Indoor pool, open 10:00 AM to 8:00 PM, sun loungers
Check availability

Reviews of Santana Hotel & Spa

4 out of 5
Santana Hotel & Spa
Monte Santana - Azurara, Vila do Conde

Reviews

7.8

Good

Rating 10 - Excellent. 135 out of 510 reviews" "
Rating 8 - Good. 227 out of 510 reviews" "
Rating 6 - Okay. 92 out of 510 reviews" "
Rating 4 - Poor. 38 out of 510 reviews" "
Rating 2 - Terrible. 18 out of 510 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jim, Sugar Land

Liked: Cleanliness, amenities, property conditions & facilities
Good location close to the Coastal Camino. General facilities were good. My room had a couple of walk areas that looked wet from water leak. Room service did not make my room till after 4pm I asked the front desk to make it at 3pm and was waiting in their gym for it to be made. 4pm and it’s still not made. Quite unusual.
Stayed 2 nights in Mar 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Joao

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Inês

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was my second time in this hotel, and it still is as lovely as I remembered!

4/10 Poor

Wayne

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great view over the city and the river. The hotel itself is interesting, but the rooms and corridors need to be refurbished. The room door was not opening properly, we had to shoulder push for it to open, and there were a few thing in the bathroom that were broken.
Stayed 1 night in Jun 2021
Response from Santana Hotel & SPA**** on Jun 15, 2021
Dear Guest, We felt that all aspects of your stay in our hotel weren´t good, and we appreciate thatt you have a few minutes to give us your feedback, helping us to improve our service. We apologize for your disappointed, however we hope that you let us know the number of the room you were staying in, so we can go check what was broken in the toilet and ask maintenance for its urgent replacement. Best Regards,

8/10 Good

Julian

Business traveler
Liked: Staff & service
Decent stay - thank you.
I was here for 15 nights on business. Considering the Covid-19 crisis, the hotel and staff has done well to provide a decent service. Thanks guys.
Stayed 15 nights in May 2020
Response from Santana Hotel & SPA**** on Jul 14, 2020
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa

10/10 Excellent

Joana, Vila do Conde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Unfortunetly the period of my visit have a lot of turists and I prefer less people. But the rest all things are good.
Stayed 3 nights in Dec 2019
Response from Commercial Department Santana Hotel & Spa**** on Dec 30, 2019
Dear Joana, First of all thank you for choosing Santana Hotel & Spa**** for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us and we hope to see you soon! Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely views and a short walk into the town centre. Staff friendly and helpful. Good facilities in a relaxing atmosphere.
Stayed 1 night in Nov 2019
Response from Commercial Department Santana Hotel & Spa**** on Dec 19, 2019
Dear guest, First of all, thank you for choosing Santana Hotel & Spa**** for your stay in Vila do Conde and thank you for your positive feedback. We hope that you enjoyed your stay with us. Best regards,

8/10 Good

João, Braga

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is amazing (although a car is highly recommended) and the staff is very nice and helpful. The breakfast is ok (it has variety and acceptable quality), lunch could be better (I only had lunch once though) and the dinner was too expensive for me. About the room I stayed, there were a lot of stains on the carpet and ocasional unwanted dust but it was comfy and pleasant overall. The spa works as it was supposed to.
Stayed 3 nights in Sep 2019
Response from Commercial Department Santana Hotel & Spa**** on Sep 10, 2019
Dear João, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us. Hope to see you soon! Best regards,

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel has not been maintained well.... dirty and stained carpets in the room, pilling off paint, dirty walls and windows, bathroom lock did not work and the mirror wasn’t clean. We had to get our own pillows from the closet since the bed was not prep-ed. I will never stay here again. This hotel doesn’t deserve to be 4stars. I wonder how they were able to keep the ratings based on current conditions. 2stars maybe.
Stayed 1 night in Sep 2019
Response from Commercial Department Santana Hotel & Spa**** on Sep 12, 2019
Dear guest, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. The facts don´t meet the quality and service standard of our hotel, so we apologize for your disappointment. We will carefully review your comment, so that we can correct the situations that displeased you. Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Commercial Department Santana Hotel & Spa**** on Aug 30, 2019
Dear Mr. James, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. Thank you for your feedback about our hotel. We hope to see you soon! Best regards,

