from the pool across the Bay is exquisite. The room is very modern and the bed was heaven. Food was really good, the Bar was well kept and the amenities were top notch.My girlfriend and I loved it, so will you.
Baywatch
Castro
Street art

2/10 Terrible

Daniel, Mesa, Arizona

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Street Construction!!
Unbeknownst to me, the only street acessing the hotel was completely torn up. Signs indicated is was closed to all car traffice. I found my way to the back of the hotel but despite talking to three different staff members on the phone, I was unable to get them to open the locked doors on the only street that was accessible. The hotel is far away form most tourist sites. Also unbeknownst to me, the restaurant was closed on Sunday and there was no room service available at all.

8/10 Good

Bernd, Beaconsfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel, close to the city centre
On my late arrival, approx. 10 PM it was disappointing not to find any eatery or reataurant in a reasonable distance.. Also access to the front entrance was difficult, due to extensive road work in front of the hotel and the surrounding area, In fact, my pick-up could not get us at the hotel and we had to walk with our luggage about 200 yards through a muddy construction area along the road. This, of course is not the hotels fault. Hotel is very customer friendly,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Be careful. You pay for the breakfast and park

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel. Good staff.
A pleasant new hotel in a central location in an interesting town.

8/10 Good

Cristina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

CHIKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました
Stayed 2 nights in Oct 2023

8/10 Good

cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy céntrico. Agradable
Stayed 2 nights in Oct 2023

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
El personal de recepción muy amables, solo el teléfono de la habitación no funcionaba cuando lo necesitaba fue una sola vez
Stayed 1 night in Aug 2023

10/10 Excellent

Rocío, Zamora

Liked: Cleanliness, staff & service, property conditions & facilities
Lo amable del personal
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Lonni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk beliggenhed
Fantastisk beliggenhed, nemt at gå til alle attraktioner. Alt på hotellet fungerer, rengøring, personale, parkering og en uovertruffen morgenmad. Det er bare superærgerligt at WiFi kun virker på tagterrassen og på fællesarealerne i stueetagen.
Stayed 3 nights in Aug 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Su ubicación es bastante buena. Es bastante correcto.
Stayed 3 nights in Jul 2023

10/10 Excellent

Liliana

Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Stayed 2 nights in Jul 2023

8/10 Good

Beatriz

Stayed 1 night in Jul 2023

8/10 Good

ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service
Fantastisk service
Stayed 3 nights in Jul 2023

8/10 Good

Steiphany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

8/10 Good

Renata

Stayed 2 nights in Jul 2023

10/10 Excellent

Jose Antonio

Stayed 1 night in Jul 2023

8/10 Good

Gumer grettel

Stayed 3 nights in Jun 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023