Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from galicia

hotel con muchas carencias

Posted Jul 25, 2016
Pros: la ubicacion
Cons: el mantenimiento del hotel en cuanto a las averias que habia. porque no las solucionaban
Location: cerca de un rio muy bonito y habia un parque de aventuras cerca.y playas a un kilometro .
el wifi no funcionaba y los empleados decian que era culpa del telefono.pero teniamos 2 tablets y 2 telefonos y no funcionaba en ninguno la habitacion tenia el aire acondicinado estropeado y estuvimos 2 dias a 30 grados el spa cobran 5 euros por los gorros que en ningun momento te dicen que tienes que llevarlos el baño tenia humedades y los azulejos rotos y el agua salia a veces fria y a veces caliente sin mover el grifo habia muchas personas quejandose en recepcion de los desayunos nuestra habitacion daba al parquing del hotel asi que las vistas al rio pocas a las 5 de la mañana estubo sonando la alarma de incendios del hotel durante 10 minutos y a las 7 de la mañana otra vez y a las 9 otra vez mas.descanso nulo la puerta del minibar estaba cerrada con cerradura.si te apetece algo tienes que ir a pedir la llave a recepcion sea la hora que sea
Comment from Hotel Management
by Departamento Comercial Santana Hotel & Spa, Hotel Management
Estimado Cliente, En primer lugar, nos gustaría agradecerle que se haya tomado unos minutos para hacernos llegar su opinión sobre nuestros servicios. En el Santana Hotel & Spa nuestro objetivo es superar las expectativas de nuestros huéspedes y lamentamos no haberlo logrado de todo en esta ocasión. Utilizaremos sus sugestiones para mejorar y le invitamos a visitarnos una outra vez. Saludos,
3 out of 5
by A verified traveler from Scunthorpe, UK

Mixed Experience

Posted Jul 11, 2016
Pros: Friendly, Respectful, Competent Staff;. Impeccably clean room which was well maintained throughout our stay; quality of wifi in the room
Cons: Ensure that, at least, most of the restaurant menu items are available. Maintain Brandy Stock. Make a small desk and chair available in the rooms.
Location: 500 m walk to Vila do Conde which is a lovely place to visit with many historical sites, attractive riverside and many quality traditional restaurants
I am able to be very positive about the hotel staff, who were very helpful, fully competent and had a a most friendly, whilst respectful, attitude. The room was immaculately maintained throughout our stay. The wifi in the room was fast and reliable but the use of my laptop on the work surface was uncomfortable as the space between the end of the bed and the worksurface was insufficient to accommodate the chair. As I am sure that most customers of the hotel will need to use their laptops for both personal and business needs and the provision of a small desk and chair in the corner of the room would be much appreciated. The Restaurant was most disappointing. We had all decided to have fish items off the menu for our main courses only to be told that no fresh fish was available. After dinner two of us ordered coffee and brandy, after short time the waiter returned to to tell us that the hotel had no brandy. Even the most modest restaurant in Portugal will always have an ample stock of Macieira !!
Comment from Hotel Management
by Sales Department at Santana Hotel & Spa, Hotel Management
Dear Guest, We're aware there were some less positive aspects in your stay with us at Santana Hotel & Spa. Your feedback is very important so we can improve everyday. Best regards,
4 out of 5
by A verified traveler from Zurich

Nice hotel in a small town close to Porto

Posted May 18, 2016
Pros: The location is good with a nice view over the river.
Cons: The hotel would need renovation to restore its former glory, but it does not affect the comfort of the rooms.
Location: There are good restaurants closeby and Porto is just 20 minutes away by car.
This hotel had its glory a few years ago, but still has comfort and a very nice location along the river and close to the sea.
Comment from Hotel Management
Aug 9, 2016 by Sales Department at Santana Hotel & Spa, Hotel Management
Dear Guest, We would like to thank you for your nice comment. We take this chance to let you know the hotel is going under renovation works at this very moment. See you soon at Santana Hotel & Spa Best regards,
5 out of 5
by Sanne

Perfect for relaxing after walking 22 km

Posted May 17, 2016 on Hotels
Nice big room with terrace and very quiet
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa Best regards, Sales Department at Santana Hotel & Spa
2 out of 5
by Luiz from CAMBORIU

Sofrível o pior dos piores.