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Good stay
The hotel does need some attention with little things like lightbulbs and switches etc but very clean and comfortable. Shame you have to wear a swimming cap in the pool and jacuzzi but this is probably same in most hotels out there. Breakfast was good and reception were really friendly and helpful.
Stayed 3 nights in Aug 2019
Response from Commercial Department Santana Hotel & Spa**** on Aug 21, 2019
Dear Ms. Sarah, First of all thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us, since we work every day so that we can provide an amazing experience to our guests. Hope to see you soon! Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Departamento Comercial on Aug 12, 2019
Estimado hóspede, Antes de mais agradecemos por ter escolhido o Santana Hotel & Spa para a sua estadia em Vila do Conde e por ter partilhado connosco a sua opinião. Esperamos poder recebê-lo em breve! Atenciosamente,

8/10 Good

Simon, london

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel on the hill
The room had two single beds and a second double bed in an adjacent room. The single beds are perfect, really comfortable. There is a lovely view of the river and bridge from the room but no balcony and the window doesn't open which was disappointing. The bathroom was clean and had a powerful shower with toiletries, towels and water provided, and there was a fridge in the room. Breakfast is buffet style and large and highly recommended. The gym is small but good, but the pool requires you to but a swimming cap for 5 euros which is a big extra price for a free to use facility. They should hire them for free if required! The negatives: Our room had a lot of stains on the carpet throughout the room. The hallway leading to the room is really uneven which bulges throughout the carpet. There is no stairs to the reception only a very small, very hot and slow lift. A room 2 down from ours was playing really loud music after midnight so I complained to reception who were apologetic but didn't seem to do anything about it. Ps the hotel is up a large hill so some people may struggle to enter if walking.
Stayed 1 night in Jul 2019
Response from Commercial Department Santana Hotel & Spa**** on Aug 2, 2019
Dear Simon, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us, since we work hard so that we can provide an amazing experience to our clients. We hope to see you soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localizacao é fantastica e os funcionarios muito simpaticos
Stayed 3 nights in Jul 2019
Response from Departamento Comercial Santana Hotel & Spa**** on Jul 20, 2019
Estimado cliente, Antes de mais agradecemos por ter escolhido o Santana Hotel & Spa para a sua estadia em Vila do Conde e por ter disponibilizado o seu tempo para partilhar connosco a sua opinião. É com agrado que tomamos conhecimento de que desfrutou da sua estadia connosco, uma vez que trabalhamos diariamente para que consigamos proporcionar experiências únicas aos nossos hóspedes. Agradecemos as suas amáveis palavras sobre o nosso staff e iremos passar internamente as mesmas. Esperamos poder recebê-lo em breve!

8/10 Good

Sharon, Ireland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff very helpful. Some parts of the property a bit dated
Stayed 3 nights in Apr 2019
Response from Commercial Department Santana Hotel & Spa on May 2, 2019
Dear Sharon, Thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion. We are delighted to know that you enjoyed your stay with us, specially for our staff. We are already looking forward to see you again. Best regards,

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin
The checkin was very friendly and helpful
Stayed 4 nights in Mar 2019
Response from Commercial Department on Apr 9, 2019
Dear guest, Thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion. We are delighted to know that you enjoy your stay with us, specially for our staff. We hope to see you soon! Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2019
Response from Departamento Comercial Santana Hotel & Spa on Apr 30, 2019
Estimado hóspede, Agradecemos a sua preferência pelo Santana Hotel & Spa para a sua estadia em Vila do Conde e pela sua favorável pontuação no Expedia! Esperamos poder recebê-lo em breve! Atenciosamente, Departamento Comercial Santana Hotel & Spa

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I heard a lot of noise during the night, so I couldn't sleep well.
Stayed 2 nights in Jan 2019
Response from Commercial Department on Feb 5, 2019
Dear Guest, The feedback from our customers are very important for continuous improvement of our services and products. Looking forward to seeing you in a near future in our Hotel. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nice hotel. Staff good with young children, very welcoming. Lovely spa. Good breakfast spread and breakfast open for 3.5 hours. Cleaners did a great job in our room. Plenty of english instructions available and staff converse in English well. Would definitely return again.
Stayed 3 nights in Oct 2018
Response from Commercial Department on Nov 7, 2018
Dear Guest, We would like to thank you for the time you took to complete the comment relating to your stay at Santana Hotel & Spa****. In the Hotel our aim is to exceed the expectations of our guests and we are very happy to have done. Yours sincerely,

10/10 Excellent

S.D., Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent three nights here and found the staff to be extremely attentive and were of great help when arranging a visit to the Douro wine region. Although in need of an update, our room was clean and large with a comfortable bed and a beautiful view of the river. My beside light did not work but when I reported this to the front desk it was fixed by that afternoon. The spa facilities, pool and sauna were great - just note that bathing cap is required, available at the spa desk for 5€. The common areas of the hotel were inviting and breakfast was ample and served in a dining room overlooking the river. We loved the light smell of eucalyptus and the relaxing soft music playing throughout the hotel hallways. The hotel is situated across the river from Vila de Conde which has many shops and cafes. We also discovered the stunning beaches here with interesting rock outcrops and plenty of places to sit and be mesmerized by the waves. It is also very close to Porto (accessible by train or car) and also to the Porto Fashion Outlet Mall. We would stay here again.
Stayed 3 nights in Oct 2018
Response from Commercial Department on Nov 7, 2018
Dear Guest, It has been a real pleasure to read this excellent review of your recent vacation with us at Santana Hotel & SPA and we really appreciate that you took the time to write and share it with us and the EXPEDIA community. The fact that we were able to exceed your expectations with our service, the beauty and comfort of our hotel and our excellent gastronomy is of great importance to us. Your positive review confirms that our attention to detail ensures fantastic holiday experiences for our guests and for that we are most grateful. It is therefore very satisfying for us that you have kept us in your fondest memories and it will be nice to welcome you back again, until then we wish you all the best. Kind Regards,

8/10 Good

Jay, London

Liked: Cleanliness, room comfort
Staff were friendly and accommodating. However the hotel is in need of modernisation.
Stayed 3 nights in Oct 2018
Response from Commercial Department on Oct 30, 2018
Thank you very much for your excellent comment on Ebookers. We are pleased to read that you had a wonderful time in Vila do Conde and at the Santana Hotel & Spa We are always happy to hear very good comments about our Staff. Your satisfaction is our priority. We are waiting the pleasure to welcome you again. Sincerely,

8/10 Good

bob

Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2018
Response from Commercial Department on Oct 30, 2018
Dear Guest, We would like to thank you. See you soon at the Santana Hotel & Spa

6/10 Okay

Cristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice, but not a 4 star
The hotel needs to be updated. The carpet was worn thin and the blinds were all bent up. They advertise a/c, but in my room the buttons for the a/c had been removed. The floors were bumpy and uneven. Location was great. The hotel has potential, but shouldn’t be rated a 4 star.
Stayed 1 night in Sep 2018
Response from Commercial Department on Oct 11, 2018
Dear Mrs. Cristina, First of all, I would like to thank you for taking a few minutes of your valuable time to let us your opinion about our services. The facts don´t meet the quality and service standard of our hotel, so we apologize for your disappointment. We will carefully review your comment, so that we can correct the situations that displeased you. We are looking into the matter to ensure the best service is offered to all our guests while following our company procedures. Kind regards,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant two night stay.
Room a little dated but with a few modern touches. Facilities, pool etc were excellent, food was very good. Staff were lovely.
Stayed 2 nights in Sep 2018
Response from departamento comercial on Sep 22, 2018
Dear Marlin We would like to thank you for the time you took to complete the comment relating to your stay at Santana Hotel & Spa. In the Hotel our aim is to exceed the expectations of our guests and we are very happy to have done. Yours sincerely,

10/10 Excellent

Filipe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the city center.
Good views, close to restaurants, beach and other stuff. Some minor details were not as good as expected but still very pleased.
Stayed 2 nights in Sep 2018
Response from Departamento Comercial on Sep 10, 2018
Dear guest, We regret that your stay was not as enjoyable as you, and we, would have expected it to be. We thank you for your constructive feedback. Your comments will be analysed carefully and we assure you that, if necessary, we will take measures to improve some of the points mentioned by you. Thank you very much for your suggestions. The same will be reviewed carefully after correction. Thank you!

6/10 Okay

Simon

Liked: Staff & service
Disliked: Property conditions & facilities
Previous reviews set expectations - thankfully!
I can see how this USED to be a 4 star hotel. Had it not been for reading the other reviews prior to going I think I'd have been very disappointed, however having had my expectations set we were able to enjoy our stay and found some positives! The swimming pool is really nice, gym looked ok, and if you're ok with walking up/down a bit of a hill the location is pretty decent too. The town centre with lots a great restaurants, and the Metro are just a 10 min walk away. We also had a nice size room. In terms of the quality of the hotel though, it desperately needs some money spending on it! It could be a great hotel (again?) if only some money was invested in it, and some time was invested in the service (although most staff were helpful and friendly). It seems such a waste that this hotel is just being left to age ... and as a result seems overpriced.
Stayed 5 nights in Aug 2018
Response from Commercial Department on Aug 22, 2018
Dear Mr. Simon, We thank you for your constructive feedback. Your comments will be analysed carefully and we assure you that, if necessary, we will take measures to improve some of the points mentioned by you. Looking forward to seeing you in a near future in our Hotel. Kind regards

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60 style, reminds me of "Thunderbirds"
The hotel sits on the banks of the river Ave, on an elevated position, with views over the town and river. It is situated at the entrance of Vila do Conde, one of the nicest coastal towns in Northern Portugal. You can walk into the town in around 5 minutes. The building is a modern 60's style, in "Thunderbirds" fashion. Rooms are large and pleasant. The hotel operates a SPA, and pool. The breakfast room overlooks the bridge and river, leading to the town, and the view is quite spectacular. Despite the impressive architecture, the decor is looking a bit tired in places, and could do with some care and attention. Nevertheless, I will definitely be going back, and would recommend this to anyone passing through. Good value for money!
Response from Carla Ferreira on May 8, 2018
Dear Miguel, Thank you very much for your excellent comment on Hotels.com. We are pleased to read that you had a wonderful time in Vila do Conde and at the Santana Hotel & Spa We are always happy to hear very good comments about our perfect location. Your satisfaction is our priority. We are waiting the pleasure to welcome you again. Sincerely, Commercial Department

4/10 Poor

Salvatore, London

Disliked: Cleanliness, staff & service, room comfort
Nice Location Terrible attitude. No - No - No.
Our main issue has been the hotel staff. The daily staff especially, a young gentlemen doing the night shift has been very helpful. There was a bad attitude a sense of them doing you a favor just to be there. Bad check-in experience. And not much co-operation with any of our requests, it has basically been a "No" answer for the entire stay. So much that upon asking for a possible late check-out I was answered "NO" even before having had the chance to finish my sentence. there was no customer understanding or compromise or positive "let's see what we can do" attitude.
Stayed 2 nights in Mar 2018
Response from Carla Ferreira on May 8, 2018
Thank you very much for your suggestions. The same will be reviewed carefully after correction. Thank you!

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Sandy, England

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average hotel but far from Porto
The hotel is situated on a river in a small town. It is located about 20 minutes walk from the sea and about 20 minutes from the metro station. It takes about 45 minutes to go to Porto by metro and the metro trains are very punctual. The hotel has a pleasant spa and swimming pool but the bathrooms were not well ventilated. the food was about average. Basically there was nothing special about this hotel but the main disadvantage for me was the distance from Porto.
Stayed 4 nights in Sep 2017
Response from Commercial department on Nov 8, 2017
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa

8/10 Good

Daz Maverick

Liked: Cleanliness, staff & service, room comfort
Overall good stay for 2 nights, bedrooms require some work signs of damp & stained carpets
Stayed 2 nights in Jun 2017
Dear Mr. Daz Maverick, We would like to thank you for your comment. We are looking into the matter to ensure the best service is offered to all our guests while following our company procedures. Kind regards, Commercial Department

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; good value
The hotel was very nice and provided good value for the money. The staff members were very friendly and helpful. I would gladly stay again at the hotel. The only criticisms I have are as follows: 1) The hotel could use some minor renovation to improve its aesthetic appeal. 2) The complimentary breakfast was satisfactory; however, a couple of the buffet items were lukewarm when they would have been hot. Also, I would have liked a wee bit more variety in the buffet. 3) The wi-fi in my room was satisfactory. However, I did experience a few instances in which the connection was lost. These instances were infrequent and did not constitute a major problem. However, they were an irritation, albeit a minor one. Allow me to emphasize that these criticisms involve minor matters. The management may wish to consider instituting and promoting a shuttle between the hotel and the Santa Clara Metro station (which is part of the Porto Metro system). Perhaps such a shuttle could run every hour for most of the day, with an associated small fee (e.g., 5 euros) for hotel guests. (If the hotel has such a service, I was unaware of it.)
Stayed 3 nights in May 2017
Dear James, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa

6/10 Okay

Tom, Toronto

Liked: Cleanliness, staff & service
An interesting find
The hotel is situated in a very quiet area so a good sleep, especially after having arrived from Toronto, was much appreciated. The main public areas are very tasteful but the rooms and corridors are in dire need up an upgrade. Carpets are stained and walls are in need of some paint. That said the rates are very reasonable so you gave to decide.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not the greatest stay.
Hotel is need of some maintenance and tlc.
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous- rude and unhelpful staff. Miles away
We literally walked out on first day, booked into somewhere else, regardless of not getting any refund.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and well located for a quieter stay
We found the staff friendly and helpful. The room allocated to us was very tired and in need of an update but we were offered an alternative which was lovely. We made use of the pool and spa area twice which really added to our short stay. The hotel is within easy reach of Porto by tram/metro and was great value for money and takes about 40 mins. The hotel had bikes for hire, perfect for a cycle up the coast on the cycle path. The restaurant had a good choice of vegetarian food.

6/10 Okay

Karsten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice area but in desperate need for a remodel
Nice location for a hotel, but it really needs a remodel. All furniture, the bed, the carpet in room and hallways, the curtains, the bathroom need a lot of help.

8/10 Good

Moni, Porto

Liked: Cleanliness, staff & service, room comfort
Lovely view
We stayed for one night at the Santana Hotel it is a big hotel with a good location in Vila do Conde, with bars and restaurants whitin short walking distance. The hotel in itself is confortable however is a bit outdated. There were no toiletries available except for shower gel. Breakfast was very good with plenty of choice! The spa area is good and with a nice view, but you will need a swimming cap to go in the pool (they sell them there in case you don't have one)

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop over to explore the area
Lovely area , friendly staff , good location

8/10 Good

Des, uk

Liked: Cleanliness, staff & service
Nice hotel bit isolated position & room was cold &
Room was cold at night heating not working very well & steam room not working properly all the time but the rest was good and staff were very good

10/10 Excellent

Paul, Suffolk UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FRIENDLY AND WELCOMING
Response from Sales Department at Santana Hotel & Spa on Nov 3, 2016
Dear Guest, Thank you very much for your nice comment on Expedia. We are pleased to read that you had a wonderful time in Porto and at the Santana Hotel & Spa We are always happy to hear very good comments about our location. Your satisfaction is our priority. We are waiting for the pleasure of welcoming you again. Best regards, Sales Department at Santana Hotel & Spa

4/10 Poor

Margot

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Response from Sales Department at Santana Hotel & Spa on Nov 3, 2016
Dear Guest, We're are aware that not all aspects were positive during your stay. We appreciate the feedback and rest assured that we take all comments very seriously. We take this chance to inform you the hotel is going through renovation works at the moment in order to improve our service and quality. Hope to welcome you again soon. Best regards, Sales Department at Santana Hotel & Spa

8/10 Good

L

Liked: Staff & service, property conditions & facilities
Hotel room was big, clean and had everything you'd need. Shower in our room 2102 wasn't very good, trickled water, however the spa facilities made up for this and we used those each day after our morning swim. Riverside views were stunning from all areas of the hotel/spa and we found the location very handy for a wedding in Trofa. Metro nearby for day trip to Porto.
Response from Sales Department at Santana Hotel & Spa on Nov 26, 2016
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa Best regards, Sales Department at Santana Hotel & Spa

6/10 Okay

Holly, UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good facilities, poor room
We loved the spa, the communal areas and bar etc. The staff were so helpful giving us information about the local area and Porto. The only major issue we had was the room. It was out dated and could at least do with a lick of paint to bring it forward and look cleaner.
Response from Sales Department at Santana Hotel & Spa on Nov 3, 2016
Dear Guest, We're are aware that not all aspects were positive during your stay. We appreciate the feedback and rest assured that we take all comments very seriously. We take this chance to inform you the hotel is going through renovation works at the moment in order to improve our service and quality. Hope to welcome you again soon. Best regards, Sales Department at Santana Hotel & Spa

6/10 Okay

Dr John, Scunthorpe, UK

Liked: Cleanliness, staff & service
Mixed Experience
I am able to be very positive about the hotel staff, who were very helpful, fully competent and had a a most friendly, whilst respectful, attitude. The room was immaculately maintained throughout our stay. The wifi in the room was fast and reliable but the use of my laptop on the work surface was uncomfortable as the space between the end of the bed and the worksurface was insufficient to accommodate the chair. As I am sure that most customers of the hotel will need to use their laptops for both personal and business needs and the provision of a small desk and chair in the corner of the room would be much appreciated. The Restaurant was most disappointing. We had all decided to have fish items off the menu for our main courses only to be told that no fresh fish was available. After dinner two of us ordered coffee and brandy, after short time the waiter returned to to tell us that the hotel had no brandy. Even the most modest restaurant in Portugal will always have an ample stock of Macieira !!
Dear Guest, We're aware there were some less positive aspects in your stay with us at Santana Hotel & Spa. Your feedback is very important so we can improve everyday. Best regards,

8/10 Good

Andy, Somerset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
The hotel is set on a slope above the river. It is a fairly steep walk back if you take a stroll into the town, but the town is well worth the walk. We found it a good base to explore the area and a good option for a trip to Porto by Metro. The breakfast is very good but we found we preferred local restaurants along the river for an evening meal. We would certainly consider using it again if we were in the area.
Dear Guest, We would like to thank you for your nice comment. Your feedback is very important so we can improve on a daily basis. See you soon at the Santana Hotel & Spa. Best regards,

8/10 Good

Johnny, Visbek

Liked: Cleanliness, staff & service, property conditions & facilities
Spring in Vila do Conde
We found it perfect if travelling with children, the kids had a good time in the swimming pool, no matter what the weather was outside. My wife enjoyed the sauna too. Surroundings are very nice in Vila do Conde and the hotel sits on a hill with nice views of the Ave river and of the historical Convent of Santa Clara. There are nice restaurants at walking distance and the beach is 2,5 km away.It is not a luxury hotel, but in general very clean and pleasant.
Response from General Manager on Aug 29, 2016
Dear Guest, We would like to thank you for the time you took to complete the comment relating to your stay at Santana Hotel & Spa. In the Hotel our aim is to exceed the expectations of our guests and we are very happy to have done so. Best regards, Sales Department at Santana Hotel & Spa

8/10 Good

Sha

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area
All you need is within the hotels facilities. The staff are helpful,polite and very lovely. The breakfast buffet was amazing! Great place for couples to enjoy eachothers company. Only issue was the cracked flooring on balcony other than that it was a good get away
Response from Sales Department at Santana Hotel & Spa on Oct 8, 2016
Dear Guest, We would like to thank you for your nice comment. We take this chance to inform you the hotel is going through renovation works at the moment in order to improve our service and quality. See you soon at the Santana Hotel & Spa Best regards, Sales Department at Santana Hotel & Spa