Ratings based on 250 Verified Reviews

3.8 out of 5
77% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from England

Average hotel but far from Porto

Posted Sep 25, 2017
Pros: The hotel has a nice swimming pool and it is situated on a river in a peaceful setting.
Cons: Improved bathroom ventilation and adding dressing tables. The food also needs to be improved.
Location: The sea is about 20 minutes walk and the metro station is about 20 minutes walk. the hotel is situated on a river in a small peaceful town
The hotel is situated on a river in a small town. It is located about 20 minutes walk from the sea and about 20 minutes from the metro station. It takes about 45 minutes to go to Porto by metro and the metro trains are very punctual. The hotel has a pleasant spa and swimming pool but the bathrooms were not well ventilated. the food was about average. Basically there was nothing special about this hotel but the main disadvantage for me was the distance from Porto.
Comment from Hotel Management
Nov 8, 2017 by Commercial department, Hotel Management
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa
4 out of 5
by Daz Maverick

Posted Jun 21, 2017 on Hotels
Overall good stay for 2 nights, bedrooms require some work signs of damp & stained carpets
Comment from Hotel Management
Jul 3, 2017
Dear Mr. Daz Maverick, We would like to thank you for your comment. We are looking into the matter to ensure the best service is offered to all our guests while following our company procedures. Kind regards, Commercial Department
4 out of 5
by James

Nice hotel; good value

Posted Jun 9, 2017 on Hotels
The hotel was very nice and provided good value for the money. The staff members were very friendly and helpful. I would gladly stay again at the hotel. The only criticisms I have are as follows: 1) The hotel could use some minor renovation to improve its aesthetic appeal. 2) The complimentary breakfast was satisfactory; however, a couple of the buffet items were lukewarm when they would have been hot. Also, I would have liked a wee bit more variety in the buffet. 3) The wi-fi in my room was satisfactory. However, I did experience a few instances in which the connection was lost. These instances were infrequent and did not constitute a major problem. However, they were an irritation, albeit a minor one. Allow me to emphasize that these criticisms involve minor matters. The management may wish to consider instituting and promoting a shuttle between the hotel and the Santa Clara Metro station (which is part of the Porto Metro system). Perhaps such a shuttle could run every hour for most of the day, with an associated small fee (e.g., 5 euros) for hotel guests. (If the hotel has such a service, I was unaware of it.)
Comment from Hotel Management
Jul 3, 2017
Dear James, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

An interesting find

Posted May 15, 2017
Cons: Rooms need to be renovated
The hotel is situated in a very quiet area so a good sleep, especially after having arrived from Toronto, was much appreciated. The main public areas are very tasteful but the rooms and corridors are in dire need up an upgrade. Carpets are stained and walls are in need of some paint. That said the rates are very reasonable so you gave to decide.
3 out of 5
by A verified traveler

Not the greatest stay.

Posted May 13, 2017 on Hotels
Hotel is need of some maintenance and tlc.
Comment from Hotel Management
Jul 3, 2017
Dear Guest, We would like to thank you for your nice comment. See you soon at the Santana Hotel & Spa
1 out of 5
by A verified traveler

Horrendous- rude and unhelpful staff. Miles away

Posted Apr 11, 2017
We literally walked out on first day, booked into somewhere else, regardless of not getting any refund.
4 out of 5
by Jill

Friendly and well located for a quieter stay

Posted Apr 9, 2017 on Hotels
We found the staff friendly and helpful. The room allocated to us was very tired and in need of an update but we were offered an alternative which was lovely. We made use of the pool and spa area twice which really added to our short stay. The hotel is within easy reach of Porto by tram/metro and was great value for money and takes about 40 mins. The hotel had bikes for hire, perfect for a cycle up the coast on the cycle path. The restaurant had a good choice of vegetarian food.
3 out of 5
by Karsten

Nice area but in desperate need for a remodel

Posted Mar 10, 2017 on Hotels
Nice location for a hotel, but it really needs a remodel. All furniture, the bed, the carpet in room and hallways, the curtains, the bathroom need a lot of help.
4 out of 5
Recommended
for Everyone
by A verified traveler from Porto

Lovely view

Posted Mar 8, 2017
We stayed for one night at the Santana Hotel it is a big hotel with a good location in Vila do Conde, with bars and restaurants whitin short walking distance. The hotel in itself is confortable however is a bit outdated. There were no toiletries available except for shower gel. Breakfast was very good with plenty of choice! The spa area is good and with a nice view, but you will need a swimming cap to go in the pool (they sell them there in case you don't have one)
5 out of 5
by Dorothea

Nice stop over to explore the area

Posted Jan 9, 2017 on Hotels
Lovely area , friendly staff , good location