Posted May 8, 2016 on Hotels
Não dei muita sorte nesse hotel me deram o último quarto uma lonjura, o pior café da manhã nas 4 semanas que estive em Portugal, um frigobar trancado a cadeado, não tem nada perto do Hotel precisa de carro para sair de lá o pessoal da recepção me prometeu um mapa do local até agora estou esperando um desastre todo o staff do hotel, a parte de lazer que é bem estruturada você tem que dividir com aulas de alunos não hospedados como se fosse uma academia. Sofrível.
Comment from Hotel Management
by General Manager, Hotel Management
Caro Hóspede, Sentimos que nem todos os aspetos da sua estadia foram bons, e agradecemos que nos tenha feito chegar os seus comentários através Expedia, ajudando-nos a melhorar o nosso serviço para alcançar a satisfação máxima do cliente. Lamentamos a sua insatisfação e esperamos recebê-los brevemente. Atentamente, Departamento Comercial Santana Hotel & Spa
4 out of 5
by Fred from Lille

Hotel avec SPA et room service.

Posted Apr 30, 2016 on Hotels
Hotel avec SPA et room service. Chambres qui demandent d'être rénovées.
Comment from Hotel Management
by General Manager, Hotel Management
Cher client, On vous remercie pour votre commentaire sur Expedia ! Nous sommes, dans ce moment, en travailles de renovation sur l'hotel. On vous attende un autre foi a Santana Hotel & Spa. Salutations, Departement Commerciel Santana Hotel & Spa
4 out of 5
by Narciso

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
4 out of 5
by Fernando from Rio de Janeiro, Brasil.

Muito boa experiência no geral. Recomendamos.

Posted Apr 26, 2016 on Hotels
A acrescentar a bela arquitetura do hotel em todos os seus espaços. Ressalvas: o ar condicionado do quarto inicial não funcionava, porém diante disso nos ofereceram um outro quarto. Falta a banqueta de suporte para as malas. A proteção para a água do chuveiro é insuficiente, deixando o piso do banheiro todo molhado.
Comment from Hotel Management
by General Manager, Hotel Management
Caro Hóspede, Obrigada pelo seu amável comentário. Foi com agrado que o recebemos. É sem dúvida muito gratificante saber que a sua estadia foi do seu agrado. Esperamos receber novamente a sua visita. Atentamente, Departamento Comercial Santana Hotel & Spa
4 out of 5
by A verified traveler from Somerset, UK

A good place to stay

Posted Apr 22, 2016
Pros: In a quiet area with views over the river.
Cons: Beds felt as though they had a memory foam topping which wasn't our ideal.
Location: An interesting town and riverfront. The lace museum and the market are worth visiting.
The hotel is set on a slope above the river. It is a fairly steep walk back if you take a stroll into the town, but the town is well worth the walk. We found it a good base to explore the area and a good option for a trip to Porto by Metro. The breakfast is very good but we found we preferred local restaurants along the river for an evening meal. We would certainly consider using it again if we were in the area.
Comment from Hotel Management
by Sales Department at Santana Hotel & Spa, Hotel Management
Dear Guest, We would like to thank you for your nice comment. Your feedback is very important so we can improve on a daily basis. See you soon at the Santana Hotel & Spa. Best regards,
4 out of 5
by A verified traveler from DIJON

Hôtel éloigné de PORTO

Posted Apr 21, 2016
Pros: L'accueil est excellent. L'amabilité du Personnel. La Propreté. Les petits déjeuners et les repas sont copieux. Le cadre agréable.
Cons: Aucun
Location: Situation agréable en bordure d'un fleuve; mais éloigné de 30 Kms de Porto
La petite ville " Vila de Conde " où se trouve l'hôtel est à 30 kms de Porto; mais elle est bien desservie par le Métro. Petite localité charmante avec une immense et belle Plage. Les Restaurants ne sont pas chers. Les gens sont très accueillants et d'une grande amabilité Un bémol : compte-tenu de l'éloignement de cet hôtel, je ne le recommande pas à des personnes âgées.
Comment from Hotel Management
by Departement Commerciel Santana Hotel & Spa, Hotel Management
Cher Client, Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt. Salutations